497 Client Satisfaction Jobs - Page 11

Role Overview: The Relationship Manager/ Senior Relationship Manager is expected to interact with HNI clients, celebrities, politicians and business tycoons.He/she is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners. Key Responsibilities: Welcoming the customer on-board and create a Member Profile Searching, screening, short listing of relevant profiles, establishing a bond with the customer , initiating meeting between members and creating Success Stories Maintaining good rapport with the member; providing the right Elite experience and delivering quality service Managing a set customer portfolio , responsible for customer retention and new customer acquisitions Skill and Competencies required: Excellent command over Malayalam language, fluency in English ,customer service experience with aptitude for sales High Emotional quotient, client management Skills Punctuality & Presentation skills Behavioral Values Integrity / Honesty / Respect Communication Oral & Written skills / Listening Executive Presence Business / Telephone Etiquette Influencing Skills Empathy Self-driven / Initiative Ability to manage stress and ability to adapt to cater to client management Willingness to learn

Key Responsibilities Generate qualified leads and convert them into paying clients. Build and manage the sales and marketing funnel to drive B2B customer acquisition. Reach out to potential clients through cold calling, emails, LinkedIn, and referrals. Present and pitch FINB Tech's fintech products to CXOs, Product heads, and decision-makers. Collaborate with product and marketing teams to refine GTM strategies. Maintain a strong pipeline and track leads through the CRM. Report directly to the management on performance and lead status. Requirements 1 to 3 years of experience in sales, business development, or client acquisition (preferably in fintech, SaaS, or API-based products ). Strong understanding of fintech/B2B sales cycles. Excellent communication and negotiation skills. Ability to independently manage leads and close deals. Knowledge of CRM tools, lead nurturing, and funnel building. Immediate joiner preferred. Preferred candidate profile We are looking for a self-driven Sales Executive to join our growth team and play a key role in lead generation and client acquisition.

AssetPlus is a leading fintech platform dedicated to empowering Mutual Fund Distributors (MFDs) across India. AssetPlus provides a range of financial products, including mutual funds, insurance, corporate fixed deposits, sovereign gold bonds, and the National Pension Scheme (NPS), all accessible through a single, user-friendly dashboard. The company offers a comprehensive, fully digital platform designed to streamline operations and enhance the efficiency of MFDs, enabling them to focus on building strong client relationships and facilitating wealth creation. Responsibilities: Communicating with clients and partners to offer operational assistance and ensure a seamless, hassle-free experience Assisting clients throughout their onboarding journey on the AssetPlus platform to ensure a great investment experience Providing efficient and accurate operational and product assistance to ensure partner and client satisfaction Coordinating with regulatory bodies and related entities to resolve any issues or queries that arise from clients/partner Being the sole POC for support needs of top clients Working closely with Sales, Operations, Tech, Product and other teams to quickly address and resolve queries Assisting clients and partners in building and growing their business What are we looking for: Must-Have: Strong verbal and written communication skills Basic knowledge of finance and zeal to learn and grow Team player with strong problem-solving and critical-thinking skills Excellent customer focus and proven analytical/problem-solving ability Good to Have: Behavioural Competencies: Actively listens, responds promptly, and accepts feedback graciously Has a clear and well-structured thought process and communicates effectively Provides constructive feedback to managers Functional Competencies: Delivers outcomes and resolutions on time, accurately, and independently Maintains composure in challenging situations Why Join Us Be part of a leading fintech start-up that fosters a Learn Grow culture Work in a fast-paced, dynamic environment where your contributions make a real impact If youre passionate about finance/mutual funds and their role in the high-growth fintech space, this is the place for you Fast paced career growth Innovate at scale with endless learning opportunities What Does Working at AssetPlus Look Like Best in the Fintech Industry - Gain hands-on experience in a rapidly evolving sector, working with cutting-edge financial solutions Exponential Career Growth - Accelerate your professional journey with opportunities to take on new challenges and responsibilities Building a Future Together - Be part of a company that values collaboration and long-term success Lucrative Roles Industry Exposure - Work in a role that provides deep insights into the fintech industry, with high-impact responsibilities Continuous Learning Development - Enhance your knowledge through structured learning programs and real-world problem-solving Team Engagement Culture-Building Activities - Participate in fun and engaging team events that foster collaboration and camaraderie Young Vibrant Team - Work with passionate, driven individuals in an energetic work environment Employee Healthcare Benefits - Prioritizing your well-being with comprehensive health coverage If you believe you d be a great fit for this role, we d love to hear from you! At AssetPlus, we are committed to fostering an inclusive culture where diverse perspectives are valued and encouraged. We believe that innovation thrives in an environment where individuals from all backgrounds can contribute their unique insights. Our goal is to create an empowering workplace that enables every team member to grow, learn, and reach new heights in their professional journey. We can t wait to show you what makes AssetPlus a great place to build your career! Location: Chennai(Work from Office) Compensation: Based on experience and current CTC

