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5.0 - 6.0 years
7 - 8 Lacs
Aurangabad
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.
Posted 1 day ago
1.0 - 3.0 years
3 - 5 Lacs
Vadodara
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.
Posted 1 day ago
2.0 - 3.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Window/Linux Installation & Configuration, troubleshooting of network connection issue, addrressing user tickets, printer issues, knowledge on mobile & sound device, WIFI, good communication skills 1. What is DHCP 2. What is DNS 3. What is IP Config 4. What is a Domain 5. What is IP Config Command 6. What is tehe operating system 7. Type of OS 8. what is ticketing tool 9. Difference between Incident & Service Request
Posted 1 day ago
1.0 - 3.0 years
3 - 5 Lacs
Ludhiana
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.
Posted 1 day ago
4.0 - 6.0 years
3 - 4 Lacs
Mumbai, Navi Mumbai
Work from Office
Monitoring and Maintenance: Continuously monitor server performance using monitoring tools. Perform routine maintenance, updates, and patching to ensure optimal functionality and security. Troubleshooting and Issue Resolution: Identify, diagnose, and resolve server-related issues, including hardware and software problems. Troubleshoot complex problems, potentially involving collaboration with other IT teams. Document issues, resolutions, and network changes for future reference and knowledge sharing. Implementation and Optimization: Implement new server infrastructure and configurations, often collaborating with other engineers. Optimize server performance and resource utilization to enhance efficiency. Security and Compliance: Implement and maintain security measures to protect server infrastructure. Ensure compliance with security policies and industry best practices. Documentation and Collaboration: Maintain accurate and up-to-date documentation of server configurations and procedures. Collaborate with other IT teams, such as network engineers and database administrators, to ensure seamless system integration. Support and On-call: Provide technical support to other IT team members and end-users regarding server-related issues. Participate in on-call rotations to provide after-hours support when needed. Skills and Qualifications: Strong understanding of server operating systems (Windows Server, Linux, etc) and cloud platforms. Proficiency in server hardware Knowledge of networking concepts and protocols (TCP/IP, DNS, HTTP/S, etc). Excellent troubleshooting and problem-solving skills. Strong communication, interpersonal, and customer service skills. Ability to work independently and as part of a team. Familiarity with network security best practices and security vulnerability scanning.
Posted 1 day ago
1.0 - 3.0 years
3 - 5 Lacs
Gurugram
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.
Posted 1 day ago
1.0 - 3.0 years
2 - 3 Lacs
Ahmedabad
Work from Office
1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices.
Posted 1 day ago
5.0 - 10.0 years
25 - 30 Lacs
Pune
Work from Office
The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent. The ideal candidate for this role will have excellent Technical & Communication skills Experience of at least 10 years only on Genesys & within Telecommunication having worked on Contact Center Technologies Experience in Financial industry would be preferred Extensive experience (+ 5 yrs) in Genesys/Aspect Operations & ITIL processes Solution and implementation Experience (+3 yrs) Should be able to work under pressure for ensuring 99.99% uptime and SLA adherence for incidences and SNOW requests & also ensure projects undertaken are delivered within expected timelines. Should be able to understand the technical design requirements in Voice and Contact Centre field and demonstrate the skills for improvising the technology infrastructure. Should be an excellent Genesys Troubleshooting, who understands the nature of problem and take corrective steps in order to minimize the Business impact. Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods, associated frameworks (eg, Lean) and Bank tools (eg, JIRA) to do this Certified on Genesys a plus Good understanding and hands on experience of at least 8 + years of SPECIFIC Genesys Experience Requirements To be successful in this role, you should meet the following requirements: SIP detail knowledge- 7 to 8 out of 10 (on a scale of 1 to 10) Good experience on Framework & HA ITIL- Experience Must have experience on L2/L3 support for large group for > 3 yrs Excellent troubleshooting L2/L3 detailed (log level) experience Implementation (Installation and Configuration experience) in Production URS/ORS- Routing development on scripts & Unix / Windows & Network basic knowledge
Posted 1 day ago
10.0 - 15.0 years
25 - 30 Lacs
Hyderabad
Work from Office
The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent. The ideal candidate for this role will have excellent Technical & Communication skills Experience of at least 10 years only on Genesys & within Telecommunication having worked on Contact Center Technologies Experience in Financial industry would be preferred Extensive experience (+ 5 yrs) in Genesys/Aspect Operations & ITIL processes Solution and implementation Experience (+3 yrs) Should be able to work under pressure for ensuring 99.99% uptime and SLA adherence for incidences and SNOW requests & also ensure projects undertaken are delivered within expected timelines. Should be able to understand the technical design requirements in Voice and Contact Centre field and demonstrate the skills for improvising the technology infrastructure. Should be an excellent Genesys Troubleshooting, who understands the nature of problem and take corrective steps in order to minimize the Business impact. Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods, associated frameworks (eg, Lean) and Bank tools (eg, JIRA) to do this Certified on Genesys a plus Good understanding and hands on experience of at least 8 + years of SPECIFIC Genesys Experience Requirements To be successful in this role, you should meet the following requirements: SIP detail knowledge- 7 to 8 out of 10 (on a scale of 1 to 10) Good experience on Framework & HA ITIL- Experience Must have experience on L2/L3 support for large group for > 3 yrs Excellent troubleshooting L2/L3 detailed (log level) experience Implementation (Installation and Configuration experience) in Production URS/ORS- Routing development on scripts & Unix / Windows & Network basic knowledge
Posted 1 day ago
5.0 - 10.0 years
4 - 7 Lacs
Pune
Work from Office
bachelors degree in IT, Computer Science, or a related field. 5+ years of experience in backup administration and enterprise storage management. Proven hands-on experience with Veritas NetBackup, Veeam, and Avamar. Familiarity with VMware, Windows, and Linux environments. Configure and maintain Azure Backup and Recovery Services Vaults for various workloads (VMs, SQL, Azure Files, etc ).
