E-commerce Manager

Job details

What you’ll do

• Website Management: Manage daily operations of the e-commerce website to ensure smooth functionality and an optimal user experience.
• Product Listings: Upload, update, and optimize product information including titles, pricing, descriptions, and images.
• Order Fulfillment: Coordinate with our dispatch and logistics teams to ensure fast and accurate delivery.
• Customer Support: Handle escalated customer issues quickly and effectively with support from our in-house service team.
• Performance Tracking: Analyze website traffic, sales data, and conversions. Deliver insights to improve operations.
• Team Communication: Work closely with internal departments including marketing, design, compliance, and support.
• Marketing Support: Collaborate with our Facebook Ads team to manage ad spend, monitor performance, and test creatives.
• Inventory Management: Track stock levels, manage restocking schedules, and prevent overstocking or shortages.
• SEO & Content: Optimize product listings using best SEO practices to increase visibility and search ranking.
• Campaign Execution: Launch and manage sales events, banners, coupons, and seasonal promotions.
• Reporting: Build detailed reports using Excel pivot tables, VLOOKUP, and formulas for review by senior management.
• Compliance: Work with the compliance team to ensure all activities meet platform and policy standards.
• Issue Resolution: Respond quickly to any website, inventory, or order flow issues to minimize downtime.

What We’re Looking For

1. Minimum 3 years of experience in e-commerce operations or digital marketing.

2. Proven experience working with Facebook Ads (campaign setup, monitoring, creative coordination).

3. Proficient in MS Excel, especially with pivot tables, formulas, and VLOOKUP/HLOOKUP.

4. Excellent written and verbal communication skills.

5. Strong organizational, analytical, and problem-solving abilities.

6. Office-based role – must be available to work onsite (no remote).

7. Marketplace experience (Amazon, Flipkart) not required

Be part of a fast-growing e-commerce brand with full support from a centralized team including dispatch, design, ads, customer service, and compliance.

Job Type: Full-time

Pay: ₹55,000.00 - ₹65,000.00 per month

Schedule:

• Morning shift

Work Location: In person

Application Deadline: 21/07/2025
Expected Start Date: 21/07/2025