513 Workforce Planning Jobs - Page 11

Workforce Operations Analyst I at NUKG Business Solutions - Hyderabad, Telangana NUKG ( www.nukg.com ) is a Business, Process & Technology consulting company with niche expertise in the area of US Benefits Administration and Data Management. NUKG's headquarters are based in NJ, USA and the Global Delivery Center is based in Hyderabad, India. JOB SUMMARY The Workforce Operations Analyst I will be responsible for monitoring the intraday workforce process to optimize service level performance and resource utilization. The analyst will seek and identify opportunities for offering real time insight, reporting and management of resources to best meet required SLAs, while also maintaining relationships with Service Center, BPSS, Client Operations Teams and Client Admin Teams. ESSENTIAL DUTIES AND RESPONSIBILITIES • Monitors appropriate staffing allocation and availability of Service Center staff in order to achieve service level objectives • Monitors teams to ensure optimal staffing levels and partners with the Team Manager and WFM team to ensure adequate staffing is maintained • Helps execute volume contingency action plans as deemed necessary and appropriate • Assists in running reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals • Participates in real-time discussions with necessary stakeholders • Processes daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests • Ensures that all reports originating from the department are accurate and reliable • Assists with the integration and implementation of new Service Center technologies • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position NONESSENTIAL DUTIES AND RESPONSIBILITIES • Workforce Operations Analyst I may be required to step in to assist with troubleshooting CSR technical issues when the need arises. REQUIRED SKILLS AND ABILITIES • Must demonstrate a strong customer service focus with previous inbound call center experience preferred • Must be available to work an 8 hour shift anytime between 5:30pm 8:30am IST, Monday through Friday • Self-starter with excellent organizational and time management skills • Excellent listening and probing skills • Effective verbal and written communication skills Strong attention to detail and accuracy • Excellent attendance and punctuality are essential • Ability to be flexible and work under pressure to meet strict deadlines in a team environment • Strong interpersonal skills suitable for interacting with various departments • Excellent problem-solving and analytical skills; proven ability to research, follow up, and resolve complex issues • Ability to manage multiple projects • Ability to carry out assigned projects to their completion; ability to establish and maintain effective working relationships with co-workers, customers, and vendors; ability to maintain confidential and sensitive information; ability to understand and follow instructions • Intermediate proficiency with MS Excel and other call delivery technology preferred KNOWLEDGE, EXPERIENCE AND/OR EDUCATION • Associates degree or higher education preferred but not required o In lieu of Associates degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field o Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered • 1-3 years experience preferred; in a call center setting preferred • 1-2 years Workforce Management experience preferred

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. In this role, you will represent the Workforce Management (WFM) team during migrations for the OMNI channel implementation project, providing comprehensive WFM expertise and oversight. A thorough understanding of current real-time call delivery, scheduling practices, and capacity planning concepts is essential to replicate workforce requirements within a modern cloud-based solution. Your focus will be on ensuring that we achieve the desired business outcomes in the most efficient and straightforward manner. You will collaborate with Workforce Management partners and site leaders to ensure adequate staffing, contingency planning, and workflow monitoring throughout the migration process. Your responsibilities will include partnering with the WFM teams to communicate migration updates, participate in end-to-end testing, and be the migration resource for multiple areas of business while migrations are on-going. You will maintain and execute on the Enterprise Workforce Organizations (EWO) vision of Creating and adapting our enterprise workforce ecosystem through innovative and tailored solutions, fostering a culture of accountability, and driving operational success in a rapidly evolving global healthcare landscape. Primary Responsibilities: Partner with the OMNI project teams to define future state requirements and real time best practices for the call centers Partner with the WFM team to discuss rollout plans and gather risks that need to be shared back to the project team Partner with call routing to test and ensure future state is working as designed Partner to ensure the NOC/OCC have the ability to allocate call volumes Represent and be the liaison for the project team on behalf of WFM Utilize call center tools to provide recommendations for future state Ensure that system is appropriately set up to ensure WFM can effectively manage real-time inbound call traffic across multiple contact center locations to help ensure that service levels are met Gain an understanding of the technical and business solutions being offered and present them to leadership Provide training to WFM on policies, procedures, and best practices from Genesys to Amazon Connect Share feedback from WFM back to the project team Drive innovation and process improvement within Workforce Management Perform ad hoc reporting and analysis as needed to improve overall performance of the call center, and enable solid understanding of the business Complete other duties as assigned for OMNI or WFM as assigned Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 5+ years of WFM contact center experience 5+ years of process improvement, workflow, benchmarking and/or evaluation processes 5+ years of operational and/or procedural aspects of a call center 5+ years of working closely within a team environment Experience working with and influencing cross-functional team Preferred Qualifications: Experience with call routing, IVRs, PBXs, ACDs, Genesys or CXone, CMS modifications and vendor scripting Project Management experience Tableau or reporting creation experience Experience with workforce planning concepts Experience with call center capacity planning and staffing models At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #njp

