Concierge

Job Description

Job Title: Concierge Executive Location: Thane Experience: Minimum 1 year Roles and Responsibilities: Serve as the primary liaison between patients, families, healthcare professionals (HCP) staff, and vendors, ensuring clear communication regarding services, billing, and any changes. Expand the inventory pool of healthcare providers (HCPs) through various channels. Make outbound calls to home care providers to verify availability and service offerings. Monitor service delivery, including tracking attendance and punctuality of home care staff, managing medical equipment, and ensuring quality service delivery. Ensure patient satisfaction by addressing inquiries, troubleshooting issues, and resolving concerns in a timely manner. Prepare patient consent forms, manage staff profiles, initiate background verification for home care staff, and draft/maintain MOUs for staff. Maintain up-to-date and accurate records of patient needs, preferences, and home care services provided. Manage digital records in the company’s platforms, tracking sheets, and ensure adherence to company policies. Explore upsell/cross-sell opportunities with clients based on the quality of services and patient health conditions. Oversee the billing process, ensuring timely invoicing, approvals for invoices, and processing refunds for HCP staff, vendors, and clients. Assist in executing specific tasks during company-organized health camps (BMW), ensuring proper record keeping. Qualifications: Bachelor's degree preferred. Previous experience in customer service, healthcare, or home care settings is a plus. Strong communication and interpersonal skills. Ability to multitask and prioritize effectively in a fast-paced environment. Knowledge of home care services and healthcare resources is an advantage. Proficiency in using computer systems, mobile apps, and scheduling software. Skills and Abilities: Empathy and a caring attitude towards patients and their families. Strong organizational skills with keen attention to detail. Excellent problem-solving and critical-thinking abilities. Ability to handle sensitive situations with discretion and professionalism. If you're passionate about delivering quality care and have a strong customer-focused mindset, we’d love to have you on our team! Apply Now!