Complaint Process & Data Management Specialist

Job Title: Complaint Process & Data Management Specialist Location: Energie Fitness – Preet Vihar/Patparganj, Delhi Employment Type: Full-Time Salary: Based on Experience About the Role: We are seeking a highly organized and analytical professional to manage customer complaints, inventory tracking, and data automation. This role is crucial for ensuring smooth operations, customer satisfaction, and efficient data-driven decision-making. Key Responsibilities: ● Complaint Handling: Receive, document, and resolve customer complaints efficiently. ● Communication: Answer calls, provide solutions, and maintain customer satisfaction throughout the resolution process. ● Courier & Logistics Tracking: Monitor shipments and ensure timely deliveries. ● Feedback Management: Collect and analyze customer feedback to improve service quality. ● Inventory Oversight: Maintain stock records, prepare order lists in advance, and ensure timely replenishment. ● Data Management: Create, manage, and automate data systems related to warehouses, inventory, and sales. ● Reporting: Generate detailed reports on inventory, complaints, and sales trends for decision-making. Required Skills & Qualifications: ● Experience in complaint handling, inventory tracking, and data management. ● Strong problem-solving and communication skills. ● Proficiency in Excel, ERP systems, and automation tools. ● Ability to analyze trends and optimize processes for efficiency. ● Attention to detail and ability to work in a fast-paced environment. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person