Customer Relationship Management Manager

You will be part of the team at LDMC International Private Limited as a Customer Relationship Manager (CRM). Your primary focus will be on managing client interactions, handling lead follow-ups, overseeing ticketing activities, and ensuring an exceptional customer experience throughout the tour lifecycle. Your responsibilities will include managing and nurturing customer relationships through various communication channels such as calls, emails, and chats. It will be essential to follow up on incoming leads promptly and effectively convert them into sales opportunities. Coordinating ticketing activities for flights, trains, and other transport bookings will also be part of your role. Additionally, providing end-to-end support for tour-related queries and issues, maintaining accurate records of customer interactions using CRM tools, and assisting with post-sales service, feedback collection, and customer retention will be crucial. Collaboration with sales, operations, and ticketing teams will be necessary to ensure a smooth customer experience. Your ability to resolve customer complaints professionally and ensure their satisfaction will be key to your success in this role. To excel in this position, you should have a Bachelor's degree in Business, Travel & Tourism, or a related field along with at least 3 years of experience in customer service or CRM, preferably within the travel industry. Good communication and interpersonal skills are essential, and any knowledge of ticketing systems and CRM tools would be advantageous. Your ability to multitask, stay organized, maintain a friendly and positive attitude, and approach problem-solving with a proactive mindset will be critical for your effectiveness in this role.,