Primary Responsibilities: Partner with WFM and IT, putting customer experience at the forefront when managing through challenges. Know your tools. Build a Trusted Advisor Relationship Work independently and have a strong business ownership, while serving as a resource to others Work intakes, chats, and emails as prescribed with expected turnaround times Take specific actions to collaborate and build trusting relationships with business partners and those we serve Be a Trusted Advisor to WFM, team members and management as needed, as well as being a resource to all Business Partners A trusted advisor is someone who has exceptional, targeted knowledge in a particular industry; one you can expect to provide unbiased advice Enable data-driven decisions that establish the WFM Tool team as a trusted advisor Plan and facilitate effective meetings, providing clear communication of tasks at hand and appropriate follow up to keep channels of communication open across stake holders Adjust meetings as necessary to fit within the business schedule Provide an agenda, as well as notes with appropriate action items after each meeting Collaborate with all WFM functions to support WFM Tool unification efforts and streamlining services provided Work with business partners to understand their general processes and workflow, using shadowing as an opportunity to strengthen our products and services Perform ad hoc analysis to identify trends, patterns, and opportunities to improve overall tool performance Support business areas during reported system outage and latency Educate WFM supervisors, managers, and directors on the WFM tools to help them gain an understanding and appreciation of the tools and how they can be used to more effectively help their team members become as successful and efficient as possible Assist WFM in preparing talking points for remediation plans on misses and action plans for remediation of issues Take the initiative on projects, committees, and special requests Deliver Quality the first time, every time Eliminate mistakes, increase credibility, reduce rework, maintain our Brand, Live our Cultural values Rigor, Discipline and Consistency in our daily to weekly support of our operational teams, ensuring deadlines are met and commitments are honored, while supporting an overall accuracy of work Escalate issues when impacting WFM teams Engage in productive discussions with WFM regarding the analysis of data for their respective teams Drive best practices using WFM tools Mentoring within WFM tips and tricks, knowledge share, best practices Demonstrate innovation and improve process Offer creative solutions to improve processes Develop solutions to improve the execution of WFM Tool team support to WFM Operations and drive departmental initiatives Demonstrate an innovative mindset Seek innovative ways to streamline and increase efficiencies in our overall processes Identify ways to simplify processes/reporting/communication/tools/products so it is most effective Seek automation opportunities Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 2+ years of workforce management, planning, forecasting or related application teams 2+ years of experience using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions 2+ years of experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution 1+ years of experience working with scheduling applications, specifically IEX (NICE WFM) Experience communicating with, and presenting to, VPs and Directors to provide performance status and recommendations as well as collaborate for solutions Excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions, and opportunities Intermediate level proficiency in MS Word and MS PowerPoint Adaptable and able to quickly move with change while maintaining a positive attitude Ability to work a flexible schedule as needed for infrequent occasions, including early hours, weekends, and holidays but with core hours falling between 7am-5pm CST Preferred Qualification: Experience in six sigma/process improvement, or project management. Experience leading medium-sized projects. Experience working with Intradiem Experience working with SharePoint Experience in Tableau or SQL Experience using MS Visio for process flows/mapping. Experience in the healthcare industry with products and services At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

The Workforce Planning Analyst is responsible for analyzing workforce data to forecast staffing needs and develop strategic workforce plans. This role involves using data analysis tools to identify trends and provide actionable insights. Primary Responsibilities: Scope of Support: Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role Data Analysis: Analyze workforce data to identify trends and forecast staffing needs Model Development: Develop and maintain workforce planning models and tools Collaboration: Work with Finance, Training and departmental leaders to understand staffing requirements Reporting: Prepare and present workforce analysis reports to management Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Proven ability to use statistical analysis and forecasting methods Proven ability to ensure data-driven decision-making Proven ability to support short and long term operational / strategic business activities through analysis Proven ability to maintain up-to-date knowledge of workforce planning tools and techniques Proven ability to communicate findings effectively to stakeholders. Present analysis and interpretation for operational and business review and planning Proven ability to review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time Proven ability to be part of the annual budgeting exercise with the finance and business Proven ability to adhere to company policies and industry regulations. Promotes ethical practices, manages compliance risks, and fosters a culture of integrity and accountability within the organization. Maintain confidentiality and handle sensitive information with care At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. # njp

Role & responsibilities HR Strategy & Leadership Build the HR framework from the ground up, aligned with business and plant operational goals. Drive HR planning for ramp-up phase: hiring, onboarding, policy formulation, and infrastructure setup. Act as a trusted advisor to senior leadership on talent, people practices, and organizational development. Talent Acquisition & Workforce Planning Lead end-to-end recruitment for plant and corporate roles; ensure timely ramp-up of skilled and unskilled manpower. Liaise with technical institutes and local employment agencies for pipeline creation. Learning & Development Design and implement robust training plans , especially for first-line supervisors, operators, and engineers. Partner with functional heads to build capability and promote career development frameworks. Employee Engagement & Culture Building Champion a positive work culture , inclusivity, and employee involvement. Initiate and drive engagement activities, open forums, reward programs, and grievance redressal. Performance & Compensation Develop performance management systems tailored to plant and HO setups. Lead compensation benchmarking and manage payroll in collaboration with finance. Industrial Relations & Statutory Compliance Candidate Profile: Education: MBA/PGDM in HR or IR (full-time preferred) Experience: 15 -20 years of HR experience with at least 8 years in a manufacturing setup Experience in greenfield/plant HR setup is a strong advantage Proven ability to drive training, culture, and engagement initiatives at scale Knowledge of labor laws, contractor management, and compliance

