Job
Description
About the Role:
Grade Level (for internal use):
07The Team:Client Support is a global team based in Mumbai, Ahmedabad and New York that provides support to investment professionals on the Visible Alpha platform.Team members gain in-depth industry knowledge, read research reports and models, and develop technical skills. In addition, they work with different teams within the organization across various functional areas such as Sales, Success, Technology, and Content. We value excellence in our work, open communication, and effective collaborationResponsibilities and ImpactServe as an integral member of our global Commercial team by providing client support throughout the client lifecycle, beginning with the onboarding process. Become a domain, product, and workflow expert allowing you to manage issues around data and application logic that require deep investigation. Communicate effectively and professionally with internal and externalstakeholders to promptly resolve questions and issues across all Visible Alphaproducts. Escalate product, technical, and data issues to relevant departments withsufficient information on time Create and maintain documents to track internal processes. Provide ongoing feedback to Product and Development teams to help buildscalable solutions for clients.What Were Looking For:Basic Required Qualifications1-2 years of industry experience in a SaaS environment. Passion for client service domain. Understanding of Global Financial Markets and companys financial statements. Bachelors degree in Business, Finance, Economics, Accounting, or Engineering is highly preferred. Excellent interpersonal and communication (written and verbal) skills with theability to communicate successfully across multiple audiences. Strong analytical and troubleshooting skills you are passionate about problem solving and can think critically, multi-task, and succeed in high-pressureenvironmentsAdditional Preferred QualificationsMaster's Degree in Business or Finance is preferred. A good team player with the ability to work on their initiative.About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence .
Whats In It For
You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of
discovery to our work, and collaborate in close
partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Health & WellnessHealth care coverage designed for the mind and body.
Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills.
Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.Recruitment Fraud Alert
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
