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11.0 - 16.0 years

20 - 25 Lacs

Mumbai

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Job Title: Senior Manager - AR Operations Location: Mumbai / Navi Mumbai Shift: Night Mode: Work from Office Statement of the Job: The role involves managing and guiding a team of AR associates responsible for analyzing receivables due from healthcare insurance companies and initiating necessary follow-up actions to ensure reimbursement. The work includes a combination of voice and non-voice follow-up, along with undertaking appropriate denial and appeal management protocols. Duties of the Job: Lead teams to efficiently meet client expectations and guide them in reducing AR aging and optimizing collections. Manage day-to-day activities of the team, including but not limited to: Monitoring and managing workflow or daily targets to ensure timely delivery of agreed SLAs. Tracking and maintaining metrics for various data, including collections reports and operations reports. Develop processes to improve productivity and quality within the team. Participate in new pilot projects and work towards a smooth transition of knowledge to the team. Collaborate with the team to resolve any personnel issues or conflicts that may arise. Learn and implement new client systems; coordinate and organize training for new joiners and existing team members based on project requirements. Conduct regular conference calls with clients to identify ways to improve client satisfaction. Identify training gaps within the team and develop a plan with the department trainer for retraining sessions, ensuring successful implementation. Manage client relationships effectively. Eligibility: Minimum of 11 years of experience in AR US Healthcare, with the designation of Manager or above. Willingness to work night shifts. Experience in AR Follow-up and Denial Management US Healthcare RCM. Availability to join within 30 days

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1.0 - 3.0 years

3 - 6 Lacs

Kolkata, Mumbai, New Delhi

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Role: Fitness Consultant Company: VMax Wellness Location: Remote (Full-Time) Company Overview: VMax Wellness is a dynamic fitness and wellness company dedicated to helping individuals embrace healthier lifestyles. Our passionate team of experts delivers personalized fitness and nutrition plans tailored to each client s unique needs. With a bold mission to positively transform the lives of 1 million people and eliminate lifestyle diseases linked to obesity, we re committed to making wellness accessible and sustainable. Learn more at vmax.fit. Position Summary: We are seeking a motivated and empathetic Fitness Consultant to join our remote team. In this role, you will guide clients through their fitness journeys by creating customized workout plans, offering expert advice, and providing continuous support. You ll play a key role in helping clients achieve their health goals while driving engagement and satisfaction. Key Responsibilities: Conduct personalized tele-coaching sessions to understand clients fitness goals, preferences, and limitations. Design and deliver individualized workout plans that align with clients fitness levels and medical considerations. Provide consistent motivation, accountability, and empathetic support throughout each client s wellness journey. Track client progress and adjust plans as needed to ensure optimal results. Maintain high client satisfaction, measured through Net Promoter Score (NPS) and feedback. Encourage client renewals and referrals to support business growth. Host engaging webinars and seminars on fitness topics to educate and inspire clients and prospects. Manage multiple responsibilities including coaching, administrative tasks, and event preparation efficiently. Qualifications: Bachelor s degree in Exercise Science, Kinesiology, or Physical Therapy (BPT/MPT preferred). Certified Personal Trainer or accredited Fitness Coach certification is required. Proven experience in one-on-one coaching, ideally in a virtual setting. Exceptional communication and interpersonal skills with the ability to build rapport and motivate clients. Strong organizational skills and attention to detail for tracking progress and managing tasks. Genuine passion for health and fitness and a desire to help others succeed. Ability to work independently and adapt in a fast-paced, evolving environment. Proficiency in virtual communication tools and platforms. Reliable high-speed internet connection for seamless remote interactions.

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3.0 - 8.0 years

5 - 9 Lacs

Gandhinagar

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Relationship Management Assisting in Building excellent long-term relationships with existing clients, maintaining regular exchange with them and advising them on how Axis Trustee can support their growth plans; Answering clients questions in a solution oriented manner; Collecting regular feedback from clients and share it with the internal teams as appropriate; Managing, monitoring and assuring client satisfaction; Collaborating with internal teams to address customers needs; Revenue Growth Identifying cross selling opportunities with existing clients; Assuring Axis Trustee is and remains client s preferred partner; Client profitability Assisting in invoicing and recovery. Monitoring scope of service with agreed terms.

