Collections Specialist

We are looking for a Collections Specialist to join our Collections team in (Noida) INDIA. This is an amazing opportunity to work on multiple products with the business. We have a great skill set in Collections and we would love to speak with you if you have skills in Accounts receivables, Credit control, Collections.

About You – experience, education, skills, and accomplishments

• At least 3 -5 years of relevant work experience with good knowledge of Accounts receivables, collections, Reconciliation of customer’s accounts (debits, credits etc.)
• Bachelor’s degree in finance (B.COM, BBA, MBA preferred)
• E Billing portals, Oracle knowledge would be an added advantage.
• Excellent communication skills are essential. (both written and spoken English)
• Works with billing/sales team/various stakeholders to resolve client's disputes and concerns.
• Strong Negotiation and problem-solving abilities.
• Ability to work independently, prioritize tasks and meet deadlines.

It would be great if you also had.

• Minimum 4 years of experience in financial industry
• Education (Should be a graduate or above)

What will you be doing in this role?

• Works with a minimum of direction on collection of overdue debt utilizing telephone calls, e-mails, and mail.
• Provide appropriate support/copy documentation, as requested by clients, or required to support claim for payment.
• Research client queries and provide appropriate responses in a timely manner.
• Account reconciliation to align with client accounts - some research into payments will be required.
• Interact with both internal and external colleagues/customers to facilitate resolution of any issues raised and negotiate to bring payment into line with terms.
• Maintains accurate individual measurement and performance statistics.
• Produce reports relating to debt analysis as required.
• Should have the ability to handle a portfolio of at least 400 clients.

About the Team

The team consist of 11 people from India region working for US region clients.

We have a wealth of knowledge within the team which have been with the company from 1 year to 6 years.

Hours of Work

9 hours shift from 4pm-1am IST as of now, but the shift time may vary (Mostly US shift) as per business requirement

Work Mode- Hybrid

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.