Client Relationship Manager

About the Job

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About the role of Student Success Officer / Client Relationship Manager

We seek a dynamic and motivated Student Success Officer (SSO) to join our team! This role is critical in ensuring student success by monitoring and improving students' performance and scores within assigned cohorts. You will work closely with students, parents, and a team of assistant managers and tutors to create impactful interventions that lead to high student achievement.

Key Responsibilities:

• Track and monitor student performance, with a strong emphasis on enhancing score improvement and ensuring measurable progress.
• Lead and manage Parent Mentor Meetings (PMMs) to plan intervention strategies.
• Responsible for tailoring students' preparation plans based on individual needs and progress, while coordinating effectively with tutors and senior management to ensure optimal outcomes.
• Manage and guide a team of 3-5 assistant managers coordinating students’ preparation strategies.
• Serve as the primary contact for students and parents, providing an exceptional frontline support service.
• Foster positive relationships between students, parents, and the management team, while aligning and strategizing the student's prep.

Key Skills and Competencies:

• Proactive and driven individual with strong enthusiasm, high energy, and a deep passion for fostering educational success and building client relationships- Strong administrative, organizational, and planning skills to ensure smooth operations.
• Excellent verbal and written communication skills, with the ability to interact effectively with staff, students, and parents.
• Experience in managing and mentoring students and internal teams.
• Hands-on knowledge of Google Sheets, WhatsApp, email, and CRM tools.
• Ability to work independently while taking direction from senior management to foster a conducive learning environment.

Ideal Candidate

• Experience: 6 to 10 years of experience in client relationship management.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and build rapport with diverse clients effectively.
• Remote Work Experience: Experience in remote working environments is preferred, demonstrating the ability to thrive in a virtual setting.
• Study Abroad Knowledge: Familiarity with the study abroad industry is a plus, though not mandatory.

Position Details:

• This is a full-time, work-from-home role.
• Preference will be given to candidates with prior leadership or managerial roles in the education industry.
• Remuneration: 7.2 LPA to 10 LPA based on the shortlisting criterias