Customer Relations Manager

Job Type: Full-time

Experience: 6 months – 2 years

Job Overview

We are seeking a Customer Relationship Manager who is passionate about delivering exceptional

customer experiences and driving customer loyalty. In this role, you will take ownership of customer

relationships, ensuring satisfaction and retention by understanding client needs, resolving concerns,

and proactively engaging with customers. You will also act as the voice of the customer within the

organization, collaborating with internal teams to enhance service delivery and operational

effectiveness.

Key Responsibilities:

● Manage end-to-end customer relationships, ensuring a high level of satisfaction and long-term

engagement.

● Address customer issues and complaints with empathy and authority, providing timely and

effective resolutions.

● Collaborate with cross-functional teams to resolve customer concerns and improve service

delivery.

● Monitor customer feedback and trends to identify recurring issues and recommend actionable

solutions.

● Maintain detailed and accurate records of customer interactions, preferences, and support

history using CRM tools.

● Conduct regular follow-ups to ensure continuous customer satisfaction and prevent potential

concerns.

● Advocate for customer needs by conveying feedback to relevant departments and

participating in service improvement initiatives.

● Support upselling, retention, and customer engagement strategies in coordination with sales

or account management teams.

● Train and mentor junior customer support staff to ensure consistent, high-quality service.

Requirements:

● Bachelor’s degree in any discipline.

● Minimum 6 months to 2 years of experience in customer service or client relations roles.

● Excellent communication skills in English (verbal and written); proficiency in Hindi is an

advantage.

● Strong interpersonal skills with a customer-first mindset and attention to detail.

● Experience using CRM systems and other customer support tools is a plus.

● Ability to work independently and lead initiatives, while collaborating across departments.

● Proactive problem-solving attitude and ability to handle pressure in a fast-paced environment.