Customer Relations Manager

As a Customer Relationship Manager at our company, you will play a crucial role in delivering exceptional customer experiences and nurturing customer loyalty. Your primary responsibility will be to manage customer relationships, ensuring their satisfaction, retention, and engagement by understanding their needs, resolving concerns efficiently, and proactively interacting with them. Additionally, you will serve as the voice of the customer within the organization, collaborating with internal teams to enhance service delivery and operational efficiency. Key Responsibilities: - Taking charge of end-to-end customer relationships to maintain high levels of satisfaction and foster long-term engagement. - Addressing customer issues and complaints with empathy and authority, delivering timely and effective resolutions. - Working closely with cross-functional teams to resolve customer concerns and enhance service delivery. - Monitoring customer feedback and trends to identify recurring issues and proposing actionable solutions. - Keeping detailed and accurate records of customer interactions, preferences, and support history using CRM tools. - Conducting regular follow-ups to ensure continuous customer satisfaction and preempt potential concerns. - Advocating for customer needs by providing feedback to relevant departments and actively participating in service improvement initiatives. - Supporting upselling, retention, and customer engagement strategies in collaboration with sales or account management teams. - Providing training and mentorship to junior customer support staff to ensure consistent delivery of high-quality service. Requirements: - Bachelor's degree in any discipline. - Minimum of 6 months to 2 years of experience in customer service or client relations roles. - Excellent communication skills in English (verbal and written); proficiency in Hindi is an advantage. - Strong interpersonal skills with a customer-centric approach and keen attention to detail. - Experience using CRM systems and other customer support tools is a plus. - Ability to work independently, lead initiatives, and collaborate effectively across departments. - Proactive problem-solving attitude and capability to handle pressure in a fast-paced environment.,