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Consultant Specialist

Consultant Specialist

Hsbc

5 - 10 years

25 - 30 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

Unix Technical design Agile Telecommunication Windows SIP Troubleshooting JIRA ITIL Financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent.
The ideal candidate for this role will have excellent Technical & Communication skills
Experience of at least 10 years only on Genesys & within Telecommunication having worked on Contact Center Technologies
Experience in Financial industry would be preferred
Extensive experience (+ 5 yrs) in Genesys/Aspect Operations & ITIL processes
Solution and implementation Experience (+3 yrs)
Should be able to work under pressure for ensuring 99.99% uptime and SLA adherence for incidences and SNOW requests & also ensure projects undertaken are delivered within expected timelines.
Should be able to understand the technical design requirements in Voice and Contact Centre field and demonstrate the skills for improvising the technology infrastructure.
Should be an excellent Genesys Troubleshooting, who understands the nature of problem and take corrective steps in order to minimize the Business impact.
Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods, associated frameworks (eg, Lean) and Bank tools (eg, JIRA) to do this
Certified on Genesys a plus
Good understanding and hands on experience of at least 8 + years of SPECIFIC Genesys Experience

Requirements

To be successful in this role, you should meet the following requirements:

SIP detail knowledge- 7 to 8 out of 10 (on a scale of 1 to 10)
Good experience on Framework & HA
ITIL- Experience Must have experience on L2/L3 support for large group for > 3 yrs
Excellent troubleshooting L2/L3 detailed (log level) experience
Implementation (Installation and Configuration experience) in Production
URS/ORS- Routing development on scripts & Unix / Windows & Network basic knowledge

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Hsbc

Financial Services

London

235,000 Employees

790 Jobs

Key People

Noel Quinn

Group Chief Executive Officer
Ewan McIIroy

Chief Financial Officer
Iain Mackay

Former Chief Financial Officer
Julie Harris

Group Head of Human Resources
Mark Watkinson

Regional CEO for UK & Europe

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Consultant Specialist