Project Management: Manage and coordinate HR projects, initiatives, and programs.Track project progress, identify risks, and implement mitigation strategies.Develop and maintain project plans & timelinesFacilitate effective communication and collaboration among project stakeholders. Data Analysis and Insights: Prepare regular and ad-hoc reports on HR metrics and performance.Data management: data screening, tracking, ensuring quality of data maintained is accurateCollecting and interpreting data, analyzing results, Publishing & analyzing dashboards on key people metricsIdentify trends, patterns, and insights to inform data-driven decision-making.Develop and maintain HR dashboards and reports to track key metrics.Provide actionable insights to HR leadership to optimize workforce planning and strategy.Preparing of monthly/quarterly dashboard and presentation for Business Reviews (local and global) Process Improvement: Identify opportunities to streamline HR processes and improve efficiency. HR ISO Audit Management: Manage end-to-end HR ISO audits, including planning, execution, and reporting.Coordinate with internal teams from Business and HR to ensure smooth audit processes.Ensure compliance with ISO standards and regulations. MBA-HR

We are seeking an experienced and strategic Head of Human Resources (HR) to lead the HR function across all our institutions, ensuring excellence in talent management, employee engagement, compliance, and organizational growth. Role Overview: The Head of HR will be responsible for developing and implementing HR strategies that align with the institutions goals. This role requires a proactive leader who can oversee HR operations, drive cultural transformation, and ensure an engaging and compliant work environment across all campuses. Key Responsibilities: 1. HR Strategy & Organizational Development Develop and execute HR strategies aligned with the institutions vision and long-term objectives. Establish policies and procedures to enhance operational efficiency, employee engagement, and institutional growth. Act as a key advisor to the leadership team on all HR-related matters. 2. Talent Acquisition & Workforce Planning Oversee faculty, administrative, and support staff recruitment across multiple institutions. Collaborate with academic and administrative leadership to assess workforce needs and ensure optimal staffing. Build a strong employer brand to attract and retain top talent. 3. Employee Engagement & Workplace Culture Foster a positive, inclusive, and high-performance work environment. Develop employee engagement initiatives, including mentorship programs and well-being activities. Act as the primary point of contact for employee grievances, ensuring fair and transparent resolution. 4. Performance Management & Professional Development Implement structured performance appraisal systems, goal setting, and feedback mechanisms. Design and oversee faculty and staff training programs to promote skill development and career progression. Support leadership development initiatives to cultivate future institutional leaders. 5. HR Compliance & Policy Implementation Ensure compliance with labor laws, educational regulations, and institutional HR policies. Oversee payroll, employee benefits, and statutory requirements. Maintain accurate HR records, ensuring confidentiality and data security. 6. Diversity, Equity & Inclusion (DEI) Champion diversity and inclusion initiatives across all institutions. Promote equal opportunities and create a supportive workplace culture. 7. HR Technology & Data Management Implement HR technology solutions for efficient HR operations. Monitor HR analytics, including employee retention, satisfaction, and productivity metrics, to drive data-driven decision-making. Required Qualifications & Skills: Masters degree in Human Resources, Business Administration, or a related field. 12+ years of HR experience, with at least 5 years in a leadership role within educational institutions or corporate HR. Strong knowledge of Indian labor laws, employee relations, and HR best practices. Proven experience in strategic HR leadership, talent acquisition, and organizational development. Excellent interpersonal, communication, and leadership skills. Ability to manage conflicts, drive change, and foster a collaborative work culture. Experience in handling sensitive employee matters with professionalism and discretion.

Responsibilities : Develop and oversee the recruitment process. Ensure candidate documentation is collected and recorded/filed. Compensation and Benefits Coordinate with Finance Manager in the preparation of monthly Payroll. Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints. Ensure smooth running of all administrative functions in the country office. Training, Development and Performance Maintenance Coach, counsel, and discipline employees. Investigate employee relations issues and work to ensure human resources-related decisions are consistent and fair. Qualifications : 4+ years of relevant experience in administrative and human resource management, with a demonstrated ability to work independently and handle multiple tasks simultaneously Excellent communication, interpersonal, and organizational skills Strong proficiency in Microsoft Office Suite and other office management software Experience in handling employee grievances, performance management, compensation, and benefits administration Knowledge of employment laws, regulations, and policies Experience with vendor management and government/regulator liaison Demonstrated ability to work collaboratively and cross-functionally with multiple teams Excellent leadership and people management skills

About the role: As an Editorial Operations Manager, you will be responsible for: Overseeing freelancer budget spend, producing a spend trend analysis to anticipate unplanned costs and working closely with Global Managers to flag concerns and identify solutions. Conducting a 3rd party agency contract review, including document and data collection, review of required contract language, shepherding through 3rd party contract updates where necessary and creating a database to house these. Overseeing CEST compliance for non RSR workers and develop plan for same every six months. Supporting workforce planning activities by assigning an FTE equivalent for each freelancer by Country and Freelancer that can be used in future SWP analyses. Completing an equipment form usage audit, working with Global Managers to ensure documentation is in place and records are maintained. Identifying and helping our wider team prioritize freelancer onboarding efficiencies. Escalating and overseeing freelancer payment resolution issues. Supporting contract cleanup initiative efforts. Assisting in conducting freelancer country reviews (payment sources, contracts, risk) Taking ownership of non-AP vetting tool access (Third Party Risk Management / including coordination with Finance and coordinating user training. Proactively work with corporate secretariats to validate and keep current our LE signatory list referenced on a daily basis for contract creation. Assisting with various Power BI reporting, contract creation tool programming and on demand advanced analytics. About You: To be an Editorial Operations Manager, you will likely have: Excellent organizational skills and experience in office administration and people management and problem solving. At least 5+ Years of experience Advanced excel, experience with Power BI reporting and a willingness to embrace new technologies, including AI. Fluent written and spoken English; a second global language would be advantageous. Experience of working in a large international company or media organisation. An ability and desire to work with a team across languages and geographies. The ability to work under pressure and with great flexibility. Goal-oriented to meet the set objectives and goals. Should be flexible to work in UK Shift( 12 PM- 9 PM IST)