Posted 1 day ago
4.0 - 8.0 years
6 - 10 Lacs
Noida
Work from Office
Rockwe'll Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we'do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Summary: The Change Manager ensures all changes improving managed Data Centre, Network, and Cybersecurity services are assessed . You will govern change planning, review, risk analysis, and compliance across global NOC/SOC operations. You will work daily with people around the globe reviewing change requests which includes checking completeness, categorizing them, and ensuring documentation. You will coordinate the Change Advisory Board (CAB) by scheduling the CAB meetings where partners assess the changes and determine the best path forward. You will assess the changes for the proper risk and influence on services, customers, and infrastructure. You will be the bridge between technical teams and departments ensuring everyone is informed of upcoming changes, potential service disruptions, and outcomes. You will be responsible for post-implementation reviews to evaluate the success ; document lessons learned and flag any incidents or rollbacks that occurred. You will trach change metrics and look for ways to improve the change process. You will report to the Global Manager, Continuous Improvement and work in a hybrid capacity from our Noida, India office. Your Responsibilities: Manage the end-to-end change lifecycle and enforce change policy compliance. Lead the Change Advisory Board (CAB) and ensure rigorous peer reviews. Perform risk impact assessments and guide pre/post-change validation plans. Coordinate with Engineering, Application, and Customer teams to align change windows and communication. Maintain comprehensive change documentation for audits and customer reviews. Track change success rates and implement continuous improvements. Align change practices with ISO 27001, NIS2, and customer security requirements. The Essentials - You Will Have: 5+ years in change management within a NOC/SOC or ITIL environment. In-depth understanding of infrastructure and security operations. An understanding of ITIL principles and the full change lifecycle. Experience with change enablement tools (e. g. , ServiceNow, BMC Remedy). Collaboration working across teams and resolving conflicts with a balanced, approach. Proficiency in English (minimum B2 level). The Preferred - You Might Also Have: ITIL 4 Practitioner: Change Management certification Technical understanding of enterprise networks, data centers, and cybersecurity environments. Project Management skills like planning and resources coordination. Tool proficiency experience with tools like ServiceNow, Jira, or Remedy. The ability to coach others on the change process. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized we'llbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwe'll Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Hybrid #LI-SM1
Posted 1 day ago
3.0 - 7.0 years
7 - 11 Lacs
Bengaluru
Work from Office
SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE Installing, configuring and maintaining Win2012, Win2016 Win2019 servers, Exchange 2016, exchange 2019 servers. User Account administration, File and Printer administration Patch administration and deployment, Fine-tune the system for optimal performance. Troubleshooting Clusters and related issues in a SAN environment Troubleshooting Hardware and Operating system related issue Experience with OS, Installation, Upgrades and Patching. Hyper-V Administration Management Strong experience using Active Directory, DHCP, DNS, IIS 6. 0/7. 0, FTP, Print Server, Group Policy, WSUS, etc Establish and implement policies, procedures, and technologies to ensure Windows system security. Strong understanding and experience with MS Exchange 2013/2016/2019 in an enterprise environment including backup and restore procedures, Front End/Back End setups, OWA, RPC/HTTPS, MAPI/HTTPS, message flow and security. Day to day administration, support, maintenance and monitoring of the MS Exchange 2013/2016/2019 infrastructure. Day to day troubleshooting of Outlook issues; Administration of mailboxes and Users accounts Public Folder creation, replication and rights assignments. Message tracking and troubleshooting to resolve mail delivery issues Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA Patch and configuration management of MS Exchange. Good active directory knowledge to resolve Exchange related issues. Experience supporting Enterprise Anti-SPAM products. Administration and configuration of Enterprise Vault Servers KEY RESPONSIBILITIES Respond Resolves all L2 issues / incidents / tasks for Customers either escalated from L1 support or end user via email, phone, or SM tool. Scope a customer s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Consult and collaborate with your immediate peers or colleagues across the board to resolve service issues. Establish a good working relationship with the customers and 3rd parties. Work on Trend Analysis and Problem management. Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and documented to KBDB. Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support. Advise customers on how to gain additional value from their Microsoft products. Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations. Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team. Technically Groom L1 Resources to L2 Level Maintain high Quality of Service Support Ensures a high level of customer satisfaction by ensuring the continuous operation of his systems. Maintain a strong customer focus. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support we'llbeing, productivity, individual work styles, and life circumstances. we're committed to fostering an inclusive environment where everyone can thrive.
Posted 1 day ago
2.0 - 6.0 years
8 - 12 Lacs
Bengaluru
Work from Office
About Marvell . Your Team, Your Impact Marvell is a leading provider of innovative technologies, including high end Packet Processors running SONiC for Data Centers SONiC is an open source network operating system based on Linux that runs on switches from multiple vendors and ASICs. SONiC offers a full-suite of network functionality, like BGP and RDMA, that has been production-hardened in the data centers of some of the largest cloud-service providers. It offers teams the flexibility to create the network solutions they need while leveraging the collective strength of a large ecosystem and community. This Group is responsible for developing and qualifying SONiC based Platform for Marvell Packet Processors targeted for Data Center. What You Can Expect Hardware: Board hardware tasks include CPU swaps, NIC card swaps. Console port issues, etc Linux/Windows machines. Addition or removal of RAM, NIC, hard disk, etc Software Linux Distro installations. Windows Server installations and maintenance. DHCP maintenance. Inventory and lab support Co-ordinate with procurement teams for receiving and commissioning equipment, associated book-keeping and compliance with the relevant processes. Maintenance of hardware inventory across teams. Maintain inventory of lab relates software license for traffic generator, 3rd party software and coordinate renewal in timely manner. Handling and tracking of devices movement within teams. Quotation requests from vendors and follow-up on POs raised. Lab IPv4 network connectivity management and maintenance. Racking and stacking of the devices. Addressing all Ad-hoc connection request changes. Soldering and other electrical jobs as required. What we're Looking For bachelors degree in Electronics, Computer Science, or related field (or equivalent experience) Hardware Management : Experience with setting up, maintaining, and troubleshooting lab equipment (servers, switches, routers, test instruments, etc ) Networking Knowledge : Understanding of LAN/WAN, IP addressing, VLANs, and basic network troubleshooting Operating Systems : Proficiency in Windows and Linux environments Scripting Automation : Familiarity with scripting languages (e. g. , Python, Bash, PowerShell) for automating lab tasks Virtualization : Experience with VMware, VirtualBox, or other virtualization platforms Inventory Management : Tools and practices for tracking lab assets, licenses, and consumables Test Equipment : Knowledge of tools like oscilloscopes, logic analyzers, traffic generators (e. g. , Ixia, Spirent), etc Lab Safety Compliance : Understanding of ESD precautions, safety protocols, and regulatory compliance Additional Compensation and Benefit Elements With competitive compensation and great benefits, you will enjoy our workstyle within an environment of shared collaboration, transparency, and inclusivity. we're dedicated to giving our people the tools and resources they need to succeed in doing work that matters, and to grow and develop with us. For additional information on what it s like to work at Marvell, visit our Careers page. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. #LI-RS1