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1.0 - 5.0 years

2 - 5 Lacs

Noida, New Delhi, Delhi / NCR

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Min 1 year exp required in sales (outbound ,Inbound salary upto -36k in hand Unlimited Incentives Both side cab / 6k cab reimbursement only for male candidates

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4.0 - 9.0 years

3 - 6 Lacs

Chennai

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Position Title: Assistant Manager / Manager CRM Reporting To: Sr. Manager CRM Job Summary We are seeking a highly motivated Assistant Manager / Manager – CRM to oversee client relationship management activities for our real estate business. The ideal candidate will act as the primary liaison between clients and internal teams, ensuring world-class service delivery and driving customer satisfaction. Key Responsibilities Client Engagement & Support: Serve as the first point of contact for all client inquiries, concerns, and service requests.Proactively build and maintain strong relationships with prospects and existing customers. CRM Data Governance: Ensure accurate entry, validation, and maintenance of all client data within the CRM system.Develop and enforce data-quality standards and workflows to optimize CRM utilization. Cross-Functional Coordination: Partner with Sales, Marketing, Legal, and Operations teams to facilitate end-to-end client servicing.Track document processing, agreement execution, and handovers to ensure timely completion. Payment & Collection Management: Monitor client payment schedules and follow up on overdue invoices.Resolve discrepancies and coordinate with Finance to ensure collections targets are met. Reporting & Analysis: Generate and distribute weekly/monthly dashboards on client interactions, pipeline health, and service metrics.Provide actionable insights and recommendations to senior management for continuous improvement. Skills and Qualifications Educational Background:Any Degree . Professional Experience: 3–8 years of hands-on experience in CRM management from real estate sector. Proven track record of managing end-to-end client lifecycle and driving process improvements. Technical Proficiency: CRM).Proficient in MS Office suite, particularly Excel and PowerPoint. Communication & Interpersonal Skills: Excellent verbal and written communication abilities.Skilled at conflict resolution and problem solving in high-pressure environments.

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0.0 - 1.0 years

1 - 1 Lacs

Viluppuram

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Responsibilities: * Welcome and assist walk-in customers with politeness and professionalism * Participate in local branch promotions (e.g., umbrella marketing) * Build strong relationships with clients * Handle complaints professionally Food allowance Provident fund

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0.0 - 2.0 years

2 - 3 Lacs

Bengaluru

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Responsibilities: * Manage customer queries via phone, email & chat * Ensure timely resolution of issues * Collaborate with teams for process improvements * Maintain high NPS scores through exceptional service

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8.0 - 13.0 years

3 - 4 Lacs

Gurugram

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Handle and resolve all in-warranty and out-of-warranty complaints, ensuring clear tracking and follow-up Assign unique complaint numbers and communicate TAT (Turnaround Time) to customers Call & Whatsapp 7835904053 Anuj Agarwal Required Candidate profile Generate and maintain service reports and analytics on a weekly, monthly, quarterly, half-yearly, and annual basis. Share key metrics with management on complaint resolution, AMC conversion, payment