Hello All, We are looking WFM Candidates For Gurugram Location Experience - 8+ years CTC - upto 11 LPA Location - Gurugram& Noida Job Mode - Hybrid If any Interested Kindly call me on 9820389632 Or share me your updated CV on vinoda@phebushr.com

Position: Manager-Plant HR Business Partner (Leading MNC Manufacturing Co) Role: - Create a conducive work environment in the Businesses by effectively facilitating and implementing the HR practices, policies and processes - Understand the Business and its nuances in order to engage and partner closely with the business to evolve and drive HR programs and initiatives aligned with the business requirements. - Manage entire employee life cycle for employees at the Plant - including Manpower Planning, TA, manager onboarding, annual performance review, Empoyee Engagement, Rewards & Recognition, L&D initiatives, exit management - Ensure effective Communication to employees through local and company level initiatives - Ensure that information is available for Company level communication as per the organizational requirements - Be an employee champion to understand and address employee issues, requests; ensure initiatives aimed at encouraging employee involvement and engagement - Drive business linked HR enhancement initiatives / projects Requirements: - MBA (HR) - 8 -10 years of relevant experience in an HR Business Partner role - Experience in TA - Well versed with HR MIS - Knowledge of employment laws, ISO and OSHAS - Good understanding of HR Processes & Policies - High level of customer and result orientation - Good Communication Verbal & Written Location: Bangalore/ Mumbai This position is for a Client of Vertex Corporate Services which is a Leading MNC Manufacturing Company

• Managing all HR/ER Generalist activities at Factory & HO • Labour Welfare • HR Policies, Performance Management • Lead HR Operations • Drive engagement activities • Payroll data, Salaries & Bonus calculations incl PF ESIC • Regular Reporting & MIS Required Candidate profile - MBA / PG - 7 to 15 years in HR - MUST Have exp in working in a Plant/Factory - Good exp as an HR Generalist / HR Operations - Exp on Labour Laws, Appraisal, Policies - Good communication & attitude Perks and benefits Great opportunity to enter a growing organization

Team Lead IT Recruitment - Procain Consulting & Services Team Lead IT Recruitment Team Lead IT Recruitment Job Summary: We are seeking an experienced and dynamic Team Lead IT Recruitment to oversee and manage the end-to-end IT hiring process. The ideal candidate will be responsible for strategizing, leading, and executing recruitment operations, ensuring that top IT talent is sourced, engaged, and onboarded efficiently. This role requires strong leadership skills, deep knowledge of IT recruitment, and the ability to build and maintain strong relationships with stakeholders. Key Responsibilities: Leadership & Strategy: Lead and mentor a team of IT recruiters, providing guidance, support, and performance management. Develop and implement recruitment strategies to attract top IT talent. Talent Acquisition: Oversee the full recruitment lifecycle, including sourcing, screening, interviewing, negotiating offers, and onboarding candidates for IT roles. Stakeholder Management: Collaborate with hiring managers and senior leadership to understand talent requirements and workforce planning. Process Optimization: Streamline and improve recruitment processes to enhance efficiency, candidate experience, and time-to-hire. Sourcing & Networking: Utilize various sourcing techniques, including job portals, social media, employee referrals, and networking events, to build a strong talent pipeline. Market Intelligence: Stay updated on industry trends, salary benchmarks, and emerging technologies to enhance recruitment strategies. ATS & Reporting: Manage applicant tracking systems (ATS) and recruitment data analytics to track hiring metrics and optimize decision-making. Compliance & Employer Branding: Ensure compliance with labour laws, company policies, and promote employer branding initiatives to attract top IT talent. Requirements: Strong knowledge of IT technologies and trends, excellent communication and negotiation skills, and the ability to handle high-volume hiring. Tools: Proficiency in ATS, LinkedIn Recruiter, and other hiring platforms. Attributes : Leadership, strategic thinking, problem-solving, and ability to work in a fast-paced environment. Note: As our office is relocating to Hoodi, it will be the new work location. Therefore, we are looking for candidates who are residing within 8 km radius from Hoodi. . Dependable partner for all your Information Security and IT Infrastructure Management Services requirement. Address No. 12, Earthen Phoenix, Sanjeevappa Layout, 10th E cross, Nagavarapalya Main Road, C.V.Raman Nagar, Bengaluru 56 00 93

