Customer Relationship Management Manager

Company Description

Welcome to Gyanindit, where we believe in the transformative power of knowledge and expertise. Our motto, "Encouraging Empowerment," drives our commitment to providing exceptional expert services that empower you to achieve your goals. We envision a world where every individual has the tools, knowledge, and support to succeed. Our mission is to make a meaningful difference by providing guidance, resources, and solutions for career growth, organizational excellence, and technological innovation.

Role Description

This is a full-time on-site role for a Customer Relationship Management Manager located in Guwahati. The CRM Manager will be responsible for managing customer relationships, analyzing customer data, developing and implementing CRM strategies, and ensuring customer satisfaction. Duties include overseeing the CRM system, segmenting the market, leading sales initiatives, and managing projects to enhance customer experience and business outcomes.

The main responsibility of a Floor Manager is to welcome customers and provide initial assistance at our retail location. The ideal candidate will be responsible for understanding customer needs and directing them to the appropriate sales executive. The Floor Greeter will play a crucial role in maintaining customer satisfaction and ensuring a positive shopping experience.

Role: Customer Relationship Manager

Years Of Experience : 4 years +

Location: Guwahati

Notice Period : 15 days

Industry : jewellery

Responsibilities:

• Greet customers warmly and create a welcoming atmosphere upon their arrival.
• Understand customer requirements and direct them to the specific counter sales executive for personalized assistance.
• Issue and receive mailing slips, ensuring accurate and thorough completion.
• Arrange meetings to discuss feedback from Ready-to-Display (RTD) customers and reasons for their preferences.
• Maintain a comprehensive database as instructed by the management for effective record-keeping.
• Track company phone queries and ensure timely responses and resolutions.
• Manage and update data related to dormant customers for potential future interactions.
• Explore software opportunities for enhancing customer engagement and service quality.
• Keep an eye out for any products that may need repair work and notify the appropriate department if required.

Qualifications and requirements:

• Excellent interpersonal and communication skills and should be Graduate
• Friendly and welcoming demeanour.
• Basic understanding of customer service principles.
• Ability to multitask and remain organized in a dynamic retail environment.