Posted 1 day ago
3.0 - 5.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Business Unit: Cubic Transportation Systems We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details: Security Operations Engineer Apply Refer Referral Bonus Eligible Yes Business Unit: Cubic Corporation We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details: Job Summary: We are looking for a highly skilled Security Operations Engineer to support and enhance our global security posture. This role focuses on vulnerability remediation across infrastructure, applications, and databases. The ideal candidate will have hands-on experience with Azure, Wintel, Java application support, and SQL databases, and will work closely with global teams to ensure security compliance and operational excellence. Work Shift: 24x7 Rotational Experience: 3+ Years Primary Skills: Linux, Azure, Windows, Applications Support Secondary Skills: Microsoft SQL, Networking knowledge Responsibilities : Perform vulnerability remediation across infrastructure, applications, and databases. Monitor and respond to security incidents, ensuring timely resolution and documentation. Support and maintain secure operations in Azure and Wintel environments. Provide application-level support for Java-based systems and SQL databases. Collaborate with global teams to align with security standards and best practices. Ensure compliance with ISO 27001 standards and internal security policies. Maintain documentation and reports related to security operations and remediation efforts. Contribute to future hardware software planning. Minimum Job Requirements: Bachelors degree, or Minimum 3 years of experience in Security Operations or related technical roles. Strong hands-on experience with Microsoft Azure and Wintel infrastructure. Experience supporting Java applications and SQL databases. Proven track record in vulnerability management and remediation. Familiarity with global security standards, especially ISO 27001. Strong analytical and problem-solving skills. Ability to work in a rotational 24x7 support model. You bring a solution-driven mindset, stay updated with tech trends, and thrive in a collaborative, high-stakes environment. Desirable Certifications: ITIL Foundation or higher (recommended). Microsoft Certified: Azure Security Engineer Associate or equivalent. Worker Type: Employee Global Level: Global Level 2 Worker Type: Employee
Posted 1 day ago
7.0 - 11.0 years
14 - 16 Lacs
Hyderabad
Work from Office
Business Unit: Cubic Transportation Systems The Systems Engineer is a qualified, practitioner responsible for applying knowledge and expertise within the field of systems engineering. This role involves overseeing and executing interdependent systems engineering activities, including detailed requirements decomposition, system design, integration, and problem-solving, requiring sophisticated analytical techniques. The Systems Engineer manages tasks of moderate scope, works independently on problems of diverse scope, and creates innovative solutions based on analysis and evaluation of various factors. This position involves significant interaction with internal and external stakeholders and requires adaptive communication styles for different audiences. Job Details: ESSENTIAL DUTIES AND RESPONSIBILITIES: Execute the development, management, and allocation of system requirements to system elements and subsystems, overseeing the refinement of lower-level requirements flowed down to other engineering disciplines. Perform complex analyses and trade studies to guide system concept selection, ensuring system architecture and design align with operational concepts. Create and control systems engineering artifacts such as Requirements Verification Traceability Matrixes (RVTM), Interface Control Documents (ICD), architecture diagrams, design documents, system and service workflows, test cases, test plans, test procedures, and test reports. Devise solutions to a range of complex problems where evaluation of information requires an in-depth analysis of identifiable factors and creative problem-solving techniques. Direct and oversee hardware/software integration, system-level integration testing, and requirement verification, ensuring compliance with established requirements and project standards. Collaborate with senior stakeholders, internal and external, to communicate technical concepts, resolve problems, and influence decision-making on technical matters. Prepare technical reports, system documentation, and test plans while ensuring clarity and compliance with project requirements. Conduct risk management and technical issue resolution activities, providing innovative and effective solutions to complex challenges. Mentor and provide guidance to junior engineers, offering technical expertise and professional development support. Provide artifacts, data, and technical advice to support proposal efforts. Develop and maintain relationships with stakeholders, ensuring effective collaboration and communication to meet project objectives . GENERAL DUTIES AND RESPONSIBILITES: Comply with Cubic s Quality Management System. Comply with Cubic Occupational Health, Safety and Environment policies and procedures. Comply with Cubic Human Resources Procedures. Comply with security in accordance with established policies and procedures of relevant organizations. BACKGROUND AND EXPERIENCE: bachelors degree in Engineering, Computer Science, or related technical field with a minimum of 5 years of relevant experience; or masters degree with 3 years of experience; or PhD without experience; or equivalent work experience. Extensive knowledge of systems engineering processes, including requirements analysis, system design, integration, and testing. Proven ability to solve complex problems using sophisticated analytical and problem-solving techniques, often adapting existing methods to resolve new challenges. Experience with hardware/software integration, system verification, and compliance with industry standards (e. g. , ISO, IEEE). Experience in test automation (e. g. , JUnit/TestNG, Selenium, TestComplete, Jenkins, TestRail) and programming languages such as Java or Python. Experience with following standard testing processes and utilizing tools like Linux, Windows, and knowledge of XML, SQL, and API testing (SOAP, REST). Excellent communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences. Ability to work independently, with supervision only at critical review points, and make substantial decisions impacting project success. Strong interpersonal skills, capable of enhancing relationships with senior stakeholders and advising on complex technical matters. Experience using model-based design methods (SysML or UML) and associate software applications (e. g. Rhapsody, EA, Cameo, etc). Familiarity with Agile or Lean development methodologies. Experience with Automated Fare Collection (AFC) and/or Transportation Systems (hardware and software) is highly preferred. Experience with fare policy and CRM software is highly preferred. Experience with database and software application development, integration, and testing. Proficiency in tools such as DOORS, JIRA, or other systems engineering and project management platforms. Worker Type: Employee
Posted 1 day ago
5.0 - 8.0 years
11 - 15 Lacs
Hyderabad
Work from Office
