Associate, Branch Manager, Consumer Banking Group

Business Function

Responsibilities

• Generate sales through assets, liability and other banking products as well as TPP
• Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any
• Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
• Reduce customer dormancy and customer attrition
• Ensure branch target achievement through effective upselling and cross selling
• Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively
• Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
• Address customer queries and grievances escalated by the branch personnel in a timely manner
• Ensure Lead sharing with respective Business like IBG for Assets etc
• Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
• Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit
• Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets
• Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
• Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team member
  

Requirements

• 6-8 years in handling Branch of a reputed Bank
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients
• Responsible
• Ability to meet deadlines
• Knowledge about internal/external regulations
• Effective communication between self and superior
• Inter-personal skills & team player
• Display of RED Attitude (Reliable, Easy to deal with & Dependable)
  

Apply Now

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements
  

Primary Location

Job

Schedule

Job Type

Job Posting