Customer Relationship Management Manager

Job Title             : Customer Relationship Manager

Department: Commercial

Key Responsibilities:

·      Adhere to organisational processes, protocols, and compliance standards in day-to-day operations.

·      Attend client calls regularly and act as the primary point of contact, ensuring smooth communication and coordination from project initiation to final execution.

·      Resolve customer complaints promptly and effectively, ensuring high levels of customer satisfaction and retention.

·      Make follow-up calls to clients for pending payments and AMC (Annual Maintenance Contract) renewals to ensure timely collections and contract continuity.

·      Coordinate with clients for timely document collection and obtain confirmations for necessary arrangements under the client's scope.

·      Coordinate with internal teams from project initiation to completion to ensure timely and successful project execution.

·      Responsible for maintaining data in software as per the requirements.

·      Sample collection and report generation for QC Lab.

Minimum Requirement:

• A graduation in any discipline is mandatory
• 4-5 yrs of proven experience working in a CRM role or similar.
• Proficiency in MS Office is mandatory.
• Strong communication, coordination, and project management skills.