Client Data Operations Associate – SaaS (APAC Support)

Are you a meticulous, tech-savvy professional with a passion for operational precision and client success? We’re looking for a detail-oriented individual to support one of our premier US-based SaaS clients, Cascade, across the APAC region primarily. This role is not just about resolving issues. It's about owning the accuracy and integrity of the data that powers strategic planning for global enterprises.

What You’ll Do

Process and fulfill client data requests with high attention to detail

• Add, edit, and manage users in the Cascade platform
• Set up correct roles and permissions based on org structures
• Create and modify goals, sub-goals, milestones, and KPIs
• Reflect strategic planning updates across departments and teams
• Display strategic thinking while translating customer data (google docs, PowerPoints, etc) into Cascade’s workspace with accuracy and precision

Manage and resolve incoming support tickets using HubSpot

• Address issues related to login access, user visibility, or goal configuration
• Clarify ambiguous requests by proactively communicating with internal stakeholders

Escalate technical issues or backend bugs to Cascade’s engineering team when required

Update Cascade workspaces based on structured data inputs

• Interpret spreadsheets, templates, and written instructions from client success managers
• Validate updates to ensure strategic alignment and system integrity
• Track every change with internal logs and maintain version history

Maintain data consistency and workspace hygiene

• Prevent duplicate goals or milestones
• Ensure nested structures follow best practices
• Audit recent changes and fix misalignments before clients notice

Support knowledge documentation and internal reporting

• Log frequently asked changes and build checklists to speed up repeat tasks
• Tag tickets accurately for support insights and internal dashboards
• Surface recurring patterns that can inform product or support process improvements

What We Value in You

• High emotional intelligence and clear, professional communication
• Precision in executing tasks, especially where data integrity is critical
• A methodical, organized approach to problem solving
• Proactive and self-driven with a bias for action
• Strong English language skills, both written and verbal
• Familiarity with SaaS platforms and how enterprise teams structure goals
• Comfort working across time zones in a fast-paced remote environment
• Working knowledge of HubSpot Held Desk, Google Sheets, Excel, Powerpoint, and similar tools