Company Description Oswal Publishers, established in 1985, is a leading academic publisher in India, renowned for textbooks, question banks, model specimen papers, and solved papers for ICSE, ISC, and state boards. Under the leadership of managing director Mr. Mukesh Jain, the company has compiled industry-leading guidebooks with content prepared by eloquent authors according to the latest syllabus. The company maintains strong ties with schools, teachers, and distributors across India, ensuring widespread availability of their publications. With a talented team and a commitment to quality education, Oswal Publishers strives to make learning engaging and accessible. Role Description This is a full-time on-site role for an Area Sales Manager, for Patna, Bangluru and Kolkata. The Area Sales Manager will be responsible for managing sales operations, developing sales strategies, and building relationships with schools, teachers, and distributors. Responsibilities include identifying new sales opportunities, meeting sales targets, conducting market research, and providing feedback to the management. The role also involves training and supervising sales staff, managing budgets, and ensuring customer satisfaction. Qualifications Excellent sales and negotiation skills Strong relationship-building abilities and customer service skills Ability to develop and execute effective sales strategies Experience in market research and analysis Proven ability to meet sales targets and manage budgets Strong leadership and team management skills Excellent communication and interpersonal skills Proficiency in using sales-related software and tools Valid driver’s license and willingness to travel within the region Bachelor's degree in Business, Marketing, or a related field Experience in the academic publishing industry is a plus Show more Show less

The Customer Support Executive will serve as the primary point of contact for customers, authors, distributors, and institutional partners. They will handle queries, resolve complaints, provide product/service information, and ensure overall customer satisfaction related to books, journals, digital publications, and subscription services. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. Assist customers with orders, subscriptions, billing, delivery issues, and product information. Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions or alternatives. Maintain a deep understanding of the publishing products (books, eBooks, journals, etc.) and platforms (webstores, content management systems). Coordinate with editorial, production, sales, and logistics teams to resolve complex issues. Manage CRM entries, track customer interactions, and generate regular reports on support metrics. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person

The Customer Support Executive will serve as the primary point of contact for customers, authors, distributors, and institutional partners. They will handle queries, resolve complaints, provide product/service information, and ensure overall customer satisfaction related to books, journals, digital publications, and subscription services. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. Assist customers with orders, subscriptions, billing, delivery issues, and product information. Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering solutions or alternatives. Maintain a deep understanding of the publishing products (books, eBooks, journals, etc.) and platforms (webstores, content management systems). Coordinate with editorial, production, sales, and logistics teams to resolve complex issues. Manage CRM entries, track customer interactions, and generate regular reports on support metrics. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person