Business Unit: Cubic Transportation Systems We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details: Job Summary : We are looking for a highly skilled Principal Security Operations Engineer to support and enhance our global security posture. This role focuses on vulnerability remediation across infrastructure, applications, and databases. The ideal candidate will have hands-on experience with Azure, Wintel, Java application support, and SQL databases, and will work closely with global teams to ensure security compliance and operational excellence. Work Shift: 24x7 Rotational Experience: 8+ Years Primary Skills: Linux, Azure, Windows, Applications Support Secondary Skills: Microsoft SQL, Networking knowledge Responsibilities : Lead and manage projects and/or workstreams, providing technical leadership, ensuring the required quality standards and milestones are met. Work collaboratively with local and remote stakeholders including management, technology architects and technology staff with the lifecycle of operational security compliance, from design and development, through to implementation and maintenance. Owning end-to-end availability and performance of key services and build best practices to prevent problem recurrence. Provide technical guidance to change and delivery teams for transition of vulnerability remediation into live production. Perform vulnerability remediation across infrastructure, applications, and databases. Monitor and respond to security incidents, ensuring timely resolution and documentation. Support and maintain secure operations in Azure and Wintel environments. Provide application-level support for Java-based systems and SQL databases. Collaborate with global teams to align with security standards and best practices. Provide support with industry standard audits, ensuring compliance with ISO 27001 standards and internal security policies. Maintain documentation and reports related to security operations and remediation efforts. Contribute to future hardware software planning. Minimum Job Requirements: Bachelors degree, or Minimum 8 years of experience in Security Operations or related technical roles. Strong hands-on experience with Microsoft Azure and Wintel infrastructure. Experience supporting Java applications and SQL databases. Proven track record in vulnerability management and remediation. Familiarity with global security standards, especially ISO 27001. Strong analytical and problem-solving skills Ability to work in a rotational 24x7 support model You bring a solution-driven mindset , stay updated with tech trends, and thrive in a collaborative, high-stakes environment. Desirable Certifications: ITIL Foundation or higher (recommended). Microsoft Certified: Azure Architect or equivalent. Worker Type: Employee
Posted 1 day ago
3.0 - 5.0 years
7 - 11 Lacs
Noida
Work from Office
Responsibilities: Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution for one or more technologies. Implementing and configuring storage systems, including storage area networks (SANs), network-attached storage (NAS), and cloud storage solutions. Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner. Monitoring storage performance and capacity, and optimizing storage resources for optimal performance and cost-effectiveness. Troubleshooting storage-related issues and performing root cause analysis. Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies. Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans. Developing and implementing data backup and disaster recovery plans to ensure data availability and integrity. Contribute towards development of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports. Continuous Improvement Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required. Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results. Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets. Required Qualifications: Solid understanding of SAN NAS concepts, protocols along with operations knowledge of storage environment. Zoning PURE Storage certification Ability to work collaboratively in cross-functional teams and communicate effectively. AWS certifications (e. g. , AWS Certified Solutions Architect, AWS Certified SysOps Administrator) is a plus. Professional experience in administration, configuration in Storage. Exposure to Microsoft PowerBI, Tableau or any data-manipulation tools is highly desirable. Hands-on/Basic experience in managing Windows, Linux systems. Should have fundamental exposure to IT environments governed by ITIL framework. Change, Incident (RCA) Problem Management-related activities Experienced with intermediate MS Excel skills: vlookup, pivoting, formulas, macros, data comparison Solid understanding of monitoring tools and monitoring techniques with focus on problem determination and prevention. Responsibilities: Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution for one or more technologies. Implementing and configuring storage systems, including storage area networks (SANs), network-attached storage (NAS), and cloud storage solutions. Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner. Monitoring storage performance and capacity, and optimizing storage resources for optimal performance and cost-effectiveness. Troubleshooting storage-related issues and performing root cause analysis. Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies. Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans. Developing and implementing data backup and disaster recovery plans to ensure data availability and integrity. Contribute towards development of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports. Continuous Improvement Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required. Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results. Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets. Required Qualifications: Solid understanding of SAN NAS concepts, protocols along with operations knowledge of storage environment. Zoning PURE Storage certification Ability to work collaboratively in cross-functional teams and communicate effectively. AWS certifications (e. g. , AWS Certified Solutions Architect, AWS Certified SysOps Administrator) is a plus. Professional experience in administration, configuration in Storage. Exposure to Microsoft PowerBI, Tableau or any data-manipulation tools is highly desirable. Hands-on/Basic experience in managing Windows, Linux systems. Should have fundamental exposure to IT environments governed by ITIL framework. Change, Incident (RCA) Problem Management-related activities Experienced with intermediate MS Excel skills: vlookup, pivoting, formulas, macros, data comparison Solid understanding of monitoring tools and monitoring techniques with focus on problem determination and prevention. Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. you'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings (4:45p-1:15a) India Business Unit Job Family Group Technology
Posted 1 day ago
1.0 - 2.0 years
5 - 6 Lacs
Mumbai
Work from Office
As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Primary Duties/Responsibilities : Investigate faults relating to applications and their configuration, identify and implement appropriate solutions. Respond promptly and effectively to calls concerning any query or issue regarding software and hardware used within Invesco that Infra CX has responsibility for. Demonstrate and deliver excellent service to all clients at all times. Complete software/hardware installs, upgrades, adhoc project activity, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities. Maintain a central library for the applications that the Infra CX group has responsibility for, including reference manuals, installation guides, etc This includes keeping our hardware inventories, application profiles, procedure databases and the Technology knowledge centre up to date and current. Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate. Analysis of calls, this includes proactively monitoring and investigating statistics, looking for trends and patterns to identify recurring problems to enable root cause analysis. Liaise regularly with Technology management, all Technology support areas, the Service Desk and business partners in pursuit of best working practice for our team and user base. Assist when instructed to deliver our BR obligations. When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group. Work closely with the Business Support Analysts to ensure all business critical issues are escalated promptly, that service level agreements and escalation procedures are met within agreed deadlines and future escalations are prevented. Active contribution in streamlining existing CX Asset Management Process. Ability to work under high pressure and demanding situation and fulfilling the requirements and concerns of Traders, Dealers, Fund Managers, etc Remote support to client. Should have ability to work on multiple tasks in accordance with already setup IT policy and regulations Hands-on experience with Ticketing tool and Inventory management (ServiceNow) Should be able to support on trading and Finance applications like Bloomberg, Bloomberg Gateway, MarketView Terminal, MFI Explorer, MorningStar, CCIL (TREPS, CROMS, NDS-OM, eKuber), IRIS, ARCL Dealing System, Report Browser, Refinitiv, ACE Equity, SunSystems, Vision, TdsPac etc Complete printer support to users Formal Education : Formal college degree or equivalent experience. MCSE grade or equivalent experience, preferred. Work Experience : Specialist experience in a business partners facing desktop support role, preferably gained within the Financial Services sector and/or a highly pressured environment. Should possess Asset management company IT experience 5+ years experience in a desktop support role or equivalent technical role. Knowledge/ Abilities : Up to date knowledge of the technologies, equipment and software appropriate to the business, including Windows operating systems, Smart devices, Microsoft Applications and Network Fundamentals. Should show highest availability and active contribution in the current working model Fundamentals on Mac devices and Operating Systems Network and Telephony patching experience. Basic Audio Visual experience Leadership and coaching skills. Subject Matter Expert in at least one desktop support related discipline. Proven track record of success coupled with proven knowledge of industry best practice for desktop support and service delivery. Demonstrate commitment and ability to provide exceptional service to internal clients, at all levels. Knowledge of ITIL V3 Foundation. Excellent communication skills with the ability to understand and converse in English. Self motivated, enthusiastic, approachable and people orientated. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we'respect each other s identities, lives, health, and we'll-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. What s in it for you Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day About Invesco: https://www. invesco. com/corporate/en/home. html About our Culture: https://www. invesco. com / corporate / en / about-us / our-culture. html About our DI policy: https://www. invesco. com / corporate / en / our-commitments / diversity-and-inclusion. html About our CR program: https://www. invesco. com / corporate / en / our-commitments / corporate-responsibility. html Apply for the role @ Invesco Careers : https://careers. invesco. com/india/ As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Primary Duties/Responsibilities : Investigate faults relating to applications and their configuration, identify and implement appropriate solutions. Respond promptly and effectively to calls concerning any query or issue regarding software and hardware used within Invesco that Infra CX has responsibility for. Demonstrate and deliver excellent service to all clients at all times. Complete software/hardware installs, upgrades, adhoc project activity, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities. Maintain a central library for the applications that the Infra CX group has responsibility for, including reference manuals, installation guides, etc This includes keeping our hardware inventories, application profiles, procedure databases and the Technology knowledge centre up to date and current. Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate. Analysis of calls, this includes proactively monitoring and investigating statistics, looking for trends and patterns to identify recurring problems to enable root cause analysis. Liaise regularly with Technology management, all Technology support areas, the Service Desk and business partners in pursuit of best working practice for our team and user base. Assist when instructed to deliver our BR obligations. When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group. Work closely with the Business Support Analysts to ensure all business critical issues are escalated promptly, that service level agreements and escalation procedures are met within agreed deadlines and future escalations are prevented. Active contribution in streamlining existing CX Asset Management Process. Ability to work under high pressure and demanding situation and fulfilling the requirements and concerns of Traders, Dealers, Fund Managers, etc Remote support to client. Should have ability to work on multiple tasks in accordance with already setup IT policy and regulations Hands-on experience with Ticketing tool and Inventory management (ServiceNow) Should be able to support on trading and Finance applications like Bloomberg, Bloomberg Gateway, MarketView Terminal, MFI Explorer, MorningStar, CCIL (TREPS, CROMS, NDS-OM, eKuber), IRIS, ARCL Dealing System, Report Browser, Refinitiv, ACE Equity, SunSystems, Vision, TdsPac etc Complete printer support to users Formal Education : Formal college degree or equivalent experience. MCSE grade or equivalent experience, preferred. Work Experience : Specialist experience in a business partners facing desktop support role, preferably gained within the Financial Services sector and/or a highly pressured environment. Should possess Asset management company IT experience 5+ years experience in a desktop support role or equivalent technical role. Knowledge/ Abilities : Up to date knowledge of the technologies, equipment and software appropriate to the business, including Windows operating systems, Smart devices, Microsoft Applications and Network Fundamentals. Should show highest availability and active contribution in the current working model Fundamentals on Mac devices and Operating Systems Network and Telephony patching experience. Basic Audio Visual experience Leadership and coaching skills. Subject Matter Expert in at least one desktop support related discipline. Proven track record of success coupled with proven knowledge of industry best practice for desktop support and service delivery. Demonstrate commitment and ability to provide exceptional service to internal clients, at all levels. Knowledge of ITIL V3 Foundation. Excellent communication skills with the ability to understand and converse in English. Self motivated, enthusiastic, approachable and people orientated. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we'respect each other s identities, lives, health, and we'll-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. What s in it for you Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day About Invesco: https://www. invesco. com/corporate/en/home. html About our Culture: https://www. invesco. com / corporate / en / about-us / our-culture. html About our DI policy: https://www. invesco. com / corporate / en / our-commitments / diversity-and-inclusion. html About our CR program: https://www. invesco. com / corporate / en / our-commitments / corporate-responsibility. html Apply for the role @ Invesco Careers : https://careers. invesco. com/india/
Posted 1 day ago
4.0 - 6.0 years
9 - 10 Lacs
Mumbai
Work from Office
General Mills is seeking a highly motivated and skilled Red Teamer to join our dynamic cybersecurity team. In this role, you will be responsible for simulating real-world attack scenarios to identify vulnerabilities, test security controls, and improve our overall security posture. You will conduct monthly rule testing assignments, perform purple/red team exercises, and collaborate closely with the Blue Team to enhance detection and response capabilities. The ideal candidate will possess a strong understanding of attack TTPs, excellent technical skills across various security domains, and a passion for continuous learning and improvement. KEY ACCOUNTABILITIES Red Team Simulations: Plan, execute, and document red/purple team engagements to simulate attacks against General Mills infrastructure, applications, and data Develop and maintain red team tools, techniques, and procedures (TTPs) to emulate real-world adversaries Conduct thorough reconnaissance, vulnerability assessments, and exploitation to identify weaknesses in our security defences Analyze and document findings from red team engagements, providing clear and actionable recommendations for remediation Purple Team Collaboration: Collaborate with the Blue Team to share knowledge, insights, and best practices Participate in purple team exercises to improve detection and response capabilities Provide