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3.0 - 4.0 years

5 - 10 Lacs

Bengaluru

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Job description The Energy business line of Vaisala is working to speed the adoption of wind and solar power around the world through better and more cost effective measurement technologies and information services. We are now looking for a Sales Manager for Renewable Energy Business. In this position the focus region is India and you would be working from our New Delhi India location. Your main responsibility is to be part of the team tasked with developing and growing the sales of Vaisala Renewable Energy business in your region. This role includes prospecting, investigation, consultative selling and assisting our development teams in creating a better offering for our customers. This role requires a highly motivated self-driven person who is willing to work in fast changing conditions. Key responsibilities of the role include: Sell Vaisala suite of Weather Resource Data Tools, Consulting Services and Measurement Equipment to the Renewable Energy market comprised of OEM, IPP and Financial Institutions. Manage assigned Key Accounts in your territory Create and Implement the sales strategy to win new customers Achieving sales budget and Gross Margin targets. To be successful in this role, we re seeking for a candidate with the following qualifications: Strong knowledge of the Renewable Energy (wind and solar) market specifically in the areas of Resource Assessment, Resource Measurement and Renewable Energy production forecasting. 8 years of consultative selling experience with minimum 5 years of successful sales track record in the Renewable Energy sector Knowledge of contract practices for consulting services and capital equipment sales. Good networking and influencing skills Willingness to travel Fluent English You are an outstanding Sales Manager with unstoppable drive. You are competitive by nature with ability to win. You always put the customer first. You also understand that the good co-operation with different stakeholders is a must. Further Information: We offer a challenging work environment in a growing business with competitive compensation and benefits. At Vaisala the successful candidate will have the opportunity to work with interesting, motivated, and professional people within an organization that strongly supports personal growth and continued development. Please submit your application with cover letter, resume/CV and salary request by filling the online application form by June 20, 2017. Industry Electrical/Electronic Manufacturing and Renewables & Environment Employment type Full-time Experience Mid-Senior level Job function Sales Meet Vaisala Media Company Vaisala has been predicting the unpredictable for over 80 years. We are a global leader in weather and industrial measurements, and our technologies can be found in demanding environments from hospitals, national parks and data centers to airports and wind farms all over the world, and beyond, as even the Mars Rover Curiosity is equipped with our sensors. Vaisala plays an invisible yet indispensable role in people s lives worldwide by providing a range of innovative, high-quality solutions and services we simply could not do without. Headquartered in Finland, the company employs 1,600 professionals worldwide and is listed on the NASDAQ OMX Helsinki. Related posts: 35 0 0 Editor - EQ Int'l Media Network Related Posts

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1.0 - 3.0 years

5 - 10 Lacs

Mumbai, New Delhi

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Job description The Energy business line of Vaisala is working to speed the adoption of wind and solar power around the world through better and more cost effective measurement technologies and information services. We are now looking for a Sales Manager for Renewable Energy Business. In this position the focus region is India and you would be working from our New Delhi India location. Your main responsibility is to be part of the team tasked with developing and growing the sales of Vaisala Renewable Energy business in your region. This role includes prospecting, investigation, consultative selling and assisting our development teams in creating a better offering for our customers. This role requires a highly motivated self-driven person who is willing to work in fast changing conditions. Key responsibilities of the role include: Sell Vaisala suite of Weather Resource Data Tools, Consulting Services and Measurement Equipment to the Renewable Energy market comprised of OEM, IPP and Financial Institutions. Manage assigned Key Accounts in your territory Create and Implement the sales strategy to win new customers Achieving sales budget and Gross Margin targets. To be successful in this role, we re seeking for a candidate with the following qualifications: Strong knowledge of the Renewable Energy (wind and solar) market specifically in the areas of Resource Assessment, Resource Measurement and Renewable Energy production forecasting. 8 years of consultative selling experience with minimum 5 years of successful sales track record in the Renewable Energy sector Knowledge of contract practices for consulting services and capital equipment sales. Good networking and influencing skills Willingness to travel Fluent English You are an outstanding Sales Manager with unstoppable drive. You are competitive by nature with ability to win. You always put the customer first. You also understand that the good co-operation with different stakeholders is a must. Further Information: We offer a challenging work environment in a growing business with competitive compensation and benefits. At Vaisala the successful candidate will have the opportunity to work with interesting, motivated, and professional people within an organization that strongly supports personal growth and continued development. Please submit your application with cover letter, resume/CV and salary request by filling the online application form by June 20, 2017. Industry Electrical/Electronic Manufacturing and Renewables & Environment Employment type Full-time Experience Mid-Senior level Job function Sales Meet Vaisala Media Company Vaisala has been predicting the unpredictable for over 80 years. We are a global leader in weather and industrial measurements, and our technologies can be found in demanding environments from hospitals, national parks and data centers to airports and wind farms all over the world, and beyond, as even the Mars Rover Curiosity is equipped with our sensors. Vaisala plays an invisible yet indispensable role in people s lives worldwide by providing a range of innovative, high-quality solutions and services we simply could not do without. Headquartered in Finland, the company employs 1,600 professionals worldwide and is listed on the NASDAQ OMX Helsinki. Related posts: 35 0 0 Editor - EQ Int'l Media Network Related Posts

