Customer Service Team Lead

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We're looking for a Customer Service Team Lead to join our dynamic team at SkillEnable Edutech Private Limited. As a Team Lead, you'll oversee our post-admission service team, driving strategies to enhance customer service quality, ensure compliance with educational standards, and foster a positive learning environment. You'll engage with students and trainers, providing course information and support.

About Us:

Academy of Vedic Vidya, under SkillEnable, offers courses in occult sciences like Vedic Numerology, Tarot Card Reading, and Astrology. We empower students to become independent practitioners/entrepreneurs through 100% live, interactive online classes. Our goal is to educate, enable, and empower students' lives.

Responsibilities:

• Lead and manage the customer service team to achieve educational goals
• Ensure quality service and team performance
• Moderate online classes, capture sessions, and upload recordings
• Distribute class links and study materials
• Onboard and coordinate with trainers
• Provide support, guidance, and mentorship to team members
• Handle grievances and provide prompt solutions
• Collaborate with departments for smooth functioning
• Conduct meetings and training sessions for professional development
• Resolve academic-related issues and conflicts
• Prepare and present reports on academic performance

Requirements:

• Bachelor's/Master's degree in any field
• 2-4 years of customer service experience
• Excellent leadership, communication, and interpersonal skills
• Passionate about helping students succeed
• Previous EdTech leadership experience is a plus
• Strong interpersonal skills and phone rapport
• Team collaboration and leadership skills
• Flexible with weekend work (compensated with leave or money)

If you're dedicated to helping students achieve their goals, apply now to join our passionate team!