Customer Support Engineer

Job Summary:

We are seeking a dynamic and technically skilled Customer Support Engineer to join our sales team. The ideal candidate will have in-depth knowledge of Bearings and their applications across various industries such as steel, chemical, textile, metallurgy, power, oil and gas, and more. The role requires extensive field visits to customer factories located in West Bengal, focusing on customer relationship management, technical support, and driving sales growth.

Key Responsibilities:

1) Support the Sales Head by assisting:

o  In Sales and service targets for Bearings and accessories by way of customer visits.

o  In executing the defined strategy by coordinating sales and service operations across regions/customers.

o  In generating enquiries & coordinating the quotes, delivery schedules.

o  In Maintaining and strengthening customer relationships through timely communication and support.

o  In Technical Clarifications, training, presentations, and technical demonstrations for customers or internal teams.

2) Work closely with internal teams (sales, service, logistics) for smooth order execution.

3) Assist in regularly follow up on quotes, payment collections and resolve billing-related issues with internal teams.

detailed technical reports

Skills & Qualifications:

• Bachelor’s Degree or Diploma

  in

  Mechanical Engineering

  .

• 3 o

  r 5

  year experience minimum.

• Fluency in English, Hindi, Bengali

• Technical knowledge of installation and commissioning lubrication products is a plus.
• Proficiency in

  Microsoft Office Suite

  (Excel, Word, Outlook) for presentations, data management, and official correspondence.
• Any additional

  technical or management certifications

  will be considered a plus.
• Strong

  communication skills

  to effectively convey technical concepts to customers and team members.
• Willingness to travel extensively within Eastern Zone. (West Bengal and Odisha)