E-Commerce Executive

Job Overview

We are looking for a highly motivated E-commerce Executive with 2-3 years of experience in managing Shopify stores to join our team. The ideal candidate will oversee our online store's day-to-day operations, ensure an optimal user experience, and drive sales growth. You will be expected to utilise your knowledge of e-commerce best practices, Shopify functionality, and digital marketing to enhance the performance of our online store.

Roles and Responsibilities

• Website Management: Manage and maintain the e-commerce platform, ensuring products, content, and promotions are up-to-date and user experience is optimised.
• Product Listing: Add new products to the website, including writing product descriptions, uploading images, and organising products into relevant categories.
• Inventory & Stock Management: Monitor inventory levels and coordinate with suppliers and the warehouse to ensure product availability and accurate stock records.
• User Experience: Continuously improve the user journey, ensuring a seamless shopping experience from browsing to checkout.
• Order Fulfilment: Manage and process customer orders, ensure timely delivery, and coordinate with logistics and customer service teams to resolve any order-related issues.
• Data Analysis: Track and analyse website performance, including sales, conversion rates, traffic, and customer behaviour. Provide regular reports and insights to improve sales and marketing strategies.
• CRM Management: Maintain and manage customer databases, segment audiences, and assist in executing personalised email marketing campaigns.
• Content Creation & Optimisation: Collaborate with content teams to develop and optimise product pages, blogs, and other digital assets. Ensure content is SEO-friendly.
• A/B Testing & Conversion Rate Optimization: Perform A/B tests to optimise website elements and marketing strategies to improve user engagement and increase conversion rates.
• Vendor & Supplier Relations: Work closely with suppliers, logistics partners, and other stakeholders to manage product sourcing, shipping, and customer satisfaction.
• Security & Compliance: Ensure the e-commerce platform is secure and customer data is protected. Stay informed of relevant laws and regulations, such as GDPR and online privacy standards.
• Technology & Tool Optimisation: Keep up to date with the latest e-commerce technologies and tools. Work with developers and IT teams to troubleshoot and improve the website.
• Cross-team collaboration: Manage professional communication with 3rd party agencies such as developers, designers and digital marketing. So, with the Internal team.

Must-to-Have Skills

• 2-3 years of experience working with Shopify, including managing product listings, inventory, and theme customisations.
• Strong understanding of e-commerce principles, digital marketing strategies, and conversion optimisation.
• Proficiency with Shopify’s platform, including themes, plugins, and apps.
• Experience with Shopify Analytics to track and report on e-commerce metrics.
• Experience with Google Analytics, Google Ads, Google search console and Google merchant centre.
• Knowledge of SEO best practices for e-commerce websites.
• Excellent communication skills, both written and verbal.
• Ability to multitask, prioritise, and manage time effectively.
• Strong attention to detail and problem-solving skills.
• Understanding of payment gateways, shipping methods, and fulfilment processes within Shopify.

Good-to-Have Skills

• Experience in email marketing, particularly with platforms like Mailchimp and Yotpo integrated with Shopify.
• Familiarity with social media platforms and how to leverage them for e-commerce marketing and driving traffic to the Shopify store.
• Experience with third-party tools and apps in the Shopify ecosystem for upselling, cross-selling, and abandoned cart recovery.
• Knowledge of Google Ads, Facebook Ads, or other digital advertising platforms and their role in driving e-commerce sales.
• Experience with Shopify Plus or working with high-volume e-commerce stores.
• Knowledge of UX/UI best practices to improve customer journey and site navigation.
• Experience in managing Shopify apps for customer reviews, loyalty programmes, and subscription services.

Job Type: Full-time

Pay: ₹20,000.00 - ₹45,000.00 per month

Application Question(s):

• What is your Current monthly CTC?
• What is your Expected monthly CTC?
• If selected, how soon can you join?

Work Location: In person