AssetPlus is a leading fintech platform dedicated to empowering Mutual Fund Distributors (MFDs) across India. AssetPlus provides a range of financial products, including mutual funds, insurance, corporate fixed deposits, sovereign gold bonds, and the National Pension Scheme (NPS), all accessible through a single, user-friendly dashboard. The company offers a comprehensive, fully digital platform designed to streamline operations and enhance the efficiency of MFDs, enabling them to focus on building strong client relationships and facilitating wealth creation. Responsibilities: Communicating with clients and partners to offer operational assistance and ensure a seamless, hassle-free experience Assisting clients throughout their onboarding journey on the AssetPlus platform to ensure a great investment experience Providing efficient and accurate operational and product assistance to ensure partner and client satisfaction Coordinating with regulatory bodies and related entities to resolve any issues or queries that arise from clients/partner Being the sole POC for support needs of top clients Working closely with Sales, Operations, Tech, Product and other teams to quickly address and resolve queries Assisting clients and partners in building and growing their business What are we looking for: Must-Have: Strong verbal and written communication skills Basic knowledge of finance and zeal to learn and grow Team player with strong problem-solving and critical-thinking skills Excellent customer focus and proven analytical/problem-solving ability Good to Have: Behavioural Competencies: Actively listens, responds promptly, and accepts feedback graciously Has a clear and well-structured thought process and communicates effectively Provides constructive feedback to managers Functional Competencies: Delivers outcomes and resolutions on time, accurately, and independently Maintains composure in challenging situations Why Join Us Be part of a leading fintech start-up that fosters a Learn Grow culture Work in a fast-paced, dynamic environment where your contributions make a real impact If youre passionate about finance/mutual funds and their role in the high-growth fintech space, this is the place for you Fast paced career growth Innovate at scale with endless learning opportunities What Does Working at AssetPlus Look Like Best in the Fintech Industry - Gain hands-on experience in a rapidly evolving sector, working with cutting-edge financial solutions Exponential Career Growth - Accelerate your professional journey with opportunities to take on new challenges and responsibilities Building a Future Together - Be part of a company that values collaboration and long-term success Lucrative Roles Industry Exposure - Work in a role that provides deep insights into the fintech industry, with high-impact responsibilities Continuous Learning Development - Enhance your knowledge through structured learning programs and real-world problem-solving Team Engagement Culture-Building Activities - Participate in fun and engaging team events that foster collaboration and camaraderie Young Vibrant Team - Work with passionate, driven individuals in an energetic work environment Employee Healthcare Benefits - Prioritizing your well-being with comprehensive health coverage If you believe you d be a great fit for this role, we d love to hear from you! At AssetPlus, we are committed to fostering an inclusive culture where diverse perspectives are valued and encouraged. We believe that innovation thrives in an environment where individuals from all backgrounds can contribute their unique insights. Our goal is to create an empowering workplace that enables every team member to grow, learn, and reach new heights in their professional journey. We can t wait to show you what makes AssetPlus a great place to build your career! Location: Chennai(Work from Office) Compensation: Based on experience and current CTC

Key Roles and Responsibility: Build relationships with key employees among customers Create plans to address clients business needs Advise clients on creating profitable processes Schedule regular meetings with customers to ensure they are satisfied Act as point of contact for complaints and escalate issues as appropriate Help sales team up-sell or cross-sell services and products Ensure both the company and clients adhere to contract terms Study competition to find new ways to retain customers Set sales and revenue targets and work diligently to meet them Ability to understand complex client requirements and translate them to actionable strategies. Preferred Candidate profile: Any Graduate / MBA Graduate (Hotel Management Background Preferred) Good Communication & Interpersonal Skills

