Coworking Space Manager

Key Responsibilities:

• Day-to-Day Operations:
• Oversee the daily operations of the coworking space, ensuring that the facility is clean, organized, and well-maintained.
• Manage office supplies, equipment, and ensure proper functioning of amenities like printers, Wi-Fi, etc.
• Ensure smooth check-in/check-out process for members and guests.
• Customer Service:
• Act as the primary point of contact for all members, addressing queries, resolving issues, and ensuring a positive experience.
• Maintain strong relationships with current members and prospect new members.
• Provide tours to potential clients and explain the benefits of the coworking space.
• Community Building:
• Foster a sense of community by organizing networking events, workshops, and social gatherings.
• Encourage collaboration and ensure members adhere to community guidelines.
• Billing & Payments:
• Manage member accounts, including processing invoices, payments, and renewals.
• Track membership plans and ensure all members are paying according to their agreement.
• Facility Management:
• Monitor and maintain the office environment, including cleanliness and safety.
• Coordinate maintenance and repair work with vendors.
• Ensure compliance with health and safety regulations.
• Marketing & Growth:
• Support in marketing initiatives to attract new members (e.g., social media, local partnerships).
• Work on increasing occupancy rates and customer retention.
• Reporting & Administration:
• Maintain records of member feedback, complaints, and requests.
• Prepare monthly reports on space usage, finances, and member satisfaction.
• Keep inventory and ensure that the space is fully stocked with necessary items.

Skills & Qualifications:

• Experience:
• Previous experience in coworking space management, office management, or customer service is a plus.
• Communication Skills:
• Strong verbal and written communication skills with the ability to interact with a diverse group of people.
• Organizational Skills:
• Strong multitasking and organizational abilities to handle the needs of multiple members simultaneously.
• Problem-Solving Skills:
• Ability to address member concerns and resolve issues quickly and efficiently.
• Tech-Savvy:
• Comfortable using coworking management software (e.g., Nexudus, OfficeRnD) and common office software like Microsoft Office/Google Suite.
• Customer-Oriented:
• Passion for delivering exceptional customer service and building relationships.

Job Types: Full-time, Permanent

Pay: ₹8,976.58 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Work Location: In person