Customer Service & Logistics (Hindi Mandatory)

Position: Executive / Senior Executive - Customer Service & Logistics

Company Name: BESTOMART Internet Private Limited

Work Location: Thuvakudy, Trichy

About BESTOMART:
"BESTOMART Internet Private Limited" is an e-commerce company which focuses on selling best quality industrial, business and home products at competitive price. Customer is our priority and we serve to Industries, Offices, Contractors, Builders, Retailers, Homes, etc. We offer wide range of products on categories like Electrical & Electronics, Tools & Hardwares, Safety & Security, Soldering & Welding and much more. To achieve on-time delivery, we have tied-up with world leading logistic companies. We have the best-in-class professionals working round the clock implementing smart techniques in the e-commerce business processes leading to huge discounts, best buying experience and customer satisfaction. Before actually buying the product, we take pleasure in enriching our customer's knowledge with all possible product information.

Essential Responsibilities:Monitor, track, and manage inventory levels.

• Coordinate stock movements internally
• Ensure proper documentation and timely updating of inventory records.
• Organize and oversee the transportation of goods locally and internationally.
• Select appropriate carriers and negotiate shipping rates and timelines.
• Track shipments and handle any delays or discrepancies.
• Coordinate order receipt, packing, dispatch, and delivery.
• Ensure accurate picking and packing of orders.
• Maintain records of all incoming and outgoing shipments.
• Liaise with suppliers, transporters, and other service providers.
• Ensure timely procurement of goods and services.
• Resolve issues related to delivery, quality, or pricing.
• Prepare and maintain shipping documents like invoices, packing lists, and bills of lading.
• Ensure compliance with import/export regulations and internal policies.
• Maintain accurate and up-to-date logistics records.
• Provide timely updates on logistics operations and constraints.
• Monitor logistics costs and identify areas for cost reduction.
• Implement process improvements to enhance efficiency and reduce lead times.
• Provide delivery updates to customers and handle logistics-related inquiries.
• Resolve any logistics-related customer complaints promptly.
• Use logistics and ERP software for tracking and reporting.
• Generate reports for management analysis.
• Manage large amounts of incoming and outgoing calls
• Identify and assess customer's needs to achieve satisfaction
• Attract potential customers by answering calls professionally to provide information about products and services, take / cancel orders, or obtain details of complaints
• Suggesting information about other products and services
• Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
• Meet personal / customer service team sales targets and call handling quotas
• Build sustainable relationships of trust through open and interactive communication
• Generate sales leads and co-ordinate product delivery / shipping
• Determining the cause of the problem and explaining the best solution to solve the problem using the right methods / tools
• Follow up to ensure that appropriate actions were taken on customer's requests
• Answer questions about warranties or terms of sale
• Attempt to persuade customer to reconsider cancellation
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Maintaining fruitful relationships with existing customers
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Should handle Marketing & Promotional activities, if required.

Qualification / Requirements:
Experience : 0-2 years Education : Bachelors or Masters Degree in Business Administration / Industrial Engineering / Mechanical Engineering / Supply Chain Management / any relevant specialization Function Area : Purchase / Quality / Supply Chain

Skills Required:

• Excellent written and oral communication skills, as well as the ability to communicate and collaborate effectively.
• Fluency in English, Tamil , Hindi & additional languages are added as an advantage.
• An understanding of the latest trends and their role within a commercial environment.
• Ability to make more interaction with manufacturers/vendors.
• Sound Technical knowledge & Vendor resources
• Ability to handle pressure.
• Attitude to learn & strong entrepreneurial spirit.
• Highly organized and capable of multi-tasking.
• Comfortable with Linux operating systems and other open-source software applications.
• Ability to store and record information accurately.
• Good social and interpersonal skills.

Job Type: Full-time

Work Location: In person