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4.0 - 9.0 years

16 - 17 Lacs

Mumbai

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We are seeking a dynamic and client-focused individual to join our team as an Associate Manager in Account Management. In this role, you will be responsible for building and maintaining strong relationships with advertisers while driving the successful execution and performance of their digital and mobile marketing campaigns. The ideal candidate will have 4 years of experience in digital advertising, with a proven ability to manage accounts, craft campaign strategies, and deliver exceptional client service. This role offers a unique opportunity to collaborate closely with internal teams and global clients, develop data-driven insights, and contribute to revenue growth through upselling and optimization. Roles & Responsibility: Account Management: Serve as the primary point of contact for our advertisers, building strong and trusted relationships to understand their advertising objectives and overall business goals. Campaign Strategy: Collaborate with advertisers to develop customized advertising strategies that align with their target audience, brand identity, and budget constraints. Campaign Execution: Coordinate with internal teams to ensure seamless execution of advertising campaigns, adhering to deadlines, and maintaining campaign effectiveness. Performance Monitoring: Continuously monitor campaign performance and metrics, analysing data to identify areas of improvement and providing insights to advertisers for optimization. Client Support: Proactively address advertiser inquiries, concerns, and feedback to maintain high levels of client satisfaction and retention. Upselling and Cross-selling: Identify opportunities to expand relationships with existing advertisers by introducing them to additional advertising products or services that align with their needs. Reporting and Analytics: Prepare regular performance reports for advertisers, highlighting key metrics and outcomes to demonstrate the value of their advertising investment. Industry Knowledge: Stay up-to-updated with the latest trends, innovations, and best practices in digital advertising to offer strategic recommendations and stay ahead of the competition. Revenue Growth: Collaborate with the sales team to identify potential upsell opportunities and contribute to revenue growth by achieving and exceeding performance targets. Required Skills: Great communication skills - oral and written - in English. 4+ years of experience doing business with Advertiser in digital media. Fluent with PowerPoint to create decks which highlight the value add for the Advertiser. Fluent with Excel to create business models and deal simulations. Confidence to present our product and solutions in front of top execs at Advertiser.

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2.0 - 5.0 years

8 - 12 Lacs

Mumbai

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As a Sr. Specialist - Advertiser Sales at Affinity (mCanvas), you will be responsible for driving mobile advertising revenue across the Southeast Asia (SEA) market, with a focus on building strong agency and brand relationships. This role requires a blend of sales acumen, creativity, and strategic thinking to craft compelling ad solutions and deliver value to clients. you'll work closely with internal teams and external partners to grow the business, meet revenue goals, and help shape the future of immersive ad experiences through mCanvas. Roles & Responsibility: Lead mobile advertising sales for the SEA market, representing mCanvas solutions. Expand and grow advertiser relationships by acquiring new clients and scaling existing accounts. Build and maintain strong connections with major media buying agencies, acting as a daily liaison. Own and drive revenue targets with a performance-driven mindset. Create and present compelling sales proposals, media plans, and campaign strategies. Collaborate closely with clients to understand campaign requirements and deliver effective ad solutions. Proactively monitor campaign performance, suggest optimizations, and ensure client satisfaction. Work with internal teams to push innovative solutions, new ad inventory, and growth initiatives. Required Skills: At least 2 years relevant experience in the online advertising industry Existing relationships with decision-makers in the media buying space and a proven track record working with digital advertising networks, agencies, and brands. Exceptional verbal and written communication skills. Driven, self-motivated, with an inclination towards learning and grasping new concepts. Should be a great team player and motivator. Creative, out-of-the-box thinker with sharp analytical skills and problem-solving ability. Proficient in usage of the entire MS Office suite (PowerPoint, Excel & Word) to create business models and deal simulations for Brands/Advertisers/Agencies. Very strong English communication skills - written and spoken.

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6.0 - 11.0 years

5 - 8 Lacs

Hyderabad, Gurugram

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We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during interactions. * Updating customer interaction details in CRM tools or internal systems. * Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.). * Collaborating with team leaders and support staff to improve service quality. * Adhering to all compliance, data privacy, and quality standards. Please note that team handling experience with a team size of 10-15 members is a must for this role. For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.

