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Synectics Inc.
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Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

Synectics Inc.

20 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 month ago| Platform:

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Skills Required

management crm strategy onboarding service support drive finance leadership data analytics metrics strategies development engagement software

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Head - Customer Relationship Management (CRM) Experience: 20+ years Location : Chennai ( Thiruvanmiyur) Key Responsibilities Lead the overall customer relationship management strategy and operations across the business. Oversee the end-to-end customer experience journey, including onboarding, service, handover, and post-sales support. Drive customer satisfaction, grievance redressal, and loyalty initiatives. Develop and implement customer-centric policies, processes, and SLAs. Collaborate with sales, projects, legal, and finance teams for seamless handover and customer issue resolution. Manage a large, multi-location CRM team and nurture future leadership. Leverage data analytics to track customer experience metrics and drive continuous improvement. Identify market and customer insights to recommend business strategies. Preferred Profile 20-25 years in real estate, property development, or hospitality CRM leadership roles. Proven experience in customer engagement, loyalty programs, and CRM software implementation Show more Show less

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