Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Job Summary : We are seeking a proactive and detail-oriented Customer Coordination Executive to manage communication with customers regarding order delays, alternate solutions, and general updates. The role requires clear and professional interaction via email and WhatsApp, along with strong skills in Google Sheets and Microsoft Excel for tracking and reporting. Key Responsibilities: Coordinate with customers to inform them about order delays or offer alternative product options. Send timely updates and communication through email and WhatsApp. Maintain accurate customer interaction logs and status updates in Google Sheets / Excel. Collaborate with internal departments (operations, supply chain, customer service) to fetch and communicate accurate information. Ensure high standards of professionalism and responsiveness in all communications. Requirements: Strong written communication skills in English and Hindi. Proficiency in Google Sheets and Microsoft Excel (basic formulas, filters, data entry). Experience in customer communication via WhatsApp Business and email. Ability to multitask and prioritize in a fast-paced environment. Minimum 1 year of experience in customer service or coordination preferred. Preferred Skills: Knowledge of order processing or e-commerce operations. Familiarity with CRM tools or customer interaction tracking systems.
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