Calling Agent – Delhi (3 Month Contract)

About The Job

Key Highlights

• Location: RK Ashram Lounge, Delhi
• Contract: 3 months, target‑driven role
• Shifts: Non‑traditional hours (we operate 24/7)
• Compensation: Fixed compensation
  

About The Role

• Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.
• Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities.
• Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.
• Reporting: Meet daily call‑volume and conversion targets; submit concise daily and weekly performance reports.
• Collaboration: Work hand‑in‑glove with the ground‑ops team to escalate and resolve any on‑trip issues.
• Documentation: Maintain accurate call logs and update customer interaction records in our CRM.
  

About You

• Experience: 0–1 year in tele‑calling, customer support, or backend operations.
• Languages: Fluent in English and Hindi.
• Skills:
• Strong verbal communication and persuasion skills
• Ability to multitask and adapt quickly in a fast‑paced setting
• Comfort working rotating or non‑traditional shifts
• Mindset: Target‑oriented, with a positive attitude toward feedback and continuous improvement.
  

Note:

What We Offer

• Join a young, energetic team that’s reshaping how India travels by bus
• Hands‑on experience in a high‑visibility, metrics‑driven role
• Opportunity to learn Flix’s tech platform and customer‑centric processes
  

Why Join Flix