Banking Delivery Leader - AGM - Hyderabad - GO/JC/511/2025

Job title : Banking Delivery Leader - AGMLocation : Hyderabad

Candidate Expectations

Candidate with minimum 20+ years of relevant experience in banking operations. At least 10+ years of experience in running a large Retail Banking OperationsManaged a Team size of 200+ FTEsRetail Banking domain expertise across Banking, Cards & Consumer Lending operations(expertise in any one is required)Candidate would be expected to have strong people management skills, business acumen & possessOperations BackgroundEffective client interaction, good communication & presentation skills - Ability to liaison with senior ManagementProcess Driven and has an eye for detailSelf-motivated, willingness to take on challenges and adaptable to changeUnderstand Business Needs: costs, resource planning, Billing, Transformation etc.

Problem-solving, Analytical And Networking Skills Across Various Functions

Strategic thinking and planning QualificationsProvide leadership, direction, and guidance to a team Operations TeamDevelop and implement strategies to optimize operational processes and improve efficiency.Collaborate with clients to understand their business needs and requirements, and proactively identify opportunities for service enhancement and expansion.Conduct regular audits and assessments to identify compliance gaps and areas of operational risk.Work closely with internal stakeholders, such as legal, compliance, and risk management teams, to address issues and implement solutions.Optimize resource allocation based on workload forecasts, client requirements, and staffing availability.Participate in hiring and provide capacity planning/hiring feedback and forecasting Coordinate with HR to recruit, onboard, and train new team members as needed.Contribute to the development of the overall business strategy and objectives.Develop and execute operational plans aligned with the organization's strategic goals and objectives.Monitor industry trends and market dynamics to identify opportunities for business growth and expansion.

Skills Required

RoleBanking Delivery Leader - AGM - HyderabadIndustry TypeITES/BPO/KPOFunctional AreaITES/BPO/Customer ServiceRequired EducationEmployment TypeFull Time, PermanentKey Skills

• BANKING
• BANKING OPERATIONS
• RETAIL BANKING OPERATIONS
  

Other Information
Job CodeGO/JC/511/2025Recruiter NameMarilakshmi S