Data Operations Manager

About the Role

We are looking for a detail-oriented and proactive Data Operations Lead to oversee the

execution of brand metadata, taxonomy, and index management within our Digital Insights

practice. This role combines team supervision, process governance, and hands-on operational

delivery for proprietary SaaS platforms. The ideal candidate will also manage in-app technical

support (e.g., Zendesk), ensuring users have a seamless experience with platform

configurations and issue resolution.

Key Responsibilities

● Lead day-to-day operations of the data associate team to deliver high-quality outputs

● Oversee regular updates to proprietary industry indexes, brand metadata, and brand set

tagging

● Manage technical support requests (account setup, platform issues) via Zendesk and

coordinate with product teams

● Enforce strict SOP adherence and implement checks for tagging consistency and

version control

● Act as the primary liaison with product teams and internal stakeholders for tool

configuration and workflow alignment

● Identify and drive opportunities to reduce manual workload through process innovation

or automation

● Track team performance and support skill development and QA efforts across junior

roles

● Handle internal/external escalations and ensure service continuity

What We’re Looking For

● 4–6 years of experience in data operations, metadata management, or platform support

(preferably in digital/social media domains)

● Strong command of content tagging, taxonomy standards, and operational workflows

● Hands-on experience with support platforms (e.g., Zendesk) and content management

tools

● Proven ability to lead small-to-mid sized teams and manage delivery timelines

● Excellent problem-solving, documentation, and communication skills

● Experience collaborating with cross-functional stakeholders like insights, product, and

engineering teams

● Passion for improving operational processes and driving scalable solutions