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Linchpin Technologies
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Customer service - Freshers & Experienced

Customer service - Freshers & Experienced

Linchpin Technologies

0 - 5 years

4 - 10 Lacs

Thane Maharashtra India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

crm software Data Analysis Problem Solving Multitasking Technical Support Time Management Product Knowledge Customer Engagement Conflict Resolution Communication Skills

Work Mode

On-site

Job Type

Full Time

Job Description

Description We are looking for enthusiastic individuals to join our customer service team, catering to both freshers and experienced candidates. This role involves assisting customers with their inquiries, ensuring a high level of customer satisfaction and support. Responsibilities Responding to customer inquiries via phone, email, and chat Resolving customer complaints and issues in a timely manner Providing product information and guidance to customers Maintaining customer records and documentation Collaborating with other team members to enhance customer satisfaction Identifying trends in customer inquiries and providing feedback to management Skills and Qualifications Excellent communication skills in English and regional languages Strong problem-solving abilities Proficiency in using customer service software and CRM systems Ability to work in a fast-paced environment Basic understanding of product knowledge and services offered Good organizational and time management skills Patience and empathy towards customer needs Ability to work independently and as part of a team

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Customer service - Freshers & Experienced