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Accenture in India
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Customer Service Analyst

Customer Service Analyst

Accenture in India

3 years

0 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform:

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Skills Required

service strategy consulting technology network power research contracts documentation compliance zones communication typing excel management

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Retirement Solutions - Customer Service

Designation:

Customer Service Analyst

Qualifications:

Any Graduation

Years of Experience:

3 - 5 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Life Event Services (LES) team’s objective is to process work related to survivor and help all such items associated with the transfer of pension assets from a decedent to their beneficiaries. The function involves significant research to identify beneficiaries, their entitlements and evaluating the surviving beneficiary rights.

Perform all Beneficiary Relationship functions in accordance to the SOP.
Reviewing information provided about the notification of death for the participant
Validation of death through third party vendors
Research accounts values and contracts for the participant
Research /validate beneficiary designations including entitlements
Request and send appropriate forms/letter to beneficiaries
Follow-up mailings and documentation in compliance with regulatory requirements
Validate death certificates
Manage assigned cases through settlement or escheatment
Adhere to the Service levels & meet the desired numbers monthly What are we looking for? 3+ Years Preferred Roles and Responsibilities: Graduate (mandatory), preferably from commerce background· Experience in the US retirement industry.
Flexible to work in US Shifts (Across time zones based on business requirement) is a must.
Good verbal & written communication skills in English· Good typing skill and attention to detail.
Good working knowledge of MS Excel· Good time management skills· Ability to work independently

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Customer Service Analyst