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1.0 - 6.0 years

3 - 5 Lacs

Noida, New Delhi, Delhi / NCR

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Hiring for Int Voice Support ( Noida Location ) Graduation not req Min 1 Year International exp needed Salary Upto - 40k CTC Lucrative Incentives + Joining Bonus Rotational shifts & Offs Both side free cabs Contact - Abhay 8448748429 Required Candidate profile Undergrad\Graduate with 1 year Experience. Excellent Communication req Any industry experience will do ( BPO Preferred ) Any Location within Delhi NCR Immediate Joiner Required

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0.0 - 5.0 years

3 - 8 Lacs

Bengaluru

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Looking for Career Growth? Or Want to switch from BPO Jobs? Candidates with below skill set can apply! Excellent communication skills, with neutral accent. Excellent written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when Flexible to work 24 X 7 Educational Qualification: Any Graduation / Under graduation Shifts Timings: Rotational Salary- 2.0L/ A to 8 L/ A (based on performance in interview). Freshers also can apply. Experience: 0 to 8 years of work experience Salary: up to 7.5 Lakhs Age Limit: 20-38 Shift: (Day/ Night) Contact Richard - 7259027282 / 9900024811 / 7760984460 / 7259027295 / 9686682465

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4.0 - 7.0 years

3 - 8 Lacs

Bengaluru, Karnataka, India

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Jones Lang LaSalle Property Consultants (India) Pvt. Ltd. is seeking a dedicated and proactive Facilities Executive to join our Work Dynamics team. In this role, you'll be instrumental in ensuring the seamless daily operations of our properties, focusing on administrative functions, security, and overall facility services. You'll work closely with the Facilities Manager and Assistant Facilities Manager to drive continuous improvement and maintain high standards. What This Job Involves: Prioritizing Facilities Needs: Oversee the day-to-day operations of the property, ensuring all administrative functions, security issues, and facility services are managed efficiently. Inventory & Contract Management: Monitor property supplies to ensure adequate stock levels for smooth operations. You'll also manage supply and service contracts as approved by clients. Risk Mitigation: Actively participate in emergency evacuation procedures, handle crisis management, and contribute to business continuity plans. You'll also stay on top of health and safety issues and participate in their review. Budget Oversight: Monitor the property's budget, ensuring sufficient petty cash for operations and compliance of vendor invoice processes with established standards. Client Satisfaction & Performance: Take ownership of challenging issues and actively seek opportunities to improve operations. You'll work closely with the team to achieve key performance metrics and meet service level agreements (SLAs). Reporting & Audits: Conduct routine service audits to maintain overall team performance. You'll also be responsible for creating stock reports, meeting minutes, and monthly management reports for clients. To Apply, You Need to Have: Strong knowledge of property operations. A degree in Business, Hotel Management, or Building Management . At least 3 to 5 years of experience in facilities management. Good working knowledge of occupational safety . Aptitude for client-centric operations. Solid background in team management with a proven track record. Ability to effectively roll out improvement plans. Superior communication and reporting skills.

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2.0 - 3.0 years

3 - 6 Lacs

Hyderabad, Telangana, India

On-site

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Jones Lang LaSalle Property Consultants (India) Pvt. Ltd. is seeking a dedicated and proactive Facilities Executive to join our Work Dynamics team. In this role, you'll be instrumental in ensuring the seamless daily operations of our properties, focusing on administrative functions, security, and overall facility services. You'll work closely with the Facilities Manager and Assistant Facilities Manager to drive continuous improvement and maintain high standards. What This Job Involves: Prioritizing Facilities Needs: Oversee the day-to-day operations of the property, ensuring all administrative functions, security issues, and facility services are managed efficiently. Inventory & Contract Management: Monitor property supplies to ensure adequate stock levels for smooth operations. You'll also manage supply and service contracts as approved by clients. Risk Mitigation: Actively participate in emergency evacuation procedures, handle crisis management, and contribute to business continuity plans. You'll also stay on top of health and safety issues and participate in their review. Budget Oversight: Monitor the property's budget, ensuring sufficient petty cash for operations and compliance of vendor invoice processes with established standards. Client Satisfaction & Performance: Take ownership of challenging issues and actively seek opportunities to improve operations. You'll work closely with the team to achieve key performance metrics and meet service level agreements (SLAs). Reporting & Audits: Conduct routine service audits to maintain overall team performance. You'll also be responsible for creating stock reports, meeting minutes, and monthly management reports for clients. To Apply, You Need to Have: Strong knowledge of property operations. A degree in Business, Hotel Management, or Building Management . At least 3 to 5 years of experience in facilities management. Good working knowledge of occupational safety . Aptitude for client-centric operations. Solid background in team management with a proven track record. Ability to effectively roll out improvement plans. Superior communication and reporting skills.

