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E commerce Manager (Wellness)

0 years

0 Lacs

Kochi Kerala India

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

network strategies drive shopify woocommerce magento content pricing ui ux mobile strategy marketing seo inventory compliance support crm retention logistics coordination resolve analytics ads reports negotiation data communication service management

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

I Know A Guy



Role Description

Ecommerce Manager



Key Responsibilities

1. Ecommerce Platform Management

  • Oversee end-to-end operations of the ecommerce store(s), including Shopify, WooCommerce, Magento, or custom platforms.
  • Ensure website content, product listings, pricing, and promotions are consistently up to date.
  • Optimize site speed, UI/UX, mobile responsiveness, and checkout flow.

2. Digital Strategy & Sales Growth

  • Develop and execute online sales strategies to achieve revenue and ROI targets.
  • Plan and manage ecommerce campaigns (sales, seasonal promotions, new launches).
  • Collaborate with marketing teams on SEO, SEM, paid social, and email marketing campaigns.

3. Performance Marketing

  • Coordinate with performance marketing teams/agencies to optimize CAC, ROAS, and LTV.
  • Track and improve conversion rates, AOV, bounce rates, and cart abandonment metrics.

4. Marketplace Management

  • Manage listings and performance on platforms like Amazon, Flipkart, etc.
  • Monitor ratings, reviews, inventory, and compliance across all marketplaces.

5. Customer Experience & Retention

  • Oversee the customer journey from landing to purchase to post-sale support.
  • Manage customer feedback, returns, support tickets, and improve NPS.
  • Work with CRM teams to implement retention strategies (e.g., loyalty programs, email flows).

6. Inventory, Logistics & Tech Coordination

  • Ensure seamless coordination with the supply chain/logistics team for order fulfillment.
  • Collaborate with tech teams to resolve website bugs or implement new features.

7. Analytics & Reporting

  • Use tools like Google Analytics, Shopify Analytics, and Meta Ads Manager to track key performance metrics.
  • Generate weekly/monthly reports and provide actionable insights.



Qualifications

  • Proficient in business negotiation and sales skills
  • Strong analytical skills to evaluate sales data and trends
  • Excellent communication and customer service skills
  • Ability to work independently and manage multiple tasks efficiently
  • Experience in ecommerce management, particularly in the wellness sector, is a plus
  • Bachelor's degree in Business, Marketing, or a related field


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