Customer Success Executive (1 yr Exp)

Company Description Glint India Technologies Pvt. Ltd., based in Noida, is an IT software distribution company dedicated to empowering businesses with advanced technology solutions. They offer a comprehensive portfolio of IT solutions from leading software vendors and provide expert guidance on technology trends. Glint ensures seamless software delivery and empowers businesses with ongoing support and training. Role Description Act as the first point of contact for customer inquiries related to IT product orders, services, and support. Coordinate with the sales and technical teams to ensure timely response to client needs and queries. Manage order processing, invoice follow-ups, and basic licensing or product information queries. Build and maintain positive relationships with B2B clients to ensure satisfaction and long-term engagement. Assist in tracking sales leads, preparing quotations, and maintaining CRM records. Handle post-sales communication including delivery updates, feedback collection, and escalation resolution. Provide product-related information and guide customers to the right solutions or teams. Qualification: Bachelor’s degree in Business, IT, or a related field. 1–2 years of experience in customer service, inside sales, or sales support, preferably in the IT or software industry. Excellent verbal and written communication skills. Strong interpersonal skills with a customer-first mindset. Basic understanding of IT products, software, and licensing is a plus. Show more Show less