SkyLan IT is a dynamic and fast-growing company, leading the way in GIS, software development, and digital marketing. We re looking for a passionate and driven HR Executive / Manager to join our team and take charge of core HR functions, from recruitment to employee engagement and beyond. Key Responsibilities Lead end-to-end recruitment and onboarding processes Maintain and update employee records and HR documentation Oversee attendance, leave management, and payroll coordination Plan and execute training programs, team-building activities, and performance reviews Develop and implement HR policies and ensure compliance Address employee concerns and foster a positive workplace culture Collaborate with department heads for strategic workforce planning Conduct exit interviews and manage offboarding processes What We re Looking For 1-3 years of relevant HR experience Bachelors or Master s degree in HR, Business Administration, or a related field Excellent communication, leadership, and organizational abilities High level of discretion and a people-first approach Proficient in MS Office; experience with HR software is a plus Energetic, proactive, and adaptable in a fast-paced environment Why Join SkyLan IT Work in a collaborative and innovation-driven environment Opportunity to grow with a forward-thinking company Be a key contributor to shaping our company culture

Job Title People Reporting SME Job Description Job title: People Reporting SME Your role: As People Reporting SME you will ensure valuable people insights are delivered towards global stakeholders across Philips. The role requires great analytical skills, stakeholder & consulting skills, data visualization skills and advanced Workday Reporting skills. Job Responsibilities: Responsible for delivering people insights via standardized dashboards, reports and on demand people insights queries. Tackles a wide range of moderate problems, evaluates identifiable factors during data review, engages in detailed analysis to assess and address diverse challenges effectively and ensures informed decision-making. Performs advanced data analysis and detailed reports specifically designed to meet the strategic requirements of the People Function, ensuring insights are actionable and align with business objectives Conduct data analyses and reporting through available People systems to better inform, track, and improve People planning and decision-making. Collaborate with stakeholders to determine impactful measures to inform, deliver and implement solid People Reporting capabilities Contribute to strategic projects to strengthen People insights and considerations. Determine and continuously improve best practices in People Reporting, with a critical focus on Core HR Data (Workday), Workforce planning (Workday Adaptive) and Learning (CSOD). Design and deliver clear frequent workforce reports, insights, analysis and presentations to relevant stakeholders, either pro-actively or based on request Youre the right fit if: Workday reporting experience is must Advanced, Matrix & Composite Reports Workday Adaptive PRISM Creation / Management Dashboards / Discovery Boards Calculated Fields Report Integrations Reporting track record - HR Reports & Analytics Functional knowledge of HR processes is a must Passionate about working with HR data Ability to collect, link and interpret data, create executive summaries, deliver business insights and suggest quantifiable improvements in processes and consumer satisfaction. Ability to translate data into business insights through strong analytical and conceptual skills Excellent consulting skills, ability to engage with various stakeholders providing strategic, tactical and operational insights based recommendations Excellent project management skills, including the ability to work on several projects simultaneously by setting the right priorities Excellent presentation, and communication skills - both verbal and written, fluent English (speaking and writing skills) Capability to visually represent conclusions and the ability to tell the story behind the numbers Results and customer oriented, organized, and able to prioritize Continuous improvement mindset Able to work independently and as part of a team Minimum required Education: Bachelors/ Masters Degree in Human Resources (HR), Organizational Development, Digital Transformation, Data Analysis and Visualization or equivalent. Required Experience: 7+ years of experience with Workday reporting, data Analysis and Reporting.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Description American Express is a leading global payments, network, and travel company, backed by one of the worlds most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you will learn and grow as we help you create a career journey that is unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you will be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we will do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. The GCS Client Onboarding, APAC organization is responsible for end-to-end payment solution implementation through the Client Onboarding Journey. The incumbent in this role will be responsible for leading a team of highly skilled implementation managers dedicated to delivering high quality, client centric support to new and existing multinational clients. In addition, the incumbent will work cross functionally to manage strategic projects focused on the evolution and transformation of the Global Client Onboarding Program geared toward enhancing the client experience during Global implementations. In addition, also responsible for scorecard reporting and implementation analytics for Commercial Onboarding Services (COS) Job Responsibilities Lead a team of individual contributors and people leaders, and support coaching, training and development Manage the APAC and global implementation pipeline with appropriate forecasting, workforce planning, issue & stakeholder management Develop effective reporting and portfolio communication strategy for stakeholders at all levels across various regions, countries and segments Hold teams accountable to critical landmarks, creative problem solving with the broader COS team on identified issues in strategy deployment, and in turn reallocating team focus based on shifting priorities Lead the strategy, execution, and continuous improvement of the APAC/Global Onboarding Program by maintaining and evolving the services delivery roadmap and point of next proposals o Stabilization: Implement short term changes, from a process and technology perspective, to proactively prevent issues from arising and to ensure operational stability o Modernization: Work with Partners to develop the long-term target state platform and capabilities to support ongoing initiatives related to modernization of onboarding journey o Transformation: Transform how we support the commercial client onboarding journey o Collaborate effectively with key partners o Partner across various teams (i.e. Sales, Account Development, Product, Compliance etc.) to identify, realize and implement process and product improvements per client and stakeholder feedback o Effectively collaborate with internal and external stakeholders to structure project leadership and workstreams and ensure execution of agreed upon plans o Partner closely with Compliance, OE, and Risk to ensure operations adhere to controls and company standards of operational excellence o Partner closely with Field and Sales teams to drive commercial enablement Required Skills/Qualifications: Prior experience in commercial business, operations, analytics, and project management roles (Prior GCS experience is highly preferred) Experience leading teams in a fast paced, highly matrixed and global environment Proven leadership skills, with a record in engaging and developing colleagues/teams Excellent project management skills with a record of successfully delivering results on complex, large-scale, cross- functional initiatives Ability to build compelling project and strategy presentations to deliver a message effectively and succinctly Proven record of successfully leading large scale complex multi-stakeholder transformation initiatives. Experience of working on capabilities and solutions to transform client experience would be an added advantage Strong analytical rigor, complex problem solving and critical thinking abilities Ability to multi-task and prioritize within changing business needs, navigating both planned and urgent needs while working independently Strong cross functional collaboration with the ability to influence without authority Customer centric with the ability to manage a demanding internal and external range of stakeholders Strong communication skills (verbal, written) with experience presenting to executive audiences Knowledge of the Global GCS product suite Ability to work across multiple time zones Bachelor s Degree required, MBA or other advanced professional degree highly preferred

