482 Client Satisfaction Jobs - Page 20

Job Summary: We are looking for a friendly, organized, and customer-focused individual to help us manage and improve relationships with our customers. As a CRM Executive, you will help keep our customer database up-to-date, support customer communication, and assist with loyalty programs and campaigns. Key Responsibilities: Maintain and update customer records in our system. Support communication with customers through email, phone, or SMS. Help run loyalty programs, offers, and feedback campaigns. Work closely with other teams (sales, support, marketing) to improve customer experience. Track basic customer trends and report them to the team. Follow up with customers to ensure satisfaction. Requirements: Good communication and people skills. Basic computer knowledge (email, Excel, etc.). Organized and detail-oriented. Ability to work well with a team. Previous customer service or sales experience is a plus but not required. Nice to Have: Familiarity with any CRM software (like Zoho, HubSpot, or Salesforce) is a bonus. Interest in marketing or customer service.

Roles and Responsibilities Manage customer relationships through effective communication, ensuring high levels of client satisfaction and retention. Develop and implement strategies to improve customer management processes, resulting in increased efficiency and productivity. Collaborate with internal teams to resolve complex issues related to CRM systems, data integrity, and reporting. Analyze sales performance metrics to identify areas for improvement and develop targeted initiatives to drive growth. Provide training and support to team members on CRM best practices, ensuring consistent application across the organization.

Desired Candidate Profile: Candidate should possess at least 4+ years of relevant experience in handling CRM (Post Sales) related responsibilities. Excellent verbal/written communication and convincing skills is must. Should maintain high service quality and professionalism in all customer communications. Job Description : Responsible for handing entire CRM Post sale activities from onboarding to possession Preparation and issue of Allotment Letters, Demand Letters, Reminders and Agreement of sale with due diligence Ensure follow up for customer documents collection and home loan processing Prompt Follow-up with customers for instalments payment due & overdues Prepare MIS reports of payment receivables, outstanding etc Coordinating with Sales team & Accounts Team regularly with regards to payments clearance & customer account reconciliations Respond and resolve all kinds of customer queries and concerns to the complete satisfaction of customers Ensure customers units are handed over to their satisfaction and as per SOP, which includes snagging and de-snagging process

As an Account Director, you will lead multiple brand mandates with a strong focus on creativity, digital strategy, and social relevance. You ll be the strategic partner clients count on and the spark that lights up cross-functional teams. This is a key leadership position for someone who can think like a marketer and feel like a creator. Key Responsibilities Own and lead strategic planning and execution across key client accounts. Drive social-first, creatively compelling campaigns that deliver tangible brand impact. Serve as the primary point of contact for CXOs and senior client stakeholders. Collaborate with creative, content, performance, and media teams to deliver integrated solutions. Translate briefs into breakthrough ideas and ensure their seamless execution. Stay plugged into cultural, social, and digital trends to guide storytelling and platform relevance. Conduct quarterly business reviews, manage performance metrics, and report ROI to clients. Identify growth opportunities through upselling, cross-selling, and value-added initiatives. Mentor and inspire client servicing teams, nurturing a culture of ownership, creativity, and high performance. Maintain high client satisfaction through strategic insight and delivery excellence. What We re Looking For Experience: 10- 12 years in client-facing roles at integrated or digital marketing agencies. Education : Bachelor s degree . You Must Bring: A strong creative and social media sensibility you understand culture, content, and conversions. Deep understanding of both digital and traditional media ecosystems. Strategic thinking with the ability to translate client objectives into compelling campaigns. Leadership, mentoring, and team management experience. Excellent presentation and communication skills. Budget planning, forecasting, and business growth orientation.

As Customer Support Representative one need to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone and email, and ensure that all valid customer concerns are dealt with as soon as possible. Whether its a bug in your product, a billing issue, or just about any problem, a support handler takes ownership and ensures a smooth and optimal experience for the customer. The support rep also works closely with teams from different departments to make sure swift action is taken to get a particular issue sorted. Core Responsibilities Take ownership of the customers problem and be the single point of contact for all inquiries related to progress updates, the troubleshooting procedure, and the expected resolution time Must follow a customer-first attitude and support customers in giving the best possible experience. Once a support ticket is assigned, they need to research all possible ways to troubleshoot it and quickly develop a solution Deal with issues that are highly technical or beyond their scope. For such cases, the support agent needs to communicate with the right internal teams and ensure that they take appropriate action to resolve it Follow up with the customer, find out if the solution worked, and take note of the customers suggestions on what could have improved their experience Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively Responsible for high level of professionalism with clients and working to establish a positive rapport with every client Work with management team to stay updated on product information and be informed of any changes in customer policies. Knowledge, Skills & Competency Requirements Good Verbal & Written Communication Skills Competent technical knowledge Ability to multitask Attention to detail Ability to honor deadlines A proactive approach to support Proficiency in using Microsoft Excel and Word is an added advantage Sound problem-solving skills to find the root cause of customer issues Required Qualification / Certification & Work Experience Bachelors degree in any related field Experience in working on Zoho Desk Minimum of 3 + years of relevant work experience Excellent customer service and organizational skills