Role & responsibilities Respond to customer first contact resolution mails received at designated Credit Card team ID &Liabilities Team ID as per agreed business TAT Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution To ensure 100% adherence to laid down process while responding to customer mails Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction. To identify request received from customer for charges waiver and raise request in CBCI system and Branch Waiver system as per EMT Grid Walk in Drive through your network references and groups for the requirements in mentioned roles and locations. We are conducting walk-in-drive on 9 Jun2025&10 Jun 2025, from 10 .30AM-3 .30PM @ Saravanampatti , Coimbatore Refer your friends for the below mentioned role. EMT -Officer Credit cards EMT -Officer Liabilities Interview location: Saravanampatti , Coimbatore Date Of Interview : 9th Jun 25 & 10th Jun 2025( Monday &Tuesday) Timing : 10.30 am to 3:30 pm Venue : HDFC Bank Ltd, Aditya Techno park 368ground floor Saravanam Patti village Thudiyalur Saravanam Patti , Coimbatore -641035 Contact : Nancy joseph

Job Title: Customer Relations Executive (M/F) Experience: 2-5 Yrs. Location: Agra Employment Type: Full Time Job Description : As a Customer Relations Executive at Oswaal Books learning pvt. Ltd, you will play a vital role in ensuring exceptional customer experiences and maintaining strong relationships with our clients. Your primary responsibility will be to liaise between clients and the company to address inquiries, resolve issues, and facilitate smooth communication. This position requires excellent interpersonal skills, a customer-centric approach, and a deep understanding of the printing and publishing industry. Key Responsibilities: 1. Client Communication: - Serve as the main point of contact for clients, addressing their inquiries, requests, and concerns in a timely and professional manner. - Build and nurture strong, long-lasting client relationships through regular communication and follow-ups. 2. Order Coordination: - Collaborate with internal teams (sales, production, and billing) to ensure accurate and on-time order fulfilment. - Monitor order progress and provide clients with updates as needed. 3. Issue Resolution: - Investigate and resolve customer issues, including order discrepancies, quality concerns, or delays. - Take proactive steps to prevent potential problems and ensure client satisfaction. 4. Product Knowledge: - Develop a deep understanding of the company's printing and publishing services, materials, and customization options. 5. Feedback Collection: - Solicit and compile client feedback on our services and products. - Share feedback with the relevant teams to drive continuous improvement and innovation. 6. Sales Support: - Collaborate with the sales team to identify upselling or cross-selling opportunities to existing clients. - Assist in the preparation of proposals and quotes for clients. 7. Documentation and Reporting: - Maintain accurate records of client interactions and transactions. - Generate regular reports on customer inquiries, feedback, and trends. Qualifications: 1. Bachelor's degree in business, marketing, or a related field (preferred). 2. Proven experience in customer service or client relations in Banking, Insurance and any service industry. 3. Exceptional communication and interpersonal skills. (Mandatory) 4. Strong problem-solving abilities and a proactive approach to addressing client needs. 5. Proficiency in using CRM software and other customer management tools. Interested candidates can share their resume at recruitment@oswaalbooks.com / hrlead@oswaalbooks.com

Roles To be Performed: Inside sales executive is required to contact potential buyers through phone / emails etc. attends and replies enquires, presents our services, shares quotes / pricing and tries to convert into sales. Person is required to perform end to end tasks related to customer enquiry, sharing quotation, taking job confirmations, media-in, payments, providing updates to customer & do follow ups as required, co-ordinate with internal departments till the media out. In order to be successful in this role, you will need to have a deep understanding of the inside sales process, interpersonal skills and good communication skills. Previous experience in a tele-sales role is an advantage. Inside sales executives need to interact with potential and existing Inbound customers through emails, telephone calls, and with walk in clients; Work with these leads to convert into business for companys software and services. Create suitable quotes, follow ups and Negotiations as required. Generates revenue by soliciting and obtaining purchase orders. Building trust & rapport with clients by providing them regular updates for the ongoing orders and by timely delivery of services. Co-ordination with different internal departments. Qualifications & skills Required: Any Graduate, additional certificate in Customer Services or experience in a related field will be preferred. Exceptional verbal and written communication; interpersonal, customer service, problem-solving and conflict resolution skills. Familiarity with Negotiations & other sales tactics. Competency in Microsoft applications including word, excel, and outlook. Business goal oriented, ability to achieve business targets consistently. Uphold standards of self-motivation, time management to perform multitask and remain calm under pressure. Interested candidates can share their resumes on below email id : Tanya.agarwal@stellarinfo.com

