Posted:1 day ago|
Platform:
Remote
Full Time
MEGA RAM INFOTECH - Desktop Support Engineer
Essential Skills for a Desktop Support Engineer:
Technical Proficiency:
Strong understanding of various operating systems (Windows, macOS, Linux).
Proficiency in hardware diagnostics and repair (desktops, laptops, peripherals).
Familiarity with common software applications (e.g., Microsoft Office Suite, web browsers).
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
Knowledge of antivirus software and cybersecurity best practices.
Experience with remote support tools and ticketing systems.
Problem-Solving Skills: Excellent analytical and critical thinking skills to diagnose and resolve complex technical issues.
Communication Skills: Strong verbal and written communication skills to interact effectively with both technical and non-technical users, explain technical concepts clearly, and document solutions.
Customer Service Orientation: Patience, empathy, and a customer-centric approach to provide excellent support and ensure user satisfaction.
Time Management and Prioritization: Ability to manage multiple tasks, prioritize support requests, and work efficiently under pressure to meet deadlines.
Attention to Detail: Meticulousness in troubleshooting, configuration, and documentation to minimize errors.
Adaptability: Willingness to learn new technologies and adapt to evolving IT environments.
Teamwork and Collaboration: Ability to work effectively with other IT professionals and cross-functional teams.
Job Types: Full-time, Permanent
Pay: ₹8,834.32 - ₹20,000.00 per month
Benefits:
Shift:
Work Location: In person
Application Deadline: 07/07/2025
Expected Start Date: 07/07/2025
MEGA RAM INFOTECH
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