Desktop Support Engineer

About VGL Group

Vaibhav Global Limited (VGL) is a leading electronic retailer of jewelry and lifestyle products. In FY 2023-24, VGL reported a turnover of ~$365 million and employs 4,000+ people globally, with 3,000+ based in Jaipur, India.

Multi-Channel Presence

VGL reaches a broad audience through its TV, e-commerce, and digital retail platforms:

• Shop LC (USA) – Live broadcasts to 60M+ homes with a strong e-commerce presence.
• TJC, UK – Reaches 27M+ homes through TV and digital platforms.
• Shop LC Germany – Broadcasts to 40M+ homes, expanding VGL’s European market presence.
• Ideal World (UK) – Acquired in 2023, a leading UK teleshopping & digital sales platform.
• Mindful Souls – Acquired in 2023, a fast-growing subscription-based e-commerce brand focused on spiritual and wellness products.

Social Impact & ESG Initiatives

• Your Purchase Feeds… – VGL’s flagship one-for-one meal program has provided 99M+ meals to schoolchildren in India, the US, and the UK.
• Employee Volunteering – Encourages employees to donate two hours monthly for charitable activities.
• Sustainability Commitment – Focused on renewable energy, waste reduction, and green initiatives.
• IGBC Award Winner – Recognized for excellence in green built environments at its Jaipur SEZ unit.
• Assigned a ‘Combined ESG Rating 72 (Strong)’ from ICRA ESG Ratings Limited

Talent & Culture

• Humanocracy & Micro-Enterprises – VGL fosters a decentralized, empowered work culture, enabling small, agile teams to drive innovation and ownership.
• Talent Density & Meritocracy – Prioritizing high-performance teams, rewarding talent, and a culture of excellence.
• GPTW Certified – Recognized as a Great Place to Work across India, the US, the UK, and China.

Recognition & Achievements

• Top Exporter Award – Honored by GJEPC for being India’s largest exporter of silver and colored gemstones.
• Operational Excellence – A strong track record in value-driven retail and customer-centric growth.

• Hardware Maintenance: Install, configure, and maintain all hardware components, including desktops, laptops, printers, servers, and other peripherals.

• Troubleshooting: Diagnose and resolve hardware-related issues, such as malfunctioning components, connectivity problems, and peripheral failures.

• Repairs and Replacements: Conduct repairs on faulty hardware or arrange for replacements as needed, ensuring minimal disruption to the business.

• Inventory Management: Maintain an accurate inventory of all hardware assets, including tracking of warranty status and managing lifecycle replacements.

• User Support: Provide technical support to end-users for hardware-related issues, ensuring prompt and effective resolutions.

• Documentation: Keep detailed records of all hardware configurations, repairs, and updates.

• Network Maintenance: Monitor and maintain network hardware and software, including routers, switches, firewalls, and wireless access points.

• Troubleshooting: Diagnose and resolve network issues, including connectivity problems, hardware failures, and software conflicts.

• Network Security: Implement and manage network security measures to protect against unauthorized access, data breaches, and other security threats.

• System Updates: Perform regular updates and patches to network systems and software to ensure they are up-to-date with the latest security protocols and features.

• User Support: Provide technical support to end-users for network-related issues, including connectivity problems, VPN access, and network printer setup.
• Documentation: Maintain accurate records of network configurations, changes, and troubleshooting steps.
• Network Optimization: Analyze network performance and implement improvements to increase efficiency and reduce downtime.
  

  Qualifications:

  • Bachelor’s degree & Information Technology, or a related field.
  • Certifications CCNA/MCSA/ Hardware A+ /Networking Certification
  • Proven experience in network support, with a solid understanding of network infrastructure and protocols.
  • Strong problem-solving skills and the ability to work under pressure.
  • Excellent communication skills, both written and verbal