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Accenture in India
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Banking Operations Analyst

Banking Operations Analyst

Accenture in India

3 - 5 years

0 Lacs

Chennai Tamil Nadu India

Posted:2 days ago| Platform:

Apply

Skills Required

payments strategy consulting technology network power compliance regulations service analyze controls documentation risk communication presentation analysis updating

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Core Banking Operations (incl. Payments) - Retail Banking Card Operations

Designation:

Banking Operations Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards, and providing exceptional customer service To perform role of subject matter expert Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.

What are we looking for?

Written and verbal communication
Ability to understand and analyze customer disputes, gather relevant information, and make informed decisions on dispute outcomes.
Ability to understand business processes to verify controls are effective, mitigate risks, and suggest changes to control descriptions as needed.
Analytically sound to take decisions on controls
Ability to understand Complex Documentation and legal language
Advanced Proficiency required in English Language to create documentation.
Perform assignments/deals/tasks
Attention to details to analyze Gaps in control
Ability to review all written materials
Should be a self-starter, motivated and highly energized individual to compete the complexity of the process
Ability to interact with internal stakeholders to explain the process and present the process
Fraud Risk Management
Minimum 4-7 years of experience in experience in Chargebacks or Disputes handling process.
Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards.
Knowledge of regulations like Banking Secrecy Act, USA Patriot Act, OFAC regulations etc.
Subject Matter Expert
Review for accuracy and provide inputs on quality
Coordinates with onshore team or stakeholder
Analytical Thinking
Communication / Presentation Skills
Multi-tasking / Time Management
Ability to Learn Roles and Responsibilities:
In this role you are required to do analysis and solving of lower-complexity problems
Your day to day interaction is with peers within Accenture before updating supervisors
In this role you may have limited exposure with clients and/or Accenture management
You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
The decisions you make impact your own work and may impact the work of others
You will be an individual contributor as a part of a team, with a focused scope of work
Please note that this role may require you to work in rotational shifts

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Banking Operations Analyst