Assistant Manager - Sales & Marketing

Roles and Responsibilities:

Sales and Customer Acquisition:

• To increase client database as much as possible
• To add immediate volume and revenue with the experience he has gained
• To sell all products like import LCL, FCL & Export LCL, FCL etc. if advised
• To focus more on trade lane developments with the support of the team
• Monitor and follow up on the sales calls made and ensure the business is generated from the same
• Ensuring proper service levels is rendered to the existing clients to have their continuous
• support
• Make the best use of securing business from the new clients through sales calls
• Prepare daily call report & update in the CRM package
• Prepare monthly sales planning projection to achieve the goals
• To review monthly performance as per the sales plan and prepare and submit a report in the structured format
• Monitor market information about competitors
• Keeping close check on outstanding statements & ensure collections on time
• Ensuring proper commitment is gained from the client in terms of credit
• Keeping the outstanding below 60 days as per the policy of the company
• Negotiate better ocean freight from agents/Liners Client Management:
• Develop and nurture professional and personal relationships with key resource and touch points across assigned client base: engagement to facilitate and ensure client
• satisfaction, business retention and opportunity development
• Via client engagement tactics consistently strive to create top-of-mind awareness and identity for the CFS
• Maintain excellent customer relationship and provide customer service support including customer feedback on services etc.
• finalize commercials and conclude the business
• Visit each assigned client at a frequency determined by and consistent with business value and potential
• Formally and immediately notify each client of any developments, circumstances or incidences likely to impact their business
• Apply commercial judgment to identify and convert cross-selling opportunities
• Ensure client rebate is as per stipulated guidelines by the CFS management
• Implement and monitor CRM program for respective clients