[{"Salary":null , "Remote_Job":false , "Posting_Title":"Manager - HR" , "Is_Locked":false , "City":"New Delhi" , "Industry":"Training" , "Job_Description":" - Develop andimplement HR policies and procedures in alignment with organizational goals andlegal requirements. - Oversee and deliver onboarding and orientation programs for new hires,ensuring a smooth integration into the company. - Handle employee relations, addressing concerns, conflicts, and providingguidance to maintain a positive work environment. - Administer performance management systems, including evaluations, feedback,and development plans. - Manage compensation and benefits programs, staying informed about industrystandards and making recommendations for adjustments. - Stay updated on employment laws and regulations, ensuring compliance andmitigating legal risks. - Conduct employee training sessions on HR policies, diversity and inclusion,and other relevant topics. - Implement and manage employee engagement initiatives to enhance workplacesatisfaction and retention. - Collaborate with management to address workforce planning and talentdevelopment needs. - Develop and deliver training programs, including onboarding, job-specificskills, and professional development. - Assess training needs through employee feedback, performance reviews, andskill gap analyses. - Provide one-on-one coaching and support to employees seeking additionaltraining or skill development. - Stay informed about industry trends, best practices, and new training methodsto enhance program relevance. - Foster a culture of continuous learning and professional development withinthe organization. Requirements - Master\u2019s degree in HumanResources, Business Administration, or a related field - Minimum 5 years\u2019 proven experience as an HR manager or in a similar HR role. - Knowledge of employment laws and regulations. - Previous experience in implementing performance management systems. - Capability to provide constructive feedback and support employee development. - Strong presentation and facilitation skills for delivering engaging andeffective training sessions. - Ability to adapt to different audiences and learning preferences.

Should be able to manage a large team and responsible to deliver client mandated KPI that include TAT and accuracy. People Management, Workforce planning, Shrinkage / Absenteeism management, Attrition management, People development. Compliance to internal and external Audit requirement. Ensure timely update of incentive and NSA.Data analysis, client managementEffective communication. Should be able handle high pressure operations team. Qualifications Graduate Job Location

About the Role: Grade Level (for internal use): 09 S&P Global Ratings The Role: Vendor Operations Administrator The Team S&P Global Ratings is the worlds leading provider of independent credit ratings. Our ratings are essential to driving growth, providing transparency and helping educate market participants so they can make decisions with confidence. We have more than 1 million credit ratings outstanding on government, corporate, financial sector and structured finance entities and securities. We offer an independent view of the market built on a unique combination of broad perspective and local insight. We provide our opinions and research about relative credit risk; market participants gain independent information to help support the growth of transparent, liquid debt markets worldwide. The Impact: As a Vendor Operations Administrator , you will make a key contribution in managing day-to-day vendor operations across Ratings technology. Your challenge will be collaborating with Ratings Technology internal stake holders & vendors and resolve day-to-day operational issues without having impact on the business. Also, you are accountable for onboarding, offboarding vendor employees, managing operational trackers and providing transparent, proactive communicating with all stake holders. You will use a wide range of tools and have the opportunity to interact with different internal and external stake holders. What is in it for you: Working with a team of highly committed, ambitious and result-oriented professionals. Using a wide range of trackers to manage day-to-day vendor operations. An ever-challenging environment to learn and exhibit how to manage multiple vendors and Internal stake holders. A great opportunity to think and implement best practices in vendor operations. A plenty of skill building, knowledge sharing, and innovation opportunities. Building a fulfilling career with a global financial technology company. Responsibilities: Provide a comprehensive administrative service which can include anything from providing meeting support, chasing actions, managing trackers, and dealing with ad-hoc queries between vendors and Internal stake holders Maintain systems/trackers for managing multi vendor teams across Ratings Technology timesheets, leaves, onboardings, offboardings , team movements across portfolios, compliance, VMO Coordinate the collation of trackers and produce summary reports Maintain risks, actions, issues, change and dependency registers Resolving operational issues between vendors and Ratings Leaders Working with Ratings leadership in preparing s, finalizing team compositions, scheduling Job calibration sessions. Produce status reports and metrics related to the vendor scrum teams Understanding of current vendor footprint in Ratings Technology What were Looking For: Basic Qualifications: 5+ years of experience in Analytical and/or software Industry. 1+ years of part/full time experience as a project/vendor administrator 2+ years of experience creating, maintaining, and executing different trackers Very good in communication skills Passion to work with multiple stake holders in and out side of Ratings Good understanding of compliance and VMO organizations and the importance to collaborate Experience with data management techniques and being top of operational issues Excellent interpersonal skills and written communications High standards of confidentiality; ability to handle sensitive information with integrity and trust. Preferred Qualifications: 5+ years of relevant experience with Bachelor's degree/Masters in Business Administration (MBA). About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSESPGI). S&P Global is the worlds foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit www.spglobal.com/ratings Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policys requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning)