Roles To be Performed: Inside sales executive is required to contact potential buyers through phone / emails etc. attends and replies enquires, presents our services, shares quotes / pricing and tries to convert into sales. Person is required to perform end to end tasks related to customer enquiry, sharing quotation, taking job confirmations, media-in, payments, providing updates to customer & do follow ups as required, co-ordinate with internal departments till the media out. In order to be successful in this role, you will need to have a deep understanding of the inside sales process, interpersonal skills and good communication skills. Previous experience in a tele-sales role is an advantage. Inside sales executives need to interact with potential and existing Inbound customers through emails, telephone calls, and with walk in clients; Work with these leads to convert into business for companys software and services. Create suitable quotes, follow ups and Negotiations as required. Generates revenue by soliciting and obtaining purchase orders. Building trust & rapport with clients by providing them regular updates for the ongoing orders and by timely delivery of services. Co-ordination with different internal departments. Qualifications & skills Required: Any Graduate, additional certificate in Customer Services or experience in a related field will be preferred. Exceptional verbal and written communication; interpersonal, customer service, problem-solving and conflict resolution skills. Familiarity with Negotiations & other sales tactics. Competency in Microsoft applications including word, excel, and outlook. Business goal oriented, ability to achieve business targets consistently. Uphold standards of self-motivation, time management to perform multitask and remain calm under pressure. Interested candidates can share their resumes on below email id : Tanya.agarwal@stellarinfo.com

Agency : PivotRoots Job Description : The Media Development Team Leader is responsible for defining and designing media experiences. S/He implements the Mx Development process across a portfolio of clients. Mission & Responsibilities Create and deliver optimal Mx, defined as Connection x Context x Content W ork with A udience A rchitect to develop the growth target persona all the way through the media experience - for inclusion in planning tools, into buying audiences and into addressable segmentation Allocate budget across channels based on audience and objective in conjunction with econometrics and attribution specialists Recommend optimum content and context based on client, brief and strategy Deliver overall experience and articulation of how channels work together Input measurement framework, including KPIs and methodology in conjunction with specialists and Mx measurement teams Create and present Mx Story to clients Create the Mx guidelines in liaise with relevant internal specialist teams Ensure quality control on plan recommendation against Mx delivery Provide insightful post campaign optimization Contribute to the client satisfaction Ensure optimal Mx delivery Ensure audience planning and data integration from Mx brief to Mx measurement Previous Experience & Industry Background 8 + years professional experience in strategic planning Media, Brand Qualifications & Languages: Bachelor s or Master s degree in Bus iness, Marketing or Advertising Languages: English ( Advanced ) Soft skills & Competencies Understanding the business Taking initiative Focusing on performance Building collaborative relationships Media and media planning Mx Champion (Connection, Context , Content) Omnichannel Strong negotiation skills Elite Programmatic Data processing and management Marketing Strategy Technical skills Advertising technologies Operational performance management tools (e.g. Pilot, Magnitude) Audience planning tools (e.g. Polaris) Office software Contract Type : Permanent

Accelerate Your Career with a Collaborative, Growth-Driven Environment Work alongside skilled, passionate teams in a collaborative space where your ideas matter, your work is valued, and your career truly accelerates. Here, you don t just find a job you build a future. We believe in nurturing potential and fostering continuous growth. Whether youre an experienced professional or taking your first step into tech, you ll find opportunities that are both challenging and deeply rewarding. Join Our Dit Family Project Co-ordinator At DIT Interactive, we value precision, communication, and client satisfaction and that s where you come in. As a Project Coordinator, you ll play a key role in managing projects from concept to delivery. You ll be the bridge between our clients and our teams, ensuring every step runs smoothly. Upto 60% better rates than the Market Growth-focused environment with learning opportunities Collaborative team culture and supportive leadership Share this vacancy Graduation in IT, Business Administration, or similar field 1-3 Years Desired Profile Bachelor s degree in IT, Computer Science, or related field (preferred). 1 3 years of experience in IT project coordination or a similar role. Basic understanding of web/software development and tools like Jira, Trello, or ClickUp. Strong communication skills with the ability to multitask and prioritize. Proactive in spotting issues and helping resolve them quickly. Roles & Responsibilities Support the Project Manager in defining scope, timeline, and deliverables. Ensure smooth communication between developers, designers, QA, and stakeholders. Track daily progress and keep project trackers up to date. Prepare regular status reports for both management and clients. Assign tasks on time and ensure proper use of team resources. Follow up regularly to avoid delays in project work. Explore Our Process Submit your application and resume online. Meet with the hiring manager to discuss your fit. Complete a practical task or assessment. Receive a formal offer to join our team! Got a Project or Partnership in Mind?

