Customer Support Executive (CSE)

Job Title: Customer Support Representative

Location: Lower Parel, Rotational Shifts

Reports To: Customer Support Manager

About Us:We are a fast-paced and high-growth D2C brand specializing in medical scrubs, committed to delivering exceptional quality and service to healthcare professionals. We take pride in ensuring that our customers receive a seamless experience and the support they need, whether they are placing an order, seeking assistance with sizing, or requesting support for product-related inquiries.

Role Overview:We are looking for a dynamic and dedicated Customer Support Representative to join our team. In this role, you will be responsible for handling customer inquiries through multiple channels, including email, chat, and phone. The ideal candidate will be fluent in both English and Hindi; proficiency in additional regional languages is an advantage. You must be comfortable working in rotational shifts and should have a minimum of one year of experience in a customer support role, ideally within a D2C or e-commerce environment.

Key Responsibilities:

· Provide timely and professional responses to customer queries via email, chat, and phone.

· Assist customers with product inquiries, order tracking, returns, and exchanges.

· Collaborate with internal teams to resolve complex issues, ensuring a high level of customer satisfaction.

· Maintain detailed records of customer interactions, following up on unresolved issues.

· Escalate customer feedback and issues to management when necessary.

· Work effectively within a high-pressure environment to meet team goals and KPIs.

· Stay updated on product knowledge to provide accurate information to customers.

· Adhere to company policies and procedures while ensuring that customer service standards are consistently met.

Requirements:

· Fluency in English and Hindi (written and spoken); knowledge of regional languages is a plus.

· Experience: Minimum 1 year in a customer support role, preferably in a D2C or high-volume e-commerce environment.

· Availability: Ability to work in rotational shifts, including weekends and holidays if needed.

· Strong problem-solving skills, patience, and empathy when handling customer inquiries.

· High attention to detail, organization, and the ability to manage multiple tasks simultaneously.

· Proficiency with customer service software and tools is a plus.

What We Offer:

· A collaborative and supportive team environment.

· Opportunities for career growth within a rapidly expanding D2C brand.

· Competitive compensation and benefits.

If you are passionate about delivering outstanding customer experiences and thrive in a high-energy, high-pressure environment, we’d love to hear from you at hr@knya.in!

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

• Day shift
• Rotational shift

Application Question(s):

• What is your current salary?

Work Location: In person