Customer Service Team Lead

As a Customer Service Supervisor, you will be responsible for supervising and leading a team of customer service representatives. Your primary role will involve efficiently handling and resolving customer escalations, complaints, issues, and concerns to ensure the highest level of customer satisfaction. You will conduct regular performance evaluations, provide constructive feedback, and schedule shift allocations to ensure optimal coverage. In this position, you will be expected to provide assistance and guidance to team members in resolving complex customer issues. It is crucial to maintain a high level of customer satisfaction and uphold a positive company image. You will also be required to recommend and implement process improvements to enhance service delivery. This role demands flexibility as you may need to work in shifts, including evenings, weekends, and holidays as required. Your ability to lead a team, resolve customer issues effectively, and drive continuous improvement will be key to success in this position.,