Customer Service Team Lead

The Hird

2 - 6 years

0 Lacs

haryana

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

attrition shrinkage csat aht quality delivery sla fraud investigation team leader operational knowledge nps fcr dispute bfsi excellent communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

You should have a minimum of 2 years of International BPO experience with an on-paper designation of Team Leader. Your span of control should be a minimum of 15-20 associates. Operational knowledge in areas such as Attrition, Shrinkage, CSAT, AHT, NPS, FCR, Quality, Delivery, and SLA is required. Experience in different lines of business like Dispute/BFSI, Fraud, Investigation is preferred. You should be comfortable working in 24X7 shifts and possess excellent communication skills. Immediate joiners or those with a 10-day notice period are welcome to apply. All experiences mentioned should be on papers and not based on acting roles.,

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Customer Service Team Lead