1. Develop long term partnership with Oracle University customers to ensure they remain successful by realizing the full value of their investment in our learning solutions. 2. Deliver on an exceptional Learning experience with proactive communication with Training Administrators, orchestrating the right internal resources, and effectively using Customer Success Management (CSM) process to track and execute customer learning goals. 3. Ensure customers continues/renews our Learning Subscriptions. 4. Responsible for maintaining a high level of client satisfaction by being a liaison between the customer and Oracle University delivery and product development teams. 5. Identify product expansion/up sell opportunities. 6. Identify Renewal risk, and work with extended internal teams to create and execute on get well plans. Recommended 5 to 7 years experience in Customer Success/Service roles or Cloud Sales and demonstrated ability building successful customer relationships. Strong communication and Presentation skills Basic understanding of Cloud architecture. Ability to manage complex account situations and lead resolution towards mutual success and partnership Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders. Passion for customer success. Self-motivated, team-oriented and focused on exceeding client expectations Ability to prioritize, multi-task, and perform effectively under pressure. First contact for prospects of Oracle business via inbound calls. Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force. Acts as the first contact for many prospects in Oracle business via inbound calls. Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force. Performs database and record keeping activities. Able to demonstrate time management, basic telesales skills, and knowledge of Oracle products and services. Goal oriented individual with superior communication skills. Able to complete individual goals as well as work in a team environment. Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products preferred. Professional demeanor. Job duties are varied and complex, needing independent judgment. May have project lead role.

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

We are looking for a proactive and experienced Field Executive to manage on-site client interactions, product deployments, troubleshooting, and support. The ideal candidate will be tech-savvy, responsible, and capable of handling field operations independently. Key Responsibilities Visit client sites for installation, demonstration, and maintenance of MHTECHIN products. Coordinate with internal technical teams for smooth service delivery. Collect client feedback and relay product improvement suggestions to the team. Conduct product training and guidance sessions for client personnel. Maintain accurate documentation of visits, issues handled, and client updates. Ensure timely resolution of on-ground issues and report escalations when necessary. Support logistics coordination for hardware deliveries and inventory tracking. Represent MHTECHIN professionally during all field assignments. Required Qualifications Skills Minimum 2 years of relevant field experience in technical services or operations. Good communication and interpersonal skills. Ability to work independently and handle multiple field visits per day. Basic understanding of IT systems, hardware installation, or mobile apps. Familiarity with customer service protocols and basic troubleshooting. Willingness to travel extensively across locations (bike/license preferred). Knowledge of local geography and fluency in local language(s) a plus. Preferred Qualifications Diploma or bachelors degree in Engineering / IT / Business Administration. Experience in field roles within a tech, telecom, or product-based company. Ability to use CRM tools or field reporting apps. Perks Benefits Travel allowance and mobile reimbursement. Exposure to technology-based solutions and growth opportunities. Performance bonuses based on successful deployments and client satisfaction. Opportunity to transition into team lead or operations manager roles.

