Assistant Retail Store Manager

Job Description

Job Title: Assistant Store Manager Location: Thane/Mumbai Reports to: Store Manager / Area Manager Industry: Pet Care & Retail (Omni-Channel) Experience Required: 2–4 years in retail or customer-facing roles Key Responsibilities: Sales & Customer Experience: Assist in driving store sales targets through customer-centric service. Ensure exceptional in-store experience by understanding customer needs and providing relevant product recommendations. Store Operations: Manage daily store operations including staff scheduling, inventory handling, stock replenishment, and adherence to SOPs. Ensure visual merchandising aligns with brand guidelines. Team Management: Supervise, train, and motivate the store team to achieve performance KPIs. Step in for the Store Manager when needed. Customer Engagement: Address customer queries, complaints, and feedback promptly and professionally. Build customer relationships and loyalty through CRM tools and follow-ups. Reporting & Analysis: Support in preparing daily sales reports, footfall analysis, and tracking fast- and slow-moving products. Provide inputs to optimize store layout and product placements. Compliance & Hygiene: Ensure adherence to grooming standards, safety policies, and hygiene protocols for both staff and the pet-friendly environment. Desired Skills & Qualifications: Graduate degree preferred (any discipline) Retail sales, team supervision, and POS systems proficiency Strong communication and interpersonal skills Passion for pets and pet wellness a strong plus Location: Thane/Borivali/Navi Mumbai/Borivali/Oshiwara Show more Show less