Customer Relation Manager

Mahindra Merdian Moto urgently required Customer Relation Manager in our Alappuzha Branch

Here are some potential job titles and roles and responsibilities for a Customer Relationship Manager (CRM) in the automobile industry:

*Roles and Responsibilities:

1. *Build and maintain strong customer relationships*: Develop and implement strategies to enhance customer loyalty and retention.

2. *Manage customer complaints and issues*: Respond promptly and professionally to customer concerns, resolving issues in a timely manner.

3. *Analyze customer feedback*: Collect and analyze customer feedback to identify areas for improvement and implement changes.

4. *Collaborate with sales and service teams*: Work closely with sales and service teams to ensure a seamless customer experience.

5. *Develop and implement customer retention programs*: Design and implement programs to retain existing customers and encourage repeat business.

6. *Monitor and report on customer satisfaction metrics*: Track and analyze customer satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

7. *Identify new business opportunities*: Identify opportunities to upsell or cross-sell products and services to existing customers.

8. *Provide product and service knowledge*: Educate customers about products and services, and provide recommendations based on their needs.

*Key Skills:*

1. Excellent communication and interpersonal skills

2. Strong analytical and problem-solving skills

3. Ability to work in a fast-paced environment

4. Strong customer focus and customer-centric approach

5. Experience with CRM software and data analysis tools

Experienced candidates can apply

Job Type: Full-time

Pay: ₹11,780.70 - ₹38,626.17 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person