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4.0 - 9.0 years

5 - 10 Lacs

Thane, Mumbai (All Areas)

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Role & responsibilities Monitor and maximize customer lifetime value strategies. Plan & Monitor accurate and timely sales documentation - Eg Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks To contribute to the overall standardization of data, formats and MIS To conceptualize & identify opportunities to create and implement customer delight Managing site visits and walk -ins during property exhibition. Managing web site and walk in enquiries. Follow up of all walk-in prospects and exhibition prospects and converting them to clients. To give product presentations and arrange site visits for clients and also accompany them to ensure better understanding of the product. Managing customer queries, negotiation with buyers, maintaining customer data and follow up with customers. Monitoring the invoices as per the site progress. Management of receivables, Coordination with accounts for tracking weekly and monthly collections. Completing formalities related to agreement and payment disbursement, Verifying agreements for registration. Tie up with HFIs concerning the new schemes, rate of interest, and follow up for clients loan disbursement. Formulating budgets, MIS reports, bookings and cancellations. Updation of data in ERP/ SAP (Sales Module). Co-ordination with the execution team, facility team for units to be ready for handing over possession. Inspecting of flats before handing over possession. To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) so as to maximize sales conversions To monitor sales collections and ensure regular follow-up & sending demand notices for the same to red flag issues To analyze feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams To ensure complete and comprehensive documentation of all customer related records and ensure the database is centrally managed To ensure data entry and detailed filing of all documents received To ensure prompt dispatch of receipts for customer payments/ documents received To lead and implement customer delight’ initiatives – e.g. welcome kits for new customers To coordinate with Legal/ Finance/ Engineering teams on customer documentation related issues

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0.0 - 5.0 years

2 - 5 Lacs

Mohali, Chandigarh, Delhi / NCR

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Role : Relationship Manager Job Type: Fulltime Location : Work from Mohali - Office About Fitelo: We are Fitelo, your No.1 app for weight loss, diet planning, and better overall well-being. Were dedicated to giving you the very best of health and lifestyle from the comfort of your home or office. Every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settle for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We're a team of health care experts from doctors to dieticians to fitness coaches helping people to achieve their fitness goals About the role: We are looking for a relationship manager to build and preserve trusting relationships with our customers. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ideal candidate will have: • Experience as a client relationship manager • Knowledge of customer relationship management (CRM) practices • Experience in sales or customer service is preferred • Problem-solving attitude • Excellent communication skills • Aptitude for fostering positive relationships • Teamwork and leadership skills • Customer-oriented mindset Specifically, this role will involve: • Serving customer by providing service information and resolving service problems • Attracting potential customers by answering service questions • Maintaining customer records by updating clients information • Resolving service problems by clarifying the customers complaint, determining the cause of the problem, explaining the best solution to solve the problem and following up to ensure resolution • Contributing to team effort by accomplishing related results as needed • Gaining solid knowledge of competitors Qualifications: • BSc/BA in Business Administration or similar field

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2.0 - 7.0 years

6 - 7 Lacs

Mumbai

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Designation: Senior Executive - Customer Relationship Management Role & responsibilities Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession. Sending welcome emails to customers along with intimation of customer relationship manager email. Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan. Coordinating for Bank Loan NOC, Payment Follow ups, Sending Payment Receipts. Responsible in maintaining MIS and report to the line manager. Responsible for sending Demand Letter, Payment receipt, Allotment Letter. Attending customers with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Collection of payment dues, against demands generated with construction progress. Preferred candidate profile Educational Qualifications & Certifications: Bachelors degree in business administration, Marketing, or a related field. MBA is preferred. Core Competencies: Efficient organizational skills, strong leadership and team management skills, attention to detail, decision making skills, strong verbal communication, negotiation and interpersonal skills. Software Proficiency: Ms Office