Role & responsibilities Connect with key clients via outbound calls, emails, or virtual meetings to explain new product features and updates clearly and effectively. Guide clients through the technical and operational steps required to implement product updates at their end. Collaborate closely with client technical teams to troubleshoot and resolve any issues during the implementation phase. Serve as the first point of contact for client queries related to the product, providing timely and accurate responses. Understand client environments and workflows to tailor product implementations and maximize value. Document client interactions, feedback, and implementation progress accurately. Coordinate with internal product, engineering, and support teams to ensure seamless client onboarding and adoption. Monitor client usage post-implementation to ensure the product is meeting their needs and suggest improvements or additional features when relevant. Preferred candidate profile Prior experience in a client-facing role involving product implementation, technical support, or customer success. Strong technical aptitude with the ability to understand and explain software products and workflows. Excellent verbal and written communication skills with the ability to simplify complex technical information for non-technical clients. Logical and analytical thinking skills to troubleshoot and resolve client issues effectively. Ability to manage multiple clients and implementation projects simultaneously. Strong interpersonal skills to build trust and maintain long-term client relationships. Patience and professionalism when handling client queries and escalations.

Great Opportunity to make their career with Niva Bupa! HR Connect-Ms.Tanya Singh +91-9259503718 (11am-5pm) About Client: Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. About the Role: As a Customer Support Associate at Niva Bupa, you will be the voice of our company, providing exceptional service to our valued customers. Your primary responsibilities will involve handling inbound and outbound calls, addressing inquiries, and cross-selling our products and services. Languages Required: Fluency in English, and Hindi Key Responsibilities: Handle inbound and outbound calls professionally, ensuring superior customer experience Respond to customer inquiries, concerns, and complaints regarding our health insurance products and services Cross-sell and promote relevant products and services to existing customers Maintain accurate and up-to-date customer records in the CRM system Collaborate with internal teams to resolve complex issues and escalate cases when necessary Adhere to company policies, procedures, and regulatory guidelines Key Requirements: Min. 06 Months of Experience in a customer support role is Mandatory Excellent verbal and written communication skills in English Ability to handle a high volume of calls while maintaining composure and professionalism Strong active listening and problem-solving skills Willingness to work in rotational shifts, including evening and weekend hours Basic computer proficiency and typing skills Positive attitude and commitment to providing outstanding customer service Education and Experience: Graduate or Postgraduate degree from a recognized university Prior experience in a customer-facing role is must Age: 24 to 30 years Compensation : 3.0 to 3.5 LPA (Attractive incentives and benefits) If you possess excellent communication skills, a customer-centric mindset, and a willingness to work in a dynamic environment, we encourage you to apply for this exciting opportunity at Niva Bupa Health Insurance.

Provides the client relationship to a mid-sized client or clients through relationships with executives and leaders in the client organization in a part of mid-sized market or part of a large region. Grows revenue by leveraging the full IQVIA offerings and identifying new business opportunities. Essential Functions Under direct supervision, assists the sales team in selling IQVIA products and services within assigned accounts or territory to achieve assigned revenue goal. Participate in sales/proposal presentations in face-to-face meetings with potential clients. Identifies contract expansion opportunities within assigned account(s) and elevates for qualification and decision to pursue. May interfaces with marketing, market research and/or IT at the user level in existing and prospective client(s). Represents the company to the client and the client to the company in all sales related activities. Monitors client satisfaction with contracted deliverables and provides feedback to Account team members on level of customer satisfaction. Effectively manage renewals and subscriptions. As required, may participate in contract renewal efforts on large multi-year contracts. Qualifications Bachelors Degree Req Four (4) years experience in Sales and Account Management

Handle client's queries and concerns over emails, calls or chats. Update them on timely basis regarding their cases. Handle clients escalations. Maintain client's records.

Job Summary : We are seeking a proactive and detail-oriented Customer Coordination Executive to manage communication with customers regarding order delays, alternate solutions, and general updates. The role requires clear and professional interaction via email and WhatsApp, along with strong skills in Google Sheets and Microsoft Excel for tracking and reporting. Key Responsibilities: Coordinate with customers to inform them about order delays or offer alternative product options. Send timely updates and communication through email and WhatsApp. Maintain accurate customer interaction logs and status updates in Google Sheets / Excel. Collaborate with internal departments (operations, supply chain, customer service) to fetch and communicate accurate information. Ensure high standards of professionalism and responsiveness in all communications. Requirements: Strong written communication skills in English and Hindi. Proficiency in Google Sheets and Microsoft Excel (basic formulas, filters, data entry). Experience in customer communication via WhatsApp Business and email. Ability to multitask and prioritize in a fast-paced environment. Minimum 1 year of experience in customer service or coordination preferred. Preferred Skills: Knowledge of order processing or e-commerce operations. Familiarity with CRM tools or customer interaction tracking systems.

