Customer Relationship Management Manager

As a Customer Relationship Manager at SkyJumper Sports and Amusements Pvt Ltd, you will represent our brand to guests and corporate clients at our Bengaluru location. Your primary responsibilities will include driving center-level sales through strategic partnerships, managing guest experiences, handling feedback and escalations, and ensuring continuous guest engagement to foster long-term relationships and promote repeat visits. You will be responsible for initiating and managing tie-ups with schools, corporates, and other institutions to drive bulk bookings and partnerships. Serving as the first point of contact for walk-ins, party clients, and event planners, you will handle inquiries, upsell packages, and ensure a seamless customer journey. Additionally, you will proactively gather customer feedback, address complaints, and maintain high levels of customer satisfaction. In your role, you will coordinate and oversee birthday parties, group bookings, and customized events, ensuring smooth execution and guest satisfaction. Implementing and managing customer loyalty programs and post-visit engagement campaigns will also be part of your responsibilities. You will be expected to maintain and present MIS reports on customer data, bookings, satisfaction metrics, and sales performance. To qualify for this position, you should hold a Bachelor's degree in Business, Hospitality, or a related field and have a minimum of 2 years of experience in a customer-facing role, with at least 1 year in hospitality sales. Proficiency in English and Hindi, strong interpersonal and communication skills, and familiarity with CRM systems, Excel, and MIS tools are essential. A proactive approach, problem-solving skills, and the ability to work collaboratively with the Center Manager and various teams to deliver exceptional guest experiences are crucial. As part of our team, you can expect a competitive salary, performance-based incentives, opportunities for growth and career advancement, a vibrant and collaborative work environment, and employee discounts on all attractions and activities. Join us at SkyJumper Sports and Amusements Pvt Ltd to be a part of our exciting journey in providing fun, excitement, and memorable experiences to families and friends.,