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3.0 - 4.0 years

3 - 4 Lacs

Noida

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Job Description The role of the Manager of CRM is to oversee all CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business. The Manager of CRM is a key pillar in the business's income generation strategy and he serves to maximize consumer retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals. Roles and Responsibilities Build & maintain relationships with clients. Escalating & resolving the concerns as raised by clients. Conduct business reviews to make sure that the clients are satisfied with the service. Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. Responsible for leading the Post Sales CRM Operations, payments and collections. Issuing Payment Receipts, demand letters and reminders accordingly. Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. Ensure regular monitoring of project, progress and update the clients on the same. Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same. To maintain relationship with clients and coordinate on client queries post booking formalities till possession. To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc. To identify the discrepancies and keep them into the notification of the Management at the right time. To prepare various reports on daily, weekly, quarterly and monthly basis. Excellent communication and interpersonal skills. Experience in real estate industry. Skills and requirements Graduate with 3-4 years of experience in the same profile. Candidate must be presentable and good communication skills. Preferred only Real Estate Industry with the experience of residential/ commercial project. Solid written and verbal communication skills. Working knowledge of MS office and advance Excel. An ability to manage marketing projects end-to-end.

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5.0 - 10.0 years

5 - 10 Lacs

Pune, Maharashtra, India

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Jones Lang LaSalle (JLL) is seeking a Director, Engineering to lead and optimize all facility engineering activities across a property portfolio in the sub-region. This strategic role is responsible for driving operational excellence, ensuring resilience and maintainability of systems, fostering a strong safety culture, and achieving significant energy savings while maintaining high client satisfaction. What this job involves Strategic Leadership & Collaboration Participate and collaborate in design and review to ensure the resilience, maintainability, and smooth operation of systems and equipment. Develop and implement engineering strategies that align with client objectives and JLL's business goals. Collaborate with project teams in design and review of facilities systems. Collaborate with cross-functional teams to deliver integrated facilities management solutions. Actively participate in all central IFM / Engineering leadership / management meetings. Operational Excellence & Compliance Ensure the efficient and consistent operation of all Facility Engineering activities to meet contractual obligations. Establish and maintain engineering standards, protocols, and best practices across the region. Identify and implement innovative technologies and processes to enhance operational efficiency. Ensure compliance with regulatory requirements and industry standards. Drive continuous improvement initiatives and measure their effectiveness through KPIs. Safety, Risk & Sustainability Embed EHS (Environmental, Health, and Safety) as a way of doing business, aiming for Goal Zero. Be a respected leader in all matters of Engineering, Safety & Energy Saving on account. Enforce zero tolerance to unsafe work practices , managing high-risk engineering works under the permit-to-work system. Manage and reduce operational risk . Implement energy management programs and support sustainability projects to reduce utility costs and eliminate wastages. Client & Team Management Ensure a high level of client satisfaction , establishing and managing service delivery teams, and ensuring consistency in process, systems, and reporting. Achieve the Engineering savings glide path while maintaining performance. Provide technical guidance to site teams and develop professional development opportunities. Support account transition programs and ensure engineering best practices & policies are adhered to.

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1.0 - 6.0 years

2 - 5 Lacs

New Delhi, Gurugram

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Customer Service profile Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Graduate can apply. Good Tying skills for Faster reply WHATSAPP CV to 7982739499

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2.0 - 5.0 years

2 - 3 Lacs

Thane

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Maintain strong client relationships & customer satisfaction by addressing queries Follow up with leads & ensure timely communication to convert them into bookings Provide regular updates & reports to management Update client database & CRM entries

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4.0 - 9.0 years

2 - 6 Lacs

Noida

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Sales Coordinator Job Opening Join Our Noida Team! India Office Full-time On-Site Job Description Role Purpose: The Sales Coordinator helps keep things running smoothly between the sales team and the creative studio. They write proposals, coordinate with internal teams, and make sure client needs are clearly understood and delivered on time. This role is about staying organized, following up, and making sure clients are satisfied with the work. Job Description: This role focuses on the operational side of sales drafting proposals, coordinating internally to ensure commitments are met, and managing client satisfaction (CSAT) for ongoing accounts. The Sales Coordinator will support both business development and client retention by making sure things move efficiently from pitch to delivery. Key Responsibilities: 1. Proposal Writing & Sales Documentation o Draft tailored proposals and decks that align client needs with studio capabilities. o Maintain a repository of reusable content, case studies, and rate cards. o Work with internal leads to scope timelines and deliverables pre-sale. 2. Client Satisfaction (CSAT) & Relationship Support o Regularly capture and report client satisfaction metrics. o Proactively follow up with existing clients to identify blockers or improvement areas. o Ensure fast, professional responses to client feedback or escalations. 3. Studio & Sales Coordination o Ensure internal teams are looped in on client deliverables, changes, and expectations. o Run internal kickoffs for new projects; manage handoffs from sales to execution. o Maintain shared timelines and communication logs. 4. Execution Follow-Through o Track status of ongoing tasks related to client accounts. o Send reminders, schedule review calls, and escalate as needed. Skills and Qualifications: Strong writing and documentation skills High organizational capacity and follow-up discipline Experience with US and UK clients Ability to balance client needs with internal processes Experience in a creative or marketing-forward environment is a bonus Ideal Candidate Profile: Someone with 2 4 years of experience in sales coordination, account support, or client operations. Capable of writing clearly, following through reliably, and making sure clients feel heard and supported. Thrives in a fast-paced, detail-heavy role that touches both business development and delivery. Educational Background and Professional Qualifications: MBA with sales/marketing specialization Experience with proposal writing and CRM workflows