As a Presentation Specialist (Graphic designer) within Global Corporate Finance Office (GCFO) you will be responsible for the visualizing, creation and formatting of documents such as pitchbooks, proposals, financial statements brochures, infographics, complex presentation covers, templates and other types of presentations following JP Morgan standards using the Microsoft Office suite of applications (PowerPoint, Word and Excel), Adobe Creative Suite (Photoshop, Illustrator, InDesign, Lightroom) and other AI tools. A strong Presentations Specialist is a creative agent who creates visually compelling materials for our internal and external clients. Job responsibilities Intake of presentation and create, edit, and annotate graphic designs and documents in accordance with specifications, using a variety of high-end graphics applications, ensuring quality, timeliness and overall client satisfaction. Be an expert in MS Office Suite. Manage and prioritize multiple deadlines, functioning independently with limited work direction Transform client briefs into impactful content format and designs leading to client satisfaction Ensure JPMorgan Chases brand integrity while meeting our internal clients need for creative, professional, high-quality and cost-effective graphic materials Receive feedback and apply this to continuous improvements in quality output, develop capabilities for innovation and service excellence Develop knowledge of deal process and banker roles in the interest of improving understanding of document requirements and of providing customer service excellence. Develop understanding of global GCFO organization and PPS teams and colleagues Follow established job tracking and completion process utilizing GCFOs Workflow Exchange (WX) tool Understand JPMorgan performance process, including the core values against which all staff are rated. Take ownership of performance and seek to excel in these areas wherever possible Maintain performance within established team procedures and policies, including attendance and conduct, submission of time worked through the appropriate tool before the given deadlines, and following print security and physical access procedures Required qualifications, capabilities, and skills Graduate in any discipline Diploma in Graphic Design and proficiency in MS Office (PowerPoint, Excel & Word) Minimum 4 years professional experience in Presentations and Graphics designing, Infographics Creation, Motion Graphics (preferred) Experience in using AI tools and prompting (e.g. image generation, etc.) Strong creative thinking, accuracy, attention to detail, exhibiting a range or varied styles and techniques Excellent communication and interpersonal skills while working and influencing clients and team members Expert knowledge of Adobe Creative Suite InDesign, Illustrator and Photoshop a must along with expertise in MS Office applications Handle sensitive and confidential information with discretion Preferred qualifications, capabilities, and skills Experience and understanding in design concepts, visual communication and infographic storytelling Storyboard and conceptualize impactful design in relation to the message or content Excellent presentation and layout skills Accuracy, attention to detail and ability to proof own work Adaptability / Flexibility and ability to multi-task Positive attitude, professional, diplomatic and approachable by teammates Open to work flexible schedule during day, night, and weekend shifts

Walkin Details: Venue : Angel One Ltd Osman Plaza, 6-3-352, 5th Floor, Road-1, Banjara Hills, Hyderabad, Telangana 500001 Date 5th and 6th June Time 11 am - 4 pm About Angel one : Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 25 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 8 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Job Title: Premium Relationship Manager Location: Hyderabad What you will do: - Behavioral Analytics & Insights: Analyze client behavior patterns to identify retention risks and opportunities. - Strategic Client Engagement: Establish proactive communication with top clients and assigned franchises to enhance relationships. - Retention Strategy Execution: Develop and implement retention frameworks, including tailored action plans for high-value client retention. - Stakeholder Collaboration: Coordinate with sales, operations, finance, and marketing teams to align retention efforts with overall business objectives. - Issue Resolution & Risk Mitigation: Conduct client feedback assessments, identify concerns, and design strategies to improve satisfaction levels. - Revenue Growth Initiatives: Implement programs to increase client activation, enhance loyalty, and drive revenue growth. - Performance Monitoring: Utilize data-driven metrics to measure retention effectiveness and improve engagement strategies - Cross sell of multiple products - Flexible to travel and meet impacted clients Success Metrics: - Improved retention rates of top clients. - Increased client activation and engagement. - Measurable revenue increments from top 5% clients. - Enhanced client satisfaction and long-term loyalty. Who you are: Minimum 2 years of experience in the broking/financial markets industry. Good quantitative and analytical skills. Excellent oral and written communication skills. Customer service and relationship management expertise. Good knowledge of financial markets. Comfortable working in a target-oriented environment. Fluency in Hindi, English and additional proficiency in the local language would be an advantage. What's in it for You? Empowered Growth: We invest in your growth and empower you to explore your full potential. Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more. For a deeper dive into our company culture and vision, explore our Company Deck. At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI). As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.