Key responsibilities for the Resourcing Manager include: Resourcing projects: Own & drive the resourcing of a wide range of client projects, in partnership with senior leaders in the business. Requires rapidly understanding the specific needs of each project, identifying & agreeing the right global team to deliver the project, & ensuring allocations are completed swiftly. At times, it requires complex problem-solving between multiple projects needs & resource availability. Allocation of individuals to projects: Manage the project allocations of individuals in the Chennai-based engineering team, across a range of seniority grades. Understanding of our team: Build a trusted relationship with, and detailed understanding of, each individual in our India-based team (e.g. their professional experience, capabilities, development objectives, and more). Swiftly match this nuanced understanding of individuals to project requirements in a fast-paced environment. Professional development: Support the ongoing professional development of all individuals in the India-based engineering team, in close partnership with the People team. Availability : Maintain a clear, detailed, up-to-date understanding of individual and cohort availability within our India-based consulting population, within a swiftly evolving context. Processes & metrics: Execute other key resourcing processes to support the above (e.g. resourcing of new joiners). Understand, monitor, and drive key metrics related to resourcing. Data and systems: Manage all India resourcing data, ensuring it is kept accurate & up to date in our system. Resourcing operations: Contribute to the development of JMAN’s resourcing operations and capability, in the context of an exciting, scaling organisation. This will include leading a series of change initiatives within resourcing (with support), from initial design through implementation. Opportunity to contribute expertise to future resourcing strategy, working closely with senior leadership. Resourcing team: Operate as a core member of JMAN’s global resourcing team, including coaching and supporting others. Collaboration: All above will require effective collaboration with client-facing engineers, consultants, as well as with all members of our global resourcing team. Desired Experience & Skills 7 to 10 Yrs. Experience in Resource or Staffing Management in a professional services firm or similar. Experience working in a high-level collaborative environment with a focus on teamwork. Ability to predict challenges and seek to proactively head-off obstacles. Strong written and verbal communication abilities in English and capable of effectively presenting ideas and engaging in social interactions. Truly aligned to JMAN values, with outstanding judgement. Positive, collaborative team member, with a ‘team-first’ attitude. Thrives amidst ambiguity and operates effectively within a fast-paced, rapidly evolving environment. Ability to build strong, trusted relationships with a wide range of senior and junior colleagues. Strengths in prioritisation, problem-solving and decision-making, within the context of resourcing. Proactive mindset, with enthusiasm and ability to take ownership while welcoming feedback/ input. Appetite for, and comfort with, simple data and analytics (e.g. % of resource pool available per week). Ability to work with data and systems is highly advantageous. Interest or experience related to any area of consulting, data, and/ or technology would be valuable but not essential. If you feel that you would be a strong addition to our team, but you do not fully meet all the requirements above, we would like to encourage you to please apply anyway. As we expand, we are looking for individuals across all levels and we will discuss a suitable alternative with you during the interview process. JMAN is committed to equal employment opportunities. We are a diverse, high performing team and base all our employment decisions on merit, job requirements and business needs.

Job Title: Workforce Management (WFM) Analyst Location: Hyderabad - Hybrid About the Role We are seeking a data-driven and strategic Workforce Management Analyst to join our team. The ideal candidate will play a key role in optimizing staffing, improving operational efficiency, and ensuring service level objectives are consistently met. This role requires strong analytical skills, cross-functional collaboration, and a deep understanding of workforce planning principles. Key Responsibilities Staff Scheduling & Planning Create and manage agent schedules based on workload forecasts and business needs. Factor in planned and unplanned shrinkage to optimize staffing coverage. Recommend cost-efficient staffing strategies including dynamic scheduling and shift adjustments. Capacity & Skillset Management Maintain and analyze skillset matrices to assess current and future resource availability. Identify over/understaffed activities and provide recommendations for cross-training or reallocation. Forecast capacity needs and align workforce with business growth. Performance Targets & Metrics Establish, maintain, and regularly update Target Times for various activities. Implement methodologies such as "Target-as-Actual" and "Actual-as-Target" to gauge productivity. Work with reporting teams to ensure MI dashboards reflect accurate and up-to-date targets. Tenure & Attrition Monitoring Track staff tenure and highlight areas of concern (e.g., high percentage of new hires). Analyze attrition trends and propose solutions including upskilling, career development, and training initiatives. Shrinkage & Productivity Insights Track and analyze both tangible (PTO, breaks, training) and intangible (system downtime, attrition) shrinkage. Measure the impact of training on AHT and workload distribution. Ensure productive utilization of staff across all scheduled hours. FTE & Budget Analysis Calculate FTE requirements using historical data and forecast models. Monitor and report on monthly FTE variances against budget targets. Provide actionable insights tied to headcount, productivity, and cost optimization. Qualifications Bachelors degree in Business, Operations, Statistics, or a related field. 5+ years of experience in Workforce Management, preferably in a contact center or service-based environment. Proficiency in Excel (advanced), WFM tools (e.g., NICE, Verint, Genesys), and reporting platforms (e.g., Power BI). Strong analytical, problem-solving, and communication skills. Ability to interpret data and make strategic workforce recommendations. Preferred Skills Experience with forecast modeling and capacity planning. Familiarity with schedule adherence metrics and shrinkage tracking. Ability to work in a fast-paced environment with multiple stakeholders. Knowledge of WFM methodologies and best practices.