Key Responsibilities: Serve as the primary relationship manager for tenants across the industrial and logistics parks. Facilitate seamless onboarding and handover processes, ensuring all legal, operational, and documentation requirements are met. Liaise with internal teams (design, legal, facilities, leasing, finance, project execution) to resolve tenant issues efficiently. Monitor lease terms, key milestones, and ensure timely onboarding, renewals, escalation implementation, and compliance tracking. Address client queries related to infrastructure, operations, fit-out support, service levels, and billing. Support the asset and leasing teams in renewals, expansions, and cross-selling opportunities across the portfolio. Conduct regular site visits and client meetings to proactively assess satisfaction and improvement areas. Maintain accurate client records and interactions in CRM systems and generate periodic engagement reports. Assist in organizing occupier engagement programs, feedback initiatives, and property-specific events. Key Requirements: Graduate in Business, Real Estate, Engineering, Law or related fields; MBA preferred. 3-5 years of experience in client relationship or property management roles, preferably within Industrial & Logistics real estate. Strong understanding of I&L leasing structures, operational frameworks, and client expectations. Proficient in lease documentation processes, customer service tools, and reporting. Excellent interpersonal and communication skills with the ability to manage diverse stakeholders. Preferred Attributes: Exposure to managing Grade-A industrial, warehousing parks or logistics hubs. Working knowledge of CRM systems, lease administration platforms, and MS Office. Problem-solving attitude with a proactive and service-oriented mindset. Willingness to travel locally to site locations and tenant offices. Working knowledge of AutoCAD is an added advantage

Seeking an entrepreneurial, growth-oriented, self-starter to be a key contributor in an award-winning Digital Brand Management Agency. The incumbent will be a master communicator with an equal flair for both creative as well as business communications. Whats on offer - The chance to be part of a young, fun, and growing organization and the opportunity to build expertise in managing large MNC clients. - Be the primary representative of the agency’s engagement with the client and the owner of the client’s marketing success. - Lead the development of client campaign strategy to meet organizational objectives. - Execute campaign plans with a keen eye on detail to meet and exceed defined success metrics. - Liaison and collaborate with asset development teams (Websites, Blogs, Creatives), specialists (social media, PPC, designers, etc.) to ensure smooth functioning of the engagement. - Create periodic reports and dashboards to update all stakeholders on the status of ongoing projects. - In-depth performance analysis to find opportunities for optimization of current strategy and development of the overall business’ digital strategy. - Build capabilities for scale by identifying partners, skills and trends in the digital marketing ecosystem. - Keep abreast with latest trends and innovations to bring in best practices and create inspirational work. Who You Are – Competency - Hands-on technical specialist with a proven track record of designing, building and scaling 360-degree digital campaigns over a minimum work experience of 4 years. - Fluent across platforms and associated tools (on-page and off-page SEO, PPC and all SEM, Keyword analysis, performance content briefs, Social Media Marketing, Email Marketing, Lead Generation and Conversion Rate Optimization tactics and High-performance website development coordination). - Relevant certifications are mandatory. - Abreast of the latest trends in search, marketing automation and digital technology. Culture - Pathologically curious with a deep-rooted desire to learn more, know more and do more. - Positive and Passionate about brands, consumers, technology, and markets. - Invested in personal, professional, and organizational growth; Constantly seeking ways to strengthen the synergies between all three. Who We Are An Award-winning Digital Brand Management agency who love and live all things digital. A dynamic young team with broad range of expertise, ranging from Brand Strategy to Performance Marketing to Design strategy, has come together to build a one-of-a-kind brand development and deployment centre. Uniquely positioned to service mature clients for their digital needs as well as partner with up-and-coming brands to define their digital first brand position, we aim to provide a much needed holistic, medium agnostic and conversion-oriented perspective on what consumers demand today from each and every brand interaction. All things aside, our people come first and building a fun-filled, high performance and enthusiastic team is our primary objective; we believe passion conquers all!