Warranty incharge

Company Description

Autobahn Trucking Corporation is one of the largest, privately-owned companies in Kerala, Maharashtra & Goa. A subsidiary of Nippon Group, Autobahn Trucking has consistently maintained its position and reputation as a leading private sector trading company, mainly specialized in the automotive domain.

Role Description

This is a full-time on-site role for a Warranty Incharge, located in Verna, Goa. The Warranty Incharge will be responsible for warranty management, ensuring customer satisfaction, and providing customer support. The role will also involve processing warranty claims, analyzing data related to warranties, and coordinating with other departments to resolve issues promptly. Additionally, the Warranty Incharge will maintain records of warranty transactions and ensure compliance with company policies and procedures.

Experience

Key Responsibilities

• Responsible for warranty decisions for the product defects reported to the workshop. 

• Detail reporting of complaints, investigations, and rectification for vehicles under warranty. 

• Coordinate with DICV AO for required approvals for warranty claims. 

• Warranty failed parts tagging and storage in the workshop. 

• Dispatch of all the failed parts to DICV on request. 

• Failed parts scrapping in the presence of the DICV representative. 

• Ensure the disposal of failed parts scrap. 

• Follow up with DICV for warranty claim settlement & reimbursement. 

• Upkeep of warranty claim documents for regular dealer audits. 

• Coordinate with proprietary parts dealers and service centres for their respective parts warranty 

claims. 

• Update workshop personnel on the latest warranty policy changes.

Qualifications

• Diploma/Degree in - Automobile, Mechanical
• Strong Analytical Skills
• Excellent Communication skills
• Experience in handling warranty claims and processes
• Detail-oriented and organized with good record-keeping skills
• Ability to work independently and collaboratively with cross-functional teams

Candidates may apply using the email address or WhatsApp below.

Email: ampeople.mhr3@autobahntrucking.com

WhatsApp — 8956443833