CRM Executive

Job Title: CRM Executive
Location: Jaipur, Rajasthan
Company: Dalmia Group
Experience: 2–5 years
Industry: Textiles / Fabrics / B2B & Retail
Employment Type: Full-time

Job Summary:

We are looking for a proactive and detail-oriented CRM Executive to manage and enhance customer relationships across all business units. The role involves maintaining customer databases, tracking interactions, managing follow-ups, and supporting sales and service teams to deliver superior customer experience.

Key Responsibilities:

• Maintain and regularly update customer databases across wholesale, retail, and international divisions.
• Monitor and follow up on client inquiries, leads, and service requests to ensure timely responses and closures.
• Conduct payment follow-ups with clients over phone calls and maintain proper records.
• Use CRM tools to track interactions and generate reports for management.
• Assist in organizing promotional campaigns, loyalty programs, and client engagement activities.
• Prepare and present customer service reports, purchase histories, and interaction logs.
• Support the sales team with documentation, reminders, and follow-up schedules.
• Maintain courteous, professional, and prompt communication with clients across calls, WhatsApp, email, and in-person interactions.

Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2–5 years of experience in CRM, customer service, or client coordination
• Proficiency in CRM tools and MS Office (Excel, Word, Outlook).
• Strong verbal and written communication skills in English and Hindi.
• Organized, detail-oriented, and capable of multi-tasking.

Preferred:

• Experience working in a trading or retail environment.
• Understanding of textile industry operations and client expectations.
• Familiarity with WhatsApp Business, Google Workspace, and basic digital tools.

To Apply:
Please send your CV to office@dalmia.co.in with the subject line: Application for CRM Profile – [Your Name]
OR share your resume on WhatsApp at +91 91191 22560

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Work Location: In person