Desktop Support Engineer L1 IN

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT INDIA!

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients
  

What You’ll Do

• Ensure smooth daily IT operations at BH-owned locations, responding to user needs promptly and professionally.
• Deliver onsite hands-and-feet support for server, network, and desktop infrastructure as directed by TechM or BH remote teams.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
• Maintain IT inventory, coordinate vendor support, and assist with procurement and equipment triage under BH policies.
• Support recurring meetings, events, and after-hours activities as required on a T&M basis.
• Collaborate with internal technical teams on infrastructure projects, OT networks, and security-related deployments.
  

Requirements

What You Need:

• 2–3 years of experience in desktop support or IT service delivery.
• Solid troubleshooting skills in hardware/software, network basics, and mobile device support.
• Intermediate proficiency in English and fluency in the local language.
• Familiarity with enterprise service tools, SLAs, ticketing systems, and IT best practices.
• Proven ability to prioritize, escalate as needed, and ensure timely incident resolution within customer-mandated metrics.
  

Benefits

Why Join Us?