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Customer Support Manager in Kompally

0 years

0 Lacs

Dundigal Gandimaisamma Telangana India

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

support chat crm analyze automation strategies training reports excel escalation communication cutting power

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Manage, mentor, and train CE team members to ensure high performance and professional growth
  • Monitor and oversee all incoming tickets (email, chat, social, CRM), ensuring timely and accurate resolution
  • Analyze recurring issues and develop SOPs or automation strategies to reduce ticket inflow
  • Define, implement, and monitor KPIs for team performance, ticket resolution time, CSAT, and first-response time
  • Conduct regular training sessions and workshops to upskill the CE team in product knowledge, soft skills, and tools
  • Generate weekly and monthly reports using Excel or CRM tools to track team performance and identify areas for improvement
  • Collaborate with Product, Tech, and Operations teams to communicate customer feedback and improve the overall experience
  • Serve as the escalation point for complex queries and ensure consistent, empathetic, and solution-oriented communication across channels
About Company: We are a bunch of enthusiasts who want to make good food affordable again by cutting out the middlemen. We want to set an example that a sustainable business can also be run without exploiting consumers with high prices. We will be successful if everyone in the country starts doing what we do. We will change the rules of retail and modern trade. We will bring the power back to the producers from the retailers or middlemen. From our team, we want only the best. We are a tech-driven company with a focus on constant innovation. We need smart people with the best analytical and communication skills and a great heart. If we succeed, we will create a world order where everyone has access to good food and will lead a contented life. We promise that we will take care of you at all times.

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