Should be able to manage a large team and be responsible to deliver client-mandated KPIs that include TAT and accuracy People management, workforce planning, shrinkage/absenteeism management, attrition management, and people development Compliance to internal and external audit requirements Ensure timely update of incentive and NSA Data analysis, client management Effective communication Should be able to handle high-pressure operations team

Job Summary: We are seeking a dedicated and proactive individual to manage and coordinate labour resources across multiple construction project sites. The ideal candidate will be responsible for overseeing manpower planning, managing contractual labour, ensuring compliance with statutory norms, and optimizing workforce efficiency. Key Responsibilities: Manage day-to-day deployment of labour across project sites. Coordinate with contractors, site engineers, and project managers for manpower requirements. Maintain labour attendance, timesheets, and productivity records. Ensure compliance with labour laws and statutory regulations (ESIC, PF, etc.). Facilitate smooth onboarding and documentation for new workers. Resolve labour-related grievances and ensure worker welfare. Track and optimize workforce costs to stay within project budgets. Prepare and submit labour reports (daily/weekly/monthly) to management. Maintain strong coordination between HR, project teams, and third-party agencies. Monitor safety, discipline, and work efficiency of labour on-site. Key Skills Required: Labour & Workforce Management Manpower Planning Compliance & Labour Laws Contractor & Vendor Coordination MIS & Reporting Strong Communication & People Skills Conflict Resolution Knowledge of Construction Site Operations (preferred)

Job Title: Head Human Resources Location: Gurugram, Haryana Reporting To: CEO / Managing Director Department: Human Resources Industry: Retail / Manufacturing / Services / Consulting Role Overview: We are looking for a strategic and dynamic HR Head to lead the Human Resource function across the organization. The incumbent will be responsible for aligning HR strategies with business goals, overseeing all HR operations, and building a high-performance, compliant, and employee-centric workplace. Key Responsibilities : HR Strategy & Planning Develop and execute HR strategies aligned with the companys mission and business plan. Drive organizational design, workforce planning, and culture-building initiatives. Talent Acquisition & Employer Branding Oversee recruitment strategy for all levels, especially leadership and critical roles. Work closely with the TA team to ensure cost-effective, timely, and quality hiring. Build employer branding across platforms like LinkedIn, campus, and internal referrals. Performance Management & L&D Design and implement performance appraisal systems (KRAs/OKRs-based). Drive learning & development programs across levels and functions. HR Operations & Compliance Oversee payroll, attendance, compliance, and HRMIS systems. Ensure adherence to labor laws, statutory regulations (PF, ESI, TDS, Shops Act, etc.). Employee Engagement & Relations Create an open and engaging workplace culture through communication, rewards, and feedback loops. Handle grievance redressal, disciplinary actions, and conflict management. HR Analytics & Reporting Maintain dashboards, HR KPIs, and provide insights for strategic decisions. • Present monthly and quarterly HR reports to leadership. Qualifications & Skills: MBA/PGDM in Human Resource Management or equivalent. 15+ years of experience in HR with at least 710 years in a leadership role. Strong exposure to end-to-end HR functions including recruitment, payroll, compliance, and PMS. Excellent leadership, communication, and stakeholder management skills. Tech-savvy with working knowledge of HRMS systems and tools. Preferred Industry Background: Retail, FMCG, Manufacturing, E-commerce, Hospitality, or Multi-location businesses. Can also drop your profile at sahil.pathi@v2kart.com / +91 98702 96850

Role & responsibilities Identify root causes / improvement areas and work collaboratively to improve performance Strategize the implementation of the business plan by communicating goals and managing staffing and scheduling, assigning duties, and overseeing workloads in order to achieve Inventory Function goals Identify patterns, analyse trends, assess and understand events, integrate information from teams (Site & Central Teams) to ensure forward planning and prevent or minimize impact on performance Drive the selection and implementation of process improvement & cost optimization projects by analysing the Inventory Performance Metrics with a vision to enhance customer experience Accountable for end to end inventory efficiency, financial control, minimizing inventory losses and ensuring inventory variance is within budget Ensure replenishment and stock take processes are completed within agreed timelines and accuracy to ensure no productivity loss in subsequent activities Identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of associates and Shift In-charges Balance the short term and long-term goals and drive right decision making and performance culture Lead all communication and collaboration with cross functional teams to maximize the Inventory Performance Continually raise the bar on quality and safety standards in Inventory Function Ensure the execution of Operations in line with SOPs Resolve System Failures and Hardware Failures Co-ordinate with relevant stakeholders (Site Team & Central Team) Ensure the safety and security of Operational Aids & MHE's Adhere to Company standards and policies in addition to all regulatory requirement Skill Set Teamwork & Leadership Problem Solving & Decision Making People Management & Negotiation Skills Stakeholder Management & Project Management Conflict Management Situational & Strategic Thinking Execution Excellence Proficient Communication Skills (Verbal & Written) Adaptability to Change Preferred candidate profile What you will need: Qualification Bachelors / Master’s Degree in Logistics/Supply Chain or related fields 4-8 years of Supervisory Experience Microsoft office Suite Proficient Knowledge in Specific Function Preferably only female candidates with local language awareness will be ideal fit for this role