Customer Contact Product Analyst

• Release and catalog service parts in support of inquiry resolution globally for all North America programs
• Analyze Engineering systems, 2D Technical drawings, Teamcenter data, Bill of Material (BOM), Marketing information & other reference data and material to determine the appropriate service part levels required for vehicle repair.
• Analyze current and past model engineering changes to determine service interchangeability between engineered parts.
• Prepare and maintain parts catalogue information, as well as creating new catalogue sections, in the Parts Catalogue Database
• Ensure that all the relevant part information is included in the Catalogue database to support VIN matching in the Parts Catalogue
• Modify and create parts catalogue illustrations in line with established processes whilst ensuring that the artwork specifications are met.
• Provide timely resolution to Dealers, Global teams and Internal Customers inquiries regarding issues related to commodities within your sections of the catalog.
• Support service part needs with Engineering, Service operations and upstream activities to address level of service concerns and to ensure service requirements are corrected.
• Support downstream processes like Purchasing, Supply Chain, Packaging, Quality and Distribution to ensure best in class parts availability in support of customer needs.
• Responsible for delivering departmental objectives related to service part releasing, cataloging and customer inquiries.

Candidate should have 2-4 years of experience in Automotive companies, OEM, Dealer ship or Aftermarket parts

Ability to read 2D Technical drawings & CAD data

In depth knowledge of Excel, PowerPoint & Access. Alteryx/QlikView a plus

Must be detail oriented, a self-starter with an ability to multi-task and adhere to established deadlines

Excellent oral and written communication skills

Goal oriented individual with the ability to interpret data, evaluate actions, and reach logical conclusions.

• Analyst would Monitor the parts within the work queue and determine, based on vehicle program and Job #1 date, the parts that need to be actioned.
• Analyst would use the information on the SBOM to select the part and review its contents and make the decision to release for service - based on historic release information and/or engineering direction and timing.
• Analyst would collect/gather all available information about the parts and review the Engineering direction and production timing as it pertains to that part.
• Analyst reviews the content and format for the text page of the Catalog and makes the necessary changes to the contents whether in the description, model year or restriction fields, as required to fully provide service part information to the users of the Catalog.
• Analyst should update the usage and application for parts requiring corrections.
• Analyst must ensure all the callouts in the illustrations are matches exactly to text before signoff or approving request.
• Analyst should verify the contents of inquiry or concern with text and/or illustrations by using tools and systems to resolve the external and internal inquires.
• Analyst must resolve catalog inquiries and ensure necessary corrections to catalog / illustrations are completed.