Posted 3 days ago

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Exploring Client Satisfaction Jobs in India

Client satisfaction is a crucial aspect of any business, and companies in India are actively seeking professionals who can ensure their clients are happy and satisfied. Client satisfaction jobs in India offer a wide range of opportunities for individuals who are skilled at building and maintaining strong relationships with customers.

Top Hiring Locations in India

Here are 5 major cities in India where companies are actively hiring for client satisfaction roles: - Mumbai - Bangalore - Delhi - Hyderabad - Chennai

Average Salary Range

The estimated salary range for client satisfaction professionals in India varies based on experience level. Entry-level positions may start at around INR 3-4 lakhs per annum, while experienced professionals can earn upwards of INR 10-12 lakhs per annum.

Career Path

In the field of client satisfaction, a typical career path may progress from Customer Support Executive to Customer Success Manager to Client Relationship Manager. With experience and expertise, professionals can advance to roles such as Head of Customer Experience or Director of Client Services.

Related Skills

In addition to strong communication and problem-solving skills, client satisfaction professionals are often expected to have skills in: - Customer relationship management - Data analysis - Cross-functional collaboration - Conflict resolution - CRM software proficiency

Interview Questions

  • What does client satisfaction mean to you? (basic)
  • How do you handle difficult clients or challenging situations? (medium)
  • Can you give an example of a time when you successfully turned an unhappy customer into a satisfied one? (medium)
  • How do you prioritize customer requests and manage multiple client accounts simultaneously? (medium)
  • Have you ever had to deal with a client who was unhappy with our product/service? How did you handle it? (medium)
  • How do you measure the success of your client satisfaction efforts? (medium)
  • What strategies would you implement to improve overall client satisfaction levels within our organization? (advanced)
  • How do you stay updated on industry trends and customer preferences to enhance client satisfaction? (advanced)
  • Describe a situation where you had to escalate a client issue to higher management. How did you handle it? (advanced)
  • Can you explain a time when you had to negotiate with a client to reach a mutually beneficial solution? (medium)
  • How do you ensure that all client interactions are documented and tracked for future reference? (basic)
  • What tools or software do you use to manage client relationships efficiently? (basic)
  • How do you handle feedback from clients, both positive and negative? (medium)
  • Describe a successful client retention strategy that you have implemented in the past. (medium)
  • How do you maintain a positive and professional attitude when dealing with difficult clients? (basic)
  • What steps do you take to ensure that client expectations are aligned with the services/products we offer? (medium)
  • Can you give an example of a time when you had to collaborate with other departments to resolve a client issue? (medium)
  • How do you handle confidential client information and ensure data security and privacy? (basic)
  • Describe a time when you had to meet tight deadlines to address a client request. How did you manage it? (medium)
  • What do you think are the key factors that contribute to long-term client satisfaction? (advanced)
  • How do you handle a situation where a client is asking for something outside the scope of our services/products? (medium)
  • Can you share a successful cross-selling or upselling experience you had with a client? (medium)
  • How do you ensure that all client communication is clear, concise, and professional? (basic)
  • Describe a time when you had to de-escalate a conflict between a client and a team member. How did you handle it? (medium)

Closing Remark

As you explore opportunities in the client satisfaction job market in India, remember to showcase your communication skills, problem-solving abilities, and passion for customer success. Prepare well for interviews by familiarizing yourself with common client satisfaction scenarios and industry best practices. With the right skills and mindset, you can excel in a rewarding career focused on ensuring client happiness and loyalty. Good luck!

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