guidance and mentorship to junior team members Rule Testing and Validation: Conduct monthly rule testing assignments to validate the effectiveness of SIEM rules and detection capabilities Simulate attacker behaviour to trigger alerts and verify that security controls are functioning as intended Identify gaps in detection coverage and work with the Blue Team to improve rule accuracy and effectiveness Security Research and Development: Stay up-to-date on the latest attack techniques, security vulnerabilities, and industry trends Conduct research to identify new and emerging threats Develop and maintain a library of attack simulations and scenarios Contribute to lab building activities to evaluate new TTPs, create, obfuscate and test and to perform research & development led activities Reporting and Communication: Prepare clear and concise reports summarizing monthly rule testing/simulation activities, findings, and recommendations Communicate effectively with stakeholders at all levels of the organization MINIMUM QUALIFICATIONS Education Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) 4-6 years of experience in cybersecurity, with a focus on red teaming or penetration testing In-depth knowledge of attack TTPs, including the MITRE ATT&CK framework Experience with Active Directory security principles and best practices Strong understanding of networking concepts, protocols, and security Experience with cloud security concepts and technologies (e.g., AWS, Azure, GCP) Solid understanding of Windows and Linux operating systems security Proficiency in scripting languages such as Python, PowerShell, Go or Bash Knowledge of application and mobile security concepts Competencies/Behaviors required for job High levels of judgments, ethics and discretion Excellent analytical and conceptual problem-solving skills Innate curiosity and desire to lean with a strong inclination to drive for results in ambiguous spaces Strong communication and interpersonal skills PREFERRED QUALIFICATIONS Knowledge of incident response processes and procedures Familiarity with common security frameworks and standards, such as NIST, ISO 27001, and PCI DSS Presentation/Participation at security conferences Published security blog spots, created/contributed to opensource security tool Participation in bug bounty programs Relevant certifications such as CRTP/E/M, CRTO I/II, OSCP, OSCE, GPEN, or GWAPT Participations/solving CTFs, online pro labs such as Hack the box, immersive or others are highly desirable
Posted 1 day ago
3.0 - 8.0 years
5 - 10 Lacs
Hyderabad
Work from Office
A System Admin and IT Executive is responsible for managing and maintaining an organizations IT infrastructure, ensuring the smooth operation of computer systems, networks, and servers. This role involves both technical and administrative tasks to ensure that all systems are operating efficiently and securely. Responsibilities: Regularly monitor and maintain servers, systems and network (hardware & software) to ensure optimal performance, including performing routine checks, applying patches and updates, and troubleshooting issues. Oversee the organizations network infrastructure, including routers, switches, firewalls, and VPNs ( Firewall and Windows VPN ) . Ensure network security and connectivity across all domains (US and India). Managing and upgrade Active directory, DNS ,File share , Group policy management, ADC with other Domain server services. Creating and VPN user in windows server and firewall. Managing office 365 administration Provide technical support to employees by addressing hardware, software, and connectivity issues. Promptly resolve system and network-related problems to minimize downtime. Ensure data integrity, availability, and security by managing backups, implementing disaster recovery plans, and monitoring data storage systems. Develop and implement preventive maintenance programs to minimize equipment downtime and maximize reliability. Coordinate with external vendors and service providers for hardware and software procurement, maintenance, and technical support. Requirements: A Bachelors degree in Computer Science, Information Technology, or a related field is typically required. At least 3 years of experience in the field of system administration. Strong knowledge of operating systems (Windows, Linux, Unix), network protocols, and server management. Strong knowledge of Windows Server operating system (Windows Server 2019 and above) with Domain Controller (DC) and Additional Domain Controller (ADC) knowledge compulsory. Strong knowledge of AD,DNS,DHCP and Group policy management. Strong knowledge of providing technical support over remote connections (VPN, AnyDesk, TeamViewer, etc) for both US and India. Strong knowledge of Dell and HP rack servers. Strong knowledge of hardware firewalls. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Posted 1 day ago
5.0 - 10.0 years
40 - 45 Lacs
Bengaluru
Work from Office
Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our engineering functions into a single area focused on providing world class engineering to our end user systems. This change is geared towards rethinking how we provide engineering for the services we're responsible for. Reporting to the Director - Client Engineering, this role is responsible for the infrastructure, applications, systems, and services throughout the Visa Endpoint environment. The successful candidate will be required to assist in defining and setting standards, applying solutions-based engineering, assist in the design and architecture of the endpoint environment, as we'll as high level operations support within the department for escalations and communication. Essential Functions: Architect and optimize solutions for endpoint management, such as Azure Virtual Desktop, Windows 365, Windows Auto Pilot, macOS and Jamf Integrate MDMs with other Microsoft, Apple, and Third-Party Cloud services. Provide advanced support and troubleshooting for Intune related issues using GenAI and Copilot. Stay updated on Microsoft and Apple.Recommend new tools for endpoint management and security. Design, implement, and manage provisioning workflows, and endpoint management systems including Jamf, BigFix, SCCM, and Intune. Develop automation and integration workflows to support the enterprise client management strategy. Automate repetitive tasks to improve efficiency and reduce manual intervention. Create and manage conditional access and Intune or Jamf configuration policies for client endpoints. Test and validate new hardware. Manage IT systems to enhance user experience and workflows. Recommend innovative solutions through POCs, collaborating with cross-functional teams on IT projects. Act as a technical evangelist for Windows and Apple platforms to provide guidance and training for team members. Maintain documentation for supported applications and scripts. Implement security updates and new releases for applications across workstation platforms. Serve as the final technical escalation point for support teams in the APAC region. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications: 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD Extensive hands-on experience with Jamf, macOS, Microsoft Intune, Entra ID, Windows Auto Pilot, Windows Hello for Business, and GenAI. Experience integrating Intune and Jamf with other applications and cloud services. Experience working with a shift-based, geographically distributed team is preferred Hands on experience developing and automating solutions in the endpoint space Experience using vulnerability assessment tools like Qualys, Fortify, Appscan or other assessment tools preferred Expertise in PowerShell or other scripting languages A bachelors degree in computer science or related technical discipline is required. 7-10 years of work experience in engineering function supporting Endpoint compute and Infrastructure environment. Technical hands-on skills with workstation deployment and configuration technology stacks like Bigfix, SCCM, Intune, JAMF. Implementing in a highly secure environment is a plus Extensive experience in troubleshooting hardware and software problems. Experience with network infrastructure LAN, WAN, Wi-Fi. Team player and passionate for contributing to a culture of innovation and flawless execution. Demonstrated ability to drive technical initiatives and identify opportunities for improving end user technology.