Position Overview: We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in - Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies. Key Responsibilities: Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams. Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals. Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives. Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization. Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings. Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction. Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations. Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies. Qualifications: Master's degree is a plus. Proven track record of at least 3 years in customer success or account management roles. Strong understanding of HR processes, talent acquisition, and skill assessment methodologies. Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization. Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets. Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.

Position Overview: We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in - Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies. Key Responsibilities: Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams. Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals. Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives. Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization. Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings. Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction. Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations. Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies. Qualifications: Master's degree is a plus. Proven track record of at least 3 years in customer success or account management roles. Strong understanding of HR processes, talent acquisition, and skill assessment methodologies. Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization. Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets. Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.

Outbound/Inbound Calling Make a minimum of 6080 outbound calls per day to assigned leads (warm and cold) provided by marketing or CRM. Respond promptly to inbound inquiries (calls, web form submissions) and qualify each prospect. Log all call detailslead status, outcome, next-stepsin the CRM or lead-tracking sheet immediately after each interaction. Lead Qualification & Discovery Ask probing, open-ended questions to uncover each lead’s beauty needs (e.g., skin type, concerns, preferred format). Determine buying intent, budget range, and decision timelines. Classify leads accurately as “Qualified,” “Unqualified,” “Follow-Up,” or “Decision Pending.” Product Presentation & Consultation Present product features, benefits, and usage recommendations clearly and enthusiastically. Educate prospects on how our formulations address their specific skin/hair concerns. Highlight current promotions, bundle offers, and loyalty-program advantages to incentivize purchase. Objection Handling & Closing Listen actively to objections (price sensitivity, brand comparisons, shipping concerns) and respond with concise, benefit-focused rebuttals. Use proven closing techniques (e.g., assumptive close, limited-time-offer close) to guide the prospect toward a decision. Secure commitment by obtaining payment details or booking a follow-up call if the prospect needs more time. Follow-Up & Relationship Management Schedule and execute follow-up calls or messages for prospects who requested more information or needed to consult before purchasing. Send personalized emails or SMS (templated) after calls to reinforce key talking points and share product links. Maintain a detailed call-back schedule to ensure no lead is neglected; aim for at least three meaningful touchpoints per qualified lead. Sales Reporting & Target Achievement Meet or exceed weekly/monthly sales targets (e.g., X units sold or Y in revenue). Track daily call metrics (calls made, leads qualified, demos scheduled, sales closed) and share updates in the daily/weekly sales-reporting format. Provide feedback to the sales manager on script effectiveness, lead quality, and market trends. CRM & Data Management Enter and update all lead information, call notes, purchase details, and next-steps in the CRM system (or designated spreadsheet) in real time. Ensure data accuracy by verifying contact details and purchase history before finalizing an order. Generate simple CRM reports (e.g., conversion rate, average call duration, top objections) to identify areas for improvement. Collaboration & Continuous Improvement Participate in weekly sales-team huddles to share challenges, insights, and success stories. Work with the marketing team to suggest improvements in lead-generation campaigns, email templates, and ad copy based on prospect feedback. Attend periodic product-training sessions to stay updated on new launches, ingredient benefits, and competitive differentiators.

Experience: 8+ years Employment Type: Senior / Lead Location: Client-facing / Remote Key Responsibilities: Act as liaison between business stakeholders and technical teams. Draft comprehensive Business Requirements Documents (BRDs) and Software Requirement Specifications (SRS). Lead client discovery sessions and solution architecture discussions. Monitor project scope, timelines, and deliverables. Required Skills: Agile/Scrum methodologies, Jira & Confluence. Wireframing tools (Balsamiq, Figma), UML modeling. Excellent client communication and documentation skills. Key Performance Indicators (KPIs): Requirement clarity index. Sprint planning accuracy. Client satisfaction metrics. Job Category: Technical Business Analyst (Senior / Lead) Job Type: Full Time Job Location: Client-facing / Remote Kolkata