Deputy General Manager Operations

Job Description

interested call -6264800160 danish.ahmed@white-force.in Designation - Deputy General Manager-Operations Experience required - 5+ years Core Responsibilities 1. Last‑Mile Logistics • Plan and dispatch daily deliveries/pickups across multiple cities • Monitor live routes via Delivery Management System; intervene to clear bottlenecks before SLAs breach • Drive on‑time, first‑time delivery rate ≥ 97 % • Ensure correct and accurate reporting of inventory movement via registers and inventory management system. 2. Warehouse & Inventory • Plan and dispatch daily deliveries/pickups across multiple cities • Monitor live routes via Delivery Management System; intervene to clear bottlenecks before SLAs breach • Drive on‑time, first‑time delivery rate ≥ 97 % • Ensure correct and accurate reporting of inventory movement via registers and inventory management system. 3. People Leadership • Lead city managers, warehouse managers and supervisors along with ground rangers and technicians • Set OKRs, coach on‑ground leadership, roll out weekly productivity huddles • Build a culture of safety and customer obsession 4. Process Excellence & Cost Control • Map every hand‑off, remove waste using Lean/Six Sigma • Automate dispatch, mobile POD, and WMS scans 5. Quality, Safety & Compliance • Enforce and create SOPs for packing, handling, and inventory management. • Ensure 100 % compliance with E‑way bills, GST, state road permits • Implement and manage quality control processes to maintain high standards of product and service quality. 6. Data & Reporting • Own daily operations dashboard – OTIF, utilization, NPS and P&L • Present monthly insights to CXOs; convert into action plan. What are we looking for? • 5 -7 years in operations‑heavy B2C/B2B logistics, e‑commerce, rental, or 3PL • Bachelor’s in Engineering/Supply‑Chain/Operations; MBA/PGDM a plus • Technical skills: Route‑optimisation tools, WMS/ERP, data‑visualisation (Tableau/Power BI), Lean/Six Sigma (Green Belt+), Inventory Management (Odoo etc) • Leadership traits: Hands‑on, data‑driven, decisive under pressure, excellent stakeholder management. Show more Show less