Posted 1 day ago
5.0 - 10.0 years
7 - 8 Lacs
Mumbai
Work from Office
As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Primary Duties/Responsibilities : Investigate faults relating to applications and their configuration, identify and implement appropriate solutions. Respond promptly and effectively to calls concerning any query or issue regarding software and hardware used within Invesco that Infra CX has responsibility for. Demonstrate and deliver excellent service to all clients at all times. Complete software/hardware installs, upgrades, adhoc project activity, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities. Maintain a central library for the applications that the Infra CX group has responsibility for, including reference manuals, installation guides, etc. This includes keeping our hardware inventories, application profiles, procedure databases and the Technology knowledge centre up to date and current. Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate. Analysis of calls, this includes proactively monitoring and investigating statistics, looking for trends and patterns to identify recurring problems to enable root cause analysis. Liaise regularly with Technology management, all Technology support areas, the Service Desk and business partners in pursuit of best working practice for our team and user base. Assist when instructed to deliver our BR obligations. When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group. Work closely with the Business Support Analysts to ensure all business critical issues are escalated promptly, that service level agreements and escalation procedures are met within agreed deadlines and future escalations are prevented. Active contribution in streamlining existing CX Asset Management Process. Ability to work under high pressure and demanding situation and fulfilling the requirements and concerns of Traders, Dealers, Fund Managers, etc. Remote support to client. Should have ability to work on multiple tasks in accordance with already setup IT policy and regulations Hands-on experience with Ticketing tool and Inventory management (ServiceNow) Should be able to support on trading and Finance applications like Bloomberg, Bloomberg Gateway, MarketView Terminal, MFI Explorer, MorningStar, CCIL (TREPS, CROMS, NDS-OM, eKuber), IRIS, ARCL Dealing System, Report Browser, Refinitiv, ACE Equity, SunSystems, Vision, TdsPac etc. Complete printer support to users Formal Education : Formal college degree or equivalent experience. MCSE grade or equivalent experience, preferred. Work Experience : Specialist experience in a business partners facing desktop support role, preferably gained within the Financial Services sector and/or a highly pressured environment. Should possess Asset management company IT experience 5+ years experience in a desktop support role or equivalent technical role. Knowledge/ Abilities : Up to date knowledge of the technologies, equipment and software appropriate to the business, including Windows operating systems, Smart devices, Microsoft Applications and Network Fundamentals. Should show highest availability and active contribution in the current working model Fundamentals on Mac devices and Operating Systems Network and Telephony patching experience. Basic Audio Visual experience Leadership and coaching skills. Subject Matter Expert in at least one desktop support related discipline. Proven track record of success coupled with proven knowledge of industry best practice for desktop support and service delivery. Demonstrate commitment and ability to provide exceptional service to internal clients, at all levels. Knowledge of ITIL V3 Foundation. Excellent communication skills with the ability to understand and converse in English. Self motivated, enthusiastic, approachable and people orientated. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with two days working outside an Invesco office. Why Invesco In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs). What s in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. To know more about us About Invesco: https: / / www.invesco.com / corporate / en / home.html About our Culture: https: / / www.invesco.com / corporate / en / about-us / our-culture.html About our D&I policy: https: / / www.invesco.com / corporate / en / our-commitments / diversity-and-inclusion.html About our CR program: https: / / www.invesco.com / corporate / en / our-commitments / corporate-responsibility.html Apply for the role @ Invesco Careers : https: / / careers.invesco.com / india /
Posted 1 day ago
5.0 - 10.0 years
11 - 16 Lacs
Bengaluru
Work from Office
: 2025-06-16 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified We are seeking an experienced Application Packaging Engineer to cater to the requirements of our stake holders. He/she will help package application on windows platform. Should have good understanding of complete packaging process flow - Validate, Create, test & deploy. Should have a problem-solving attitude along with ability to deliver projects on time & a strong background in MSI, InstallShield, SCCM, PowerShell, PowerShell APP Deployment Toolkits to support end user computing (EUC) environments. Key Roles & Responsibilities Application Packaging & Deployment Experience in creating installation packages using one or more of the common packaging technologies InstallShield, windows installer & PSADT (MSI, MST, PowerShell, PSADT) Review & validate software request tickets. Create, test & deploy software packages using SCCM. Experience in building MSIs & MSTs using InstallShield. Knowledge of windows registry, processes, File System, Add-ins, Plug-ins & environmental Variable. Interaction of drivers within OS & unattended/Silent installs of windows installs. Develop custom scripts using PowerShell & PSADT to automate and streamline application deployment. Knowledge & hands on experience required on System Center Configuration Manager latest version. Deep understanding of MSI and EXE packaging standards & best practices. Problem Solving with communication skills both verbal and written Manage & maintain multiple JAMF Pro Servers Create & update certificates & packages within JAMF software. Hands on experience with deployment of macOS updates & security Patches. Projects & Continuous improvement Maintain accurate documentation of packaging standards, deployment processes & troubleshooting guides. Prepare relevant documentation such as known errors, solutions, major incidents report that will help in continuous improvement. Create & maintain knowledge base articles & Technical documentation for internal use. Continuously identify opportunities for process improvement using industry standards & automation tool Qualification & Experience 5+ years in Application packaging, deployment & EUC Engineering roles. Proficient in MSI Packaging, InstallShield, PowerShell & PSADT scripting. Hands on experience with SCCM deployments. Comfortable working in fast-paced, global enterprise settings with diverse stakeholders. Excellent troubleshooting skills for packaging and deployment issues in complex environment. . Privacy Policy and Terms: Click on this link to read the Policy and Terms
Posted 1 day ago
5.0 - 10.0 years
12 - 17 Lacs
Pune
Work from Office
Site Reliability Engineer (BMC Discovery Admin) Site Reliability Engineer (BMC Discovery Admin) The Configuration Management Inventory BizOps team is looking for a BizOps SRE who is experienced in Linux and/or Unix System administration. A perfect candidate would also have experience administering the BMC Discovery application. In this role you will maintain the current BMC Discovery infrastructure which is dominantly Linux based. You will also be leading Mastercard towards developing new solutions to meet our internal company needs across a variety of network topologies on premise, hybrid, and cloud solutions. Significant internal training opportunities exist to ensure you will be up and running successfully. We need team members with an appetite for change and pushing the boundaries of what can be done. Experience in working across global development, operations, and product teams to prioritize needs and to build relationships is a must. Role The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. Ultimately, the role of Biz Ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications. All About You Provides technical leadership and support to a distributed team managing globally distributed infrastructure. Configure, deploy, and administer Linux-based systems across multiple environments. Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists. Troubleshoot Network Connectivity and/or Credential issues such as: SSH to Linux/Unix Platforms WMI Query and Powershell to Windows SNMP to Network Devices API Connections (for example Credential and Connection to Cloud Providers AWS, Azure, GCP, etc.) Discuss, plan, and manage change implementation for upgrades, releases, migrations, and other maintenance. Monitor and respond to system alerts and failures. Develops plans to improve quality for each project that impacts the platform. Ensures platform procedures are developed with best practices and standards and are well documented. Helps to innovate on new methodologies to improve Business Operations. Coaches junior level employees on Business Operations best practices. Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement. Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover Qualifications BS degree in Computer Science, Network Engineering, code development or equivalent practical experience (at least four years). Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Security-first mentality (Security is critical in everything we do). Customer-first mentality (Our entire enterprise is our customer base). 5 year experience in CVILL19 A Can-Do attitude and a passion for improving process and automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must. Extensive experience with Linux operating systems (such as CentOS, RHEL, OEL, Unbuntu). BMC Discovery administration experience would be ideal. SNMP walk and MIB-tree review experience a plus. Understanding of ITIL basics and the principles of change control management is ideal. Experience with IT Service Management (ITSM) tools such as Remedy, Service Now, etc. is ideal. Configuration Management Database (CMDB) experience ideal. CompTIA Security+ or other Linux and/or network administration certifications ideal Experience with deployment/configuration management and CI/CD and release tools such as Chef, Jenkins, Ansible, Puppet, XL Release (XLR), Octopus, Satellite, Flow, etc. Experience with scripting technologies such as Bash, Python, Perl, Powershell, etc. Understanding of Windows Server 2012+ and domains. Understanding of software and package inventory collection basics. Experience supporting Apache WebServer and/or middleware application servers and Java RunTime Environments (Tomcat, WebSphere, WebLogic, JBoss, etc). Understanding of common security architecture designs. Basic understanding of SSL/TLS and how certificates work. Understanding of source code management under a version control system like Git. Understanding of networking methodologies at scale. Experience with Agile methodologies. Experience with monitoring solutions such as Splunk, Dynatrace, AppDynamics, Nagios, Zabbix, etc. Understanding of cloud methodologies and services, particularly AWS and Azure. Remote server diagnostics and troubleshooting required. Understanding of patch/lifecycle management of Linux and Windows endpoints required. Red Hat Certified System Administrator (RHCSA) Red Hat Certified Engineer (RHCE) Preferred skills: BMC Discovery Certification 5+ years experience in BMC Discovery platform, architecture & attribute management. Knowledge of REGx in pattern Matching Should have strong working knowledge of BMC Discovery/Application Discovery and Dependency Mapping (ADDM) infrastructure and Administration Experience with Splunk, Dyntrace, Docker, Kubernetes is a plus. REST API Integration Experience (familiar with curl, swagger, request/payload management) Knowledge of integrations of BMC Discovery with a CMDB (Remedy/ServiceNow, etc.) and other applications Knowledge of SAAM/CAM Concepts a plus
Posted 1 day ago
3.0 - 8.0 years
30 - 35 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
About Us At SentinelOne, we re redefining cybersecurity by pushing the limits of what s possible leveraging AI-powered, data-driven innovation to stay ahead of tomorrow s threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you re excited about solving complex challenges in bold, innovative ways, we d love to connect with you. What are we looking for? As a member of the SaaS Performance team you will play a pivotal role in ensuring our cutting-edge cybersecurity solutions deliver unmatched speed and reliability at scale. Imagine optimizing systems that protect millions of users worldwide, working with industry-leading cloud technologies, and solving performance challenges in real time. Your contributions will directly impact the seamless experience of our customers and the resilience of their security infrastructure. At SentinelOne, youll collaborate with some of the brightest minds in the field, embrace innovative problem-solving, and see your work make a tangible difference in safeguarding the digital world. If youre passionate about high-performance systems and crave a mission-driven role, this is your chance to redefine whats possible in SaaS engineering. What will you do? Collaborate Across Teams: Work closely with cross-functional teams to strategically shape and define system requirements, ensuring alignment with overall business goals. Design and Drive Projects: Lead the design and execution of high-priority, high-visibility cloud platform projects, ensuring timely delivery and exceptional quality. Own Feature Development: Take full ownership of the feature development lifecycle, from refining requirements through to successful production deployment, ensuring seamless integration and functionality. Build Secure and Scalable Backend: Develop and maintain a secure, scalable backend infrastructure that serves as the backbone for other development teams, supporting their needs and enhancing overall system performance. Ensure Efficiency and Performance: Focus on developing efficient solutions that guarantee backend reliability, scalability, and optimal performance, leveraging best practices and cutting-edge technologies. Conduct Code Reviews: Provide constructive feedback during code reviews, fostering a culture of continuous improvement and high-quality code standards. Troubleshoot Complex Issues: Quickly identify, diagnose, and resolve complex technical issues, minimizing downtime and ensuring smooth operations. What skills and knowledge should you bring? Our technology stack is diverse and cutting-edge, designed to support robust and scalable solutions. Here s a snapshot of the key technologies we use: Typescript, React, Nx, REST & GraphQL API: Is our primary choice of technologies for delivering our internal and external UI applications. Java: Utilized extensively as our primary backend programming language with the Spring framework family (Boot, Web, Web-Flux, Cloud) for developing resilient backend services. Gradle, Jooq: Our choice of tools for building and database interaction. Python, Golang: Used as our secondary backend programming languages for specific components and scripting needs. Kafka: For real-time data streaming. PostgreSQL, ClickHouse, Redis: For robust and efficient data storage and retrieval. Docker, Helm, Kubernetes: For containerization and orchestration, ensuring scalable and manageable deployments. Terraform: For infrastructure as code, enabling consistent and repeatable deployments. AWS, GCP: Leveraging cloud services for scalable and reliable infrastructure. Github Actions, ArgoCD: For continuous integration and deployment, facilitating rapid and reliable delivery of features. Prometheus, Grafana: For monitoring and observability, ensuring system health and performance. Why Us? You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry Flexible working hours and hybrid/remote work model. Flexible Time Off. Flexible Paid Sick Days. Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) Generous employee stock plan in the form of RSUs (restricted stock units) On top of RSUs, you can benefit from our attractive ESPP (employee stock purchase plan) Gym membership/sports gears by Cultfit. Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching. Private medical insurance plan for you and your family. Life Insurance covered by S1 (for employees) Telemedical app consultation (Practo) Global Employee Assistance Program (confidential counseling related to both personal and work life matters) High-end MacBook or Windows laptop. Home-office-setup allowances (one time) and maintenance allowance. Internet allowances. Provident Fund and Gratuity (as per govt clause) NPS contribution (Employee contribution) Half yearly bonus program depending on the individual and company performance. Above standard referral bonus as per policy. Udemy Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings Sodexo